Experience

Synergize Consulting

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Delivery Manager/Senior IT Account Manager

  • Oct 2018 - Present

  In October 2018, I was promoted to the role of Delivery Manager. My new responsibilities include that of both the Resource & Account Manager positions (see previous roles) but also include the following:- Reporting directly in to the company Deliver Director, leading a team of 6 Resourcers offering delivery and industry advice and tracking their progress/revenue KPI’s. - Offering training and advice to the wider delivery team on our clients, technologies and clearance types/vetting process.

• IT Account Manager/Delivery Consultant

  • Dec 2013 - Present

  In December 2013, I was promoted to the role of Account Manager. I was later asked to undertake duel role which consist of account management and project ownership/ support. My responsibilities include that of a Recruitment Resourcer (see previous role) in addition to the below:Account Management: - Reviewing CV’s submitted by the wider delivery team and creating a shortlist of candidates for my clients.- Client relationship management including identifying new business/new requirements within my live accounts, offering advice on the current market/ market rates, attending meetings and chasing for feedback, PO’s etc. - Conducting market research to identify up and coming projects and new technologies that could assist the wider delivery team.- Negotiating pay and contract terms between clients, candidates and closing offers. - Working to KPI’s and exceeding targets that relate personal revenue and revenue across my accounts.Project Support:- Attending client meetings to establish resource, scheduling, safety and security requirements - Drafting and submitting indicative project costings which includes project commercials (Pay & Expense rates) and caveats. - Sourcing an appropriate pool of skilled resources for projects from our company database, selected Job boards and Linked In.- Creating engineering schedules taking in to consideration the project dates, resource number, engineers locations and availability etc. - Acting as a point of contact between the engineers/customer and providing daily updates and issue logs.- Undertaking daily/weekly conference calls with the client and customer to discuss progress/issues and future work. - Analysing engineers timesheets/expense claims to provide weekly financial tracking and to gain approval from the customer.

• IT Recruitment Resourcer

  • May 2011 - Present

  Synergize is a market leading consultancy specialising in IT project services and resource management solutions. Synergize was established in 2002 to support prime contractors, consultancies and systems integration companies operating within Defence, Homeland Security, Central Government, Local Government, Education, Healthcare, Public Safety & Criminal Justice sectors. In most cases, candidates sourced will hold either SC or DV Clearance. I joined Synergize Consulting back in May 2011 as a Junior Recruitment Resource, my responsibilities included but were not limited to: - Taking incoming calls and answering general email queries relating to live requirements, contracts, Timesheets, pay etc.- Analysing job specifications to identify key skills and experience. - Identifying and approaching suitable candidates via phone and email sourced from our company database, selected Job boards and Linked In.- Drafting and placing job adverts via selected job boards & Linked In.- Maintaining the company database- Briefing candidates on our clients, live roles, job responsibilities, rate/salary etc. - Formatting candidates CVs (based on client requirements)- Organising and preparing candidates for interviews and technical tests.- Negotiating pay and contract terms with candidates and closing offers. - Requesting references and undertaking candidate on-boarding tasks (based on client requirements)- Working to KPI’s and exceeding targets that relate personal revenue.



SGN

• United Kingdom
• Utilities
• 700 & Above Employee

• Depot Clerk

  • May 2008 - Mar 2011

  SGN operates over 74,000km of gas mains and services in Scotland and the south of England. Whoever the gas supplier, Scotia Gas Networks have a responsibility to deliver gas safely, reliably and efficiently to every one of our 5.8 million customers. Duties include but are not limited to: - Contacting customers via phone and email to book appointments for new gas connection or alterations to be completed on receipt of their initial job quotes/site survey. - Scheduling the jobs against one of 4 regionally based sub- contracting teams taking in to consideration the location and team’s availability. - Submit the schedules of work to the sub-contractor’s manager fortnightly. - Leasing with local councils via bespoke application to arrange notices required to start works in a public area and to set up road closures, temporary traffic lights, parking bay suspensions etc. - Collate gas main plans and work packs for the Subcontracting teams. - Ordering of temporary traffic lights, road signs etc - Manual creation of letters to local residents to inform them of work being carried out. - Rescheduling of work due to run overs, the council notice being rejected or unforeseen issues. - Dealing with Customer complaints. - Attending weekly meetings with the Depot, Health and Safety and subcontracting Managers to discuss progress and Issues. - Completing all the tasks above while keeping to Industry standards and the traffic management act to avoid industry fines.