Experience

Intercom

• United States
• Software Development
• 700 & Above Employee

• Executive Assistant Manager and Executive Assistant to the Co-founder, CPO and CTO of Intercom

  • Dec 2021 - Present



EA Network Ireland

• Dublin, County Dublin, Ireland

• Chair of EA Network Ireland

  • Mar 2021 - Mar 2023



ESW

• Ireland
• Software Development
• 200 - 300 Employee

• Senior Executive Assistant to Chief Operating Officer

  • Oct 2020 - Nov 2021

  In this capacity, I provided high-level EA support C-level executives of this leading e-commerce business, with core focus on business support and technology. As a key member of the operations team, I supported the effective leadership of the business through meeting management, data gathering, reporting and risk management. I formed a key link between senior executives and provided key insights to support the smooth business operations across all functions. I also operated as a central… Show more In this capacity, I provided high-level EA support C-level executives of this leading e-commerce business, with core focus on business support and technology. As a key member of the operations team, I supported the effective leadership of the business through meeting management, data gathering, reporting and risk management. I formed a key link between senior executives and provided key insights to support the smooth business operations across all functions. I also operated as a central point of contact and resource for colleagues throughout the organisation and played a key role in managing the workplace environment. I held the role of COVID-19 lead work representative, implementing and monitoring compliance systems across three locations and steering effective remote communication and engagement across all teams.

• Executive Assistant To Chief Operating Officer

  • May 2018 - Sep 2020



Sky

• United Kingdom
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Executive Assistant to Managing Director and Finance Director of Sky Ireland

  • Jul 2017 - Mar 2018

  Hands-on EA role, providing dual support to the managing director and finance director, applying strong skills in senior-level executive communication. This was a complex and varied role, requiring advanced prioritisation skills and a calm approach under pressure. Key functions included meeting preparation/strategic planning, client engagement, managing travel itineraries, complex diaries and cross-functional engagement. Hands-on EA role, providing dual support to the managing director and finance director, applying strong skills in senior-level executive communication. This was a complex and varied role, requiring advanced prioritisation skills and a calm approach under pressure. Key functions included meeting preparation/strategic planning, client engagement, managing travel itineraries, complex diaries and cross-functional engagement.



eir Ireland

• Ireland
• Telecommunications
• 700 & Above Employee

• Executive Assistant to Chief Commercial Officer

  • Apr 2016 - Jun 2017

  Working with Ireland’s leading telecoms provider, I provide expert administrative support to the chief commercial officer, being on hand to assist them in any capacity in a fast-moving environment. This meant ensuring their tasks were prioritised, managing deadlines and being able to seamlessly and confidently react to changing circumstances. I drove the follow up of actions after meetings and was integrally involved in various projects to enhance the customer experience, using data-driven… Show more Working with Ireland’s leading telecoms provider, I provide expert administrative support to the chief commercial officer, being on hand to assist them in any capacity in a fast-moving environment. This meant ensuring their tasks were prioritised, managing deadlines and being able to seamlessly and confidently react to changing circumstances. I drove the follow up of actions after meetings and was integrally involved in various projects to enhance the customer experience, using data-driven decision making. Show less Working with Ireland’s leading telecoms provider, I provide expert administrative support to the chief commercial officer, being on hand to assist them in any capacity in a fast-moving environment. This meant ensuring their tasks were prioritised, managing deadlines and being able to seamlessly and confidently react to changing circumstances. I drove the follow up of actions after meetings and was integrally involved in various projects to enhance the customer experience, using data-driven… Show more Working with Ireland’s leading telecoms provider, I provide expert administrative support to the chief commercial officer, being on hand to assist them in any capacity in a fast-moving environment. This meant ensuring their tasks were prioritised, managing deadlines and being able to seamlessly and confidently react to changing circumstances. I drove the follow up of actions after meetings and was integrally involved in various projects to enhance the customer experience, using data-driven decision making. Show less



Aon Centre for Innovation and Analytics (ACIA)

• Ireland
• Financial Services
• 200 - 300 Employee

• Executive Assistant to Chief Executive Officer & Chief Operating Officer

  • Sep 2015 - Feb 2016

  During this time, I further enhanced my experience supporting C-level executives (CEO and COO), which gave me a broad understanding of this innovative operation. The role required an alertness to industry developments and commercial awareness in order to provide critical support, manage priorities and ensure executives were maximising their time, including extensive diary management, international travel, and problem solving During this time, I further enhanced my experience supporting C-level executives (CEO and COO), which gave me a broad understanding of this innovative operation. The role required an alertness to industry developments and commercial awareness in order to provide critical support, manage priorities and ensure executives were maximising their time, including extensive diary management, international travel, and problem solving



Ulster Bank

• United Kingdom
• Banking
• 700 & Above Employee

• Executive Assistant to Chief Operating Officer

  • Sep 2013 - Jul 2015

  I was a member of the COO Leadership team, working with colleagues by contributing and planning the overall strategic plan for the division. The Executive relied on me, as I was a trusted advisor who worked to highest standards of confidentiality, discretion and diplomacy. I was effective and efficient in my role so that they could undertake their duties and responsibilities. On behalf of the Executive, I would analyse, challenge and review information or reports providing input and… Show more I was a member of the COO Leadership team, working with colleagues by contributing and planning the overall strategic plan for the division. The Executive relied on me, as I was a trusted advisor who worked to highest standards of confidentiality, discretion and diplomacy. I was effective and efficient in my role so that they could undertake their duties and responsibilities. On behalf of the Executive, I would analyse, challenge and review information or reports providing input and update as required. I managed and adverted risks or issues by using my initiative to rapidly resolve in an efficient manner. I worked with the Communications Manager to forecast and effectively plan for key business events, board meetings, on site visits and being creative in how we communicated.

• Executive Assistant to CEO, MD of Corporate Banking, MD of Retail Markets

  • Oct 2007 - Sep 2013

  Initially joining Ulster Bank as an EA to the MD of Retail Markets in 2007, I moved through senior-level EA functions due to my outstanding work ethic, relentless efficiency and organisational skills, and capacity to manage relationships across a complex organisation. During this time, I crafted my skills in areas such as stakeholder communication, liaising with the board, document preparation for board and other meetings, conference organisation and travel management. I was also involved in… Show more Initially joining Ulster Bank as an EA to the MD of Retail Markets in 2007, I moved through senior-level EA functions due to my outstanding work ethic, relentless efficiency and organisational skills, and capacity to manage relationships across a complex organisation. During this time, I crafted my skills in areas such as stakeholder communication, liaising with the board, document preparation for board and other meetings, conference organisation and travel management. I was also involved in key projects, including integral participation in the merger with First Active, and held a specialist role managing communications across divisions, working in close collaboration with the media team and RBS for communications planning.



Riverty

• Germany
• Financial Services
• 700 & Above Employee

• Senior Banking Analyst

  • Oct 2005 - Oct 2007

  I had ownership for the banking and credit card processor relationships on behalf of clients. I managed a team and worked with them to deliver a high quality service. Our role was to open new bank accounts and manage them, ensuring they delivered to the needs of the client. I held quarterly reviews with the various banks and credit card processor to build strong relationships. I worked with the project team when entering new countries to provide advice on documentation. I provided… Show more I had ownership for the banking and credit card processor relationships on behalf of clients. I managed a team and worked with them to deliver a high quality service. Our role was to open new bank accounts and manage them, ensuring they delivered to the needs of the client. I held quarterly reviews with the various banks and credit card processor to build strong relationships. I worked with the project team when entering new countries to provide advice on documentation. I provided in-depth analysis to negotiated bank fees and attending meetings to provide relevant guidance. Show less I had ownership for the banking and credit card processor relationships on behalf of clients. I managed a team and worked with them to deliver a high quality service. Our role was to open new bank accounts and manage them, ensuring they delivered to the needs of the client. I held quarterly reviews with the various banks and credit card processor to build strong relationships. I worked with the project team when entering new countries to provide advice on documentation. I provided… Show more I had ownership for the banking and credit card processor relationships on behalf of clients. I managed a team and worked with them to deliver a high quality service. Our role was to open new bank accounts and manage them, ensuring they delivered to the needs of the client. I held quarterly reviews with the various banks and credit card processor to build strong relationships. I worked with the project team when entering new countries to provide advice on documentation. I provided in-depth analysis to negotiated bank fees and attending meetings to provide relevant guidance. Show less