Experience

Ibis London Earl's Court

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Front Office Supervisor

  • Jul 2022 - Present

  Responsible for overseeing the reception area in a 504 rooms hotel, supervising and training the reception team to ensure exceptional customer service and efficient operations, and responding to guest complaints and concerns in a timely and professional manner. Responsible for overseeing the reception area in a 504 rooms hotel, supervising and training the reception team to ensure exceptional customer service and efficient operations, and responding to guest complaints and concerns in a timely and professional manner.



Slim Chickens

• United States
• Restaurants
• 300 - 400 Employee

• Front of House

  • Jul 2021 - Jul 2022

  Delivering exceptional customer service, including operating the till, serving food to the customers, general cleaning of the restaurant, handling complaints and quality control. Delivering exceptional customer service, including operating the till, serving food to the customers, general cleaning of the restaurant, handling complaints and quality control.



Self Employed

• Kota Cimahi, West Java, Indonesia

• AirBnB Host

  • Sep 2018 - Dec 2019

  Took care of a newly renovated property and efficiently ran it as a successful AirBnB. Took care of a newly renovated property and efficiently ran it as a successful AirBnB.



Da'Housetel

• Bali Province, Indonesia

• Operations Manager

  • Jun 2017 - Sep 2018

  Oversaw all aspects, including hostel and bar operations, finances, administration, customer satisfaction and human resources. Oversaw all aspects, including hostel and bar operations, finances, administration, customer satisfaction and human resources.



Balquisse Heritage Hotel

• Indonesia
• Hospitality
• 1 - 100 Employee

• Front Office

  • Mar 2017 - Mar 2017

  Checked guests in and out, and managed the booking system whilst making sure all guests get what they needed before, during and after their stay. Checked guests in and out, and managed the booking system whilst making sure all guests get what they needed before, during and after their stay.



Pesona Artha Hostel

• Yogyakarta Area, Yogyakarta, Indonesia

• Receptionist

  • Aug 2016 - Aug 2016

  Took care of guests’ check-in and check-out whilst managing the booking system and oversaw the general running of the front of the house. Took care of guests’ check-in and check-out whilst managing the booking system and oversaw the general running of the front of the house.



Wisconsin Urban Rig Out

• Bandung, West Java, Indonesia

• Co-Owner

  • Feb 2016 - Aug 2016

  Headed the financial and production aspect of the online clothing business. Headed the financial and production aspect of the online clothing business.



Pentingsari Tourism Village

• Yogyakarta Province, Indonesia

• Marketing and Creative Intern

  • Aug 2014 - Dec 2014

  Handled social media and website building as well as designed the marketing content. Handled social media and website building as well as designed the marketing content.



Nyarai Waterfall Tourism Area

• Padang Area, West Sumatera, Indonesia

• Student Researcher

  • Mar 2014 - Apr 2014



Ministry of Tourism and Creative Economy

• Soekarno–Hatta International Airport

• Passenger Exit Surveyor

  • May 2013 - May 2013