Experience

SBE Ltd

• United Kingdom
• Appliances, Electrical, and Electronics Manufacturing
• 100 - 200 Employee

• In Store Repair Technician

  • Nov 2021 - Present

  Fixing phones inside the EE Store. Providing full warranty accreditation for Samsung and Apple repairs. Fixing phones inside the EE Store. Providing full warranty accreditation for Samsung and Apple repairs.



Partner Retail Services (PRS&)

• United Kingdom
• Retail
• 1 - 100 Employee

• Samsung Experience Store - Level 2 Engineer

  • Mar 2017 - Nov 2021

  A new owner took over management of Samsung Experience Store, and I transferred with it. The job role is the same as before. A new owner took over management of Samsung Experience Store, and I transferred with it. The job role is the same as before.



Dixons Carphone

• Cardiff, United Kingdom

• Samsung Experence Store - Level 2 Engineer

  • Apr 2014 - Mar 2017

  Was level 1 engineer from April 2014 - September 2015, which was a customer facing role, which diagnosed fault before handing the device to a level 2 engineer. Trained as level 2 engineer during september 2015, which meant that I would be fixing devices. Both jobs required problem solving skills, good knowlege of devices and managing expectations. Was level 1 engineer from April 2014 - September 2015, which was a customer facing role, which diagnosed fault before handing the device to a level 2 engineer. Trained as level 2 engineer during september 2015, which meant that I would be fixing devices. Both jobs required problem solving skills, good knowlege of devices and managing expectations.



Geek Squad

• IT Services and IT Consulting
• 700 & Above Employee

• Counter Intelligence Agent

  • Oct 2013 - Apr 2014

  I was "the person" who was in charge of any customer issues. "Want data from your phone", or "my phone is not work", that was my job to fix it and sort it for the customer. I only spent a short time here due to the store was transformed from a standard Carphone Warehouse to a Samsung experience store. I was "the person" who was in charge of any customer issues. "Want data from your phone", or "my phone is not work", that was my job to fix it and sort it for the customer. I only spent a short time here due to the store was transformed from a standard Carphone Warehouse to a Samsung experience store.



Maplin

• United Kingdom
• Retail
• 200 - 300 Employee

• Sales Team Leader

  • May 2011 - Oct 2013

  My Job Responsibilities while working for Maplin were Customer service, till work, team work, displays, knowledge of products, dealing with problems and cash handling, opening and closing of store, managing fellow staff members and achieving store targets. My Job Responsibilities while working for Maplin were Customer service, till work, team work, displays, knowledge of products, dealing with problems and cash handling, opening and closing of store, managing fellow staff members and achieving store targets.



The AA

• United Kingdom
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Sales

  • Sep 2010 - May 2011



Currys plc

• Retail
• 700 & Above Employee

• Sales

  • Sep 2007 - Sep 2010