Experience

Crossroads Foundation

• Hong Kong
• Civic and Social Organizations
• 1 - 100 Employee

• Director of Strategy & CTO

  • Sep 2015 - Present

  Leading long-run strategy development across all business units. Driving technology, innovation, and financial oversight for this global charity based in Hong Kong.- Guided development of long-term strategic plans and facilitated adoption across senior management.- Spearheaded a strategic shift towards greater financially self-sustainability; tripled level of funding generated from fees for service from 12% to over 35% of total revenue.- Led collaboration across 4 units and 3 geographies to establish organization-wide processes for business planning, budgeting, reporting, review and agile program management.- Mentored new leaders in IT management, software team leadership and customer service. Show less

• Founder - GoodCity.HK

  • Sep 2015 - Present

  GoodCity.HK is a start-up, wholly owned and incubated by Crossroads Foundation, with independent funding and staff.Founding and growing an app-based service into the largest in-kind platform in Hong Kong.- Grew a start-up social venture into a service handling $70m worth of goods annually.- Built outstanding software engineering teams (both in-house and offshore) and entire operations team.- Secured over $10m in venture philanthropy funding. Won $1m UBS NGO Leadership Programme Award.- Led all aspects of software development from UI/UX design, data-modeling and agile project management. Show less

• Vice President - Global Hand

  • Oct 2010 - Sep 2021

  Global Hand is a non-profit brokerage facilitating public/ private partnership.Appointed Vice President, particularly to lead ongoing development of major online portal, in partnership with the United Nations. - Led requirements gathering across all stakeholders spanning Europe, Asia and America- Represented the initiative at numerous international UN forums- Developed system architecture and design- Negotiated legal contracts with UN Secretariat and covering MOU with 22 UN Agencies, Funds and Programs- Built software development teams (in house & offshore) and oversaw full-product lifecycle Show less

• CTO

  • Jan 2008 - Sep 2015

  Establishing world-class global technology infrastructure within tight resource constraints.- Established strategic partnerships with major firms yielding technology savings of over $3.5m per annum.- Built a comprehensive business intelligence solution unifying insights across 20 different data sources.- Drove strategic shift to hybrid-cloud and virtualization; halving footprint of on-premises infrastructure.- Set policies and delivered on targets for customer satisfaction, service levels, security and performance. - Implemented more than 20 robust technology solutions across every aspect of operations including e-commerce, point-of-sale, CRM, accounting, inventory management, customer support, software development, project management, training management, content publishing, systems monitoring, CCTV, IP telephony and more. Show less

• IT Manager

  • Feb 2000 - Jan 2008

  - Constructed physical network infrastructure for a 14-acre facility spread across 40 buildings-- Secured $1.9m product grant from Cisco-- Negotiated contracts with suppliers and service providers- Hired and directed multiple teams of up to 12 software engineers and technical support staff.- Managed major software development projects from inception to completion including creation of a global online resource matching service (globalhand.org)- Produced data analytics solutions across multiple business units using Microsoft SSRS. Show less



ING Nederland

• Netherlands
• Banking
• 700 & Above Employee

• Business & Systems Analyst

  • Jul 1999 - Jan 2000

  Integrating group-wide information systems to create a unified view of the customer and leverage for revenue growth. - Gathered, analyzed and structured system requirements from across 17 business units. - Built data mining solution to automatically list highest value upsell prospects with over $50m in combined revenue. Integrating group-wide information systems to create a unified view of the customer and leverage for revenue growth. - Gathered, analyzed and structured system requirements from across 17 business units. - Built data mining solution to automatically list highest value upsell prospects with over $50m in combined revenue.



SAP

• Germany
• Software Development
• 700 & Above Employee

• Business & Systems Analyst

  • Jan 1999 - Jul 1999

  Reporting to regional head of marketing: - Led rollout of first regional corporate intranet for Oceana. Reporting to regional head of marketing: - Led rollout of first regional corporate intranet for Oceana.



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Business & Systems Analyst

  • Jan 1997 - Jul 1997

  Reporting to regional financial controller: - Automated quarterly financial reporting using OLAP multi-dimensional database. Reduced time to prepare reports for quarterly review from one full-time staff member to less than one hour per quarter. - Conducted business process analysis and solutions development within the PC business unit. Reporting to regional financial controller: - Automated quarterly financial reporting using OLAP multi-dimensional database. Reduced time to prepare reports for quarterly review from one full-time staff member to less than one hour per quarter. - Conducted business process analysis and solutions development within the PC business unit.