Experience

Pondera Solutions, part of Thomson Reuters

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Experience Analyst

  • Oct 2019 - Present



Lavante, Inc.

• United States
• Software Development
• 1 - 100 Employee

• Account Manager

  • Jan 2016 - May 2019

  Lavante is the leading provider of on-demand supplier management solutions, connecting companies and their suppliers. Since 2001, Lavante has developed innovative solutions for driving ongoing supplier communication, compliance and insight. Lavante delivers Supplier Information Management (SIM) and Recovery Audit solutions that help companies drive dollars to the bottom line, ensure quality of supplier data and improve supplier relationships. Lavante solutions are built on Lavante Connect, a next generation communication platform, which drives the highest supplier compliance in the industry. As an Account Manager, reported to the Director of Client Success. Managed clients by weekly conference calls and collaborating with cross functional teams in order to deliver results. Utilized a ticketing system in order to track and resolve issues from clients and suppliers. Did on-site visits to clients to discuss implementations, project plans, enhancements, and issues.

• Audit Team Supervisor

  • Aug 2014 - Jan 2016

  As an Audit Team Supervisor, I reported to the Operations Manager. Implemented operations strategies to meet monthly production goals. Provided oversight, guidance and support to Operations team.

• Audit Team Lead

  • Jan 2011 - Aug 2014

  As Audit Team Lead, I reported to the Operations Manager. Maintained and supported relationships with clients and vendors. Implemented operations strategies to meet monthly production goals. Provided oversight, guidance and support to team.

• Audit Specialist

  • Oct 2008 - Jan 2011

  Responsible for vendor relations, authorization client financials. Metrics-based responsibilities taking inbound calls and making outbound calls with data entry.



Hotel Neptuno

• Front Desk Intern

  • Jun 2013 - Aug 2013

  Travelled abroad to Spain to gain exposure in global customer service. Coordinated guest check-ins and check-outs, processed hotel reservations, received inbound calls, computed invoices and collected payments from guests. Travelled abroad to Spain to gain exposure in global customer service. Coordinated guest check-ins and check-outs, processed hotel reservations, received inbound calls, computed invoices and collected payments from guests.