Student IT Support and Help Desk

• May 2019 - Present

I support the IT Staff of CVAD by performing basic and advanced maintenance tasks such as cable management, desktop imaging, and troubleshooting computer issues for faculty. I spend time researching and deploying solutions to less urgent problems to free up the time and resources of the full time staff.More recently my focus has been on writing process documentation, as more faculty have turned to remote work it has become crucial to supply them with up to date information about how to… I support the IT Staff of CVAD by performing basic and advanced maintenance tasks such as cable management, desktop imaging, and troubleshooting computer issues for faculty. I spend time researching and deploying solutions to less urgent problems to free up the time and resources of the full time staff.More recently my focus has been on writing process documentation, as more faculty have turned to remote work it has become crucial to supply them with up to date information about how to use the resources available to them. Detailed and easy to follow directions saves faculty time and frustration, allowing them to dedicate as much of their resources as possible to education. Show more Show less

Student Worker

• Apr 2018 - May 2019

Freelance Computer Repair

• Jan 2012 - May 2019

Hardware, Software, Networking, anything I have the knowledge to fix.

Electronics Sales Associate

• Nov 2012 - Mar 2014

Stocked and maintained the electronics department, handled the requests of customers and provided knowledgeable support to help customers make well informed purchasing decisions.

Webmaster

• Jan 2012 - Nov 2012

Designed the security system, maintained the hardware, and ordered and constructed hardware based on the needs of the owner. Ensured guest safety and satisfaction by monitoring and repairing equipment as necessary.