Shilpika Kotina
Global Operational Strategist - Business Partner at Digital Marketing Institute- Claim this Profile
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English Full professional proficiency
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Telugu Native or bilingual proficiency
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Hindi Native or bilingual proficiency
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Oriya Native or bilingual proficiency
Topline Score
Bio
Ellie McHugh
Shilpika joined DMI in the midst of an incredibly busy period for Operations. Shilpika was originally responsible for the support of our Expert and MSc students which requires a customer centric approach and effective administration in attending to the students' needs and academic/supervisor liaison. Shilpika then moved into supporting our Global Partner Network and their students. Both roles required dedication, patience and good problem solving skills and we're grateful for the contribution she has made to maintain our key performance metrics and KPI's.
Dermot Bradfield
Shilpika was a student of mine at NCI in 2016. Shilpika was an extremely dedicated and hard-working student who was always willing to contribute in class. Her assignments and class-work were always to a very high standard. I would have no hesitation in recommending Shilpika for any opportunity that she may have an interest in.
Ellie McHugh
Shilpika joined DMI in the midst of an incredibly busy period for Operations. Shilpika was originally responsible for the support of our Expert and MSc students which requires a customer centric approach and effective administration in attending to the students' needs and academic/supervisor liaison. Shilpika then moved into supporting our Global Partner Network and their students. Both roles required dedication, patience and good problem solving skills and we're grateful for the contribution she has made to maintain our key performance metrics and KPI's.
Dermot Bradfield
Shilpika was a student of mine at NCI in 2016. Shilpika was an extremely dedicated and hard-working student who was always willing to contribute in class. Her assignments and class-work were always to a very high standard. I would have no hesitation in recommending Shilpika for any opportunity that she may have an interest in.
Ellie McHugh
Shilpika joined DMI in the midst of an incredibly busy period for Operations. Shilpika was originally responsible for the support of our Expert and MSc students which requires a customer centric approach and effective administration in attending to the students' needs and academic/supervisor liaison. Shilpika then moved into supporting our Global Partner Network and their students. Both roles required dedication, patience and good problem solving skills and we're grateful for the contribution she has made to maintain our key performance metrics and KPI's.
Dermot Bradfield
Shilpika was a student of mine at NCI in 2016. Shilpika was an extremely dedicated and hard-working student who was always willing to contribute in class. Her assignments and class-work were always to a very high standard. I would have no hesitation in recommending Shilpika for any opportunity that she may have an interest in.
Ellie McHugh
Shilpika joined DMI in the midst of an incredibly busy period for Operations. Shilpika was originally responsible for the support of our Expert and MSc students which requires a customer centric approach and effective administration in attending to the students' needs and academic/supervisor liaison. Shilpika then moved into supporting our Global Partner Network and their students. Both roles required dedication, patience and good problem solving skills and we're grateful for the contribution she has made to maintain our key performance metrics and KPI's.
Dermot Bradfield
Shilpika was a student of mine at NCI in 2016. Shilpika was an extremely dedicated and hard-working student who was always willing to contribute in class. Her assignments and class-work were always to a very high standard. I would have no hesitation in recommending Shilpika for any opportunity that she may have an interest in.
Credentials
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CSI Region - V Student Convention 2010 (Paper Presentation)
Computer Society of IndiaDec, 2010- Oct, 2024
Experience
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Digital Marketing Institute
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Ireland
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Higher Education
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700 & Above Employee
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Global Operational Strategist - Business Partner
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Jul 2021 - Present
• Supported International DMI learners that involve detailed digital knowledge and program content, including all aspects of administration. • Maintained strategic relationships with Global Partners and successful business-related challenges. • Responsible for tickets from the Business/Customer issues and also monitor, tracked, and analyze reports across the functions on an ongoing basis to ensure the business growth for the Operational Support. • Collaborated with IT, Sales, and Marketing teams to drive the strategy and ensure adherence to all Business Partners, also support projects aimed at improving operational effectiveness and productivity across the Global Operational team. • Conducting webinars for cohorts and exam preparation, backend cohort administration e.g. LMS support, Turnitin, Grading schedule, and Certification. • Gather agencies and partner feedback to enhance product and customer experience by developing business strategy, continuous improvement, and knowledge-sharing initiatives. Show less
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National College of Ireland
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Ireland
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Higher Education
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300 - 400 Employee
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Assistant International Officer
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Nov 2016 - Jan 2018
➢ On-going support of the International Office’s social media activity and website.➢ Providing administrative support, including problem-solving and organisation of activities for international students.➢ Updating student records and liaising with all appropriate parties regarding prospective incoming students, including theAdmissions, Student Services, and Student Support.➢ Supporting the preparation of purchase orders, processing of invoices and other financial related administrative tasks.➢ Supporting the delivery of webinars, open days and other events on campus or online, providing cover for other teammembers as and when necessary.➢ Demonstrated a committed approach to the role wherein listened to the needs of NCI students, either as a group orindividually, and provide an appropriate and timely level of support or referral.➢ Other tasks, list generation and projects as determined by the line manager and providing administration support to theDirector – International Development Show less
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International Peer Mentor
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Jan 2016 - Oct 2016
➢ Meet with mentees during orientation and create a schedule of meetings/ social events throughout the first semester➢ Maintained regular contact with your Student Adviser/ Student Progression Manager on issues of importance➢ Attended debriefing meetings with Student Adviser/ Student Progression Manager and provide feedback when requested➢ Helped new students to access the University’s support services where appropriate.➢ Managed various social media channels of NCI international office and regular communication with students.➢ Designed and prepared welcome packages, airport pick-ups and orientation schedules for incoming students.➢ Organised cultural events and trips for International students➢ Developed strong working relationships with other departments in NCI’s Student Union, Student Services and CareersOffice on supporting international students➢ Represented myself and the University in a constructive, helpful and positive way➢ Participated in the evaluation of the programme when it is over. Show less
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Enterprise Ireland
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Ireland
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International Trade and Development
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700 & Above Employee
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International Student Ambassador
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Oct 2015 - Sep 2016
•Ireland’s Student Ambassador Programme is one of a series of new initiatives from Education in Ireland aimed at raising awareness of the quality of Irish education, and assisting and encouraging interested students from overseas as they embark on their search for the right university or college. • Share my experience while studying by the blogs that will be published in Education in Ireland. • Represent my college NCI and promote Ireland for Irish higher education. • Helping the students with their queries from all over the world as they talk about studying and living in Ireland. Show less
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Indian Youth Ireland
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Dublin
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IYI Ambassadors
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Oct 2015 - Sep 2016
Share my experience while studying by the blogs that will be published in Indian Youth Ireland. Represent my college NCI and promote Ireland for Irish higher education. Share my experience while studying by the blogs that will be published in Indian Youth Ireland. Represent my college NCI and promote Ireland for Irish higher education.
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Fierce Fun
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Ireland
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Computer Games
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1 - 100 Employee
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Digital Media Editor
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Jun 2015 - May 2016
• Worked with the Project Manager to produce effective content for the company’s social media channels (Facebook, Twitter and others). • Worked with PR to successfully produce press releases and email campaigns for the Irish and International markets. • Researched mobile app and game market trends and reported these findings to management. • Reviewed and optimised social media content for use in other digital marketing initiatives. • Quality Assurance - member of the internal mobile application test team. Show less
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ACC Limited
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India
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Building Materials
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700 & Above Employee
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Manager of ACC Ltd. (HOLCIM)
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May 2012 - Nov 2014
• Contributed to the marketing strategy and planning activities of the sales function in a B2B platform. • Supported a team of 7 members in an office based environment within different disciplines. • Responsible for managing existing customers and expanding customer base. • Developed sales and budget strategies with the client network. • Updated organization and client data records using SAP. • Attended the internal auditor meetings to analyse periodical sales. • Provided Logistic support for delivery of products to company and its clients. • Implemented innovative ideas for better CRM. Show less
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Education
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2015 - 2016
National College of Ireland
Post Graduate, Management -
2008 - 2012
GMR Institute Of Technology
Engineer’s Degree, Computer Science and Engineering -
2006 - 2008
Vignan Vidyalayam Junior College
High School, Intermediate Education: Maths, Physics, Chemistry -
2002 - 2006
Sri Prakash Vidyaniketan
High School, First Class
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