MUHAMMAD AZAM RAZULI
Call Center Manager, Customer Management at Bestinet Sdn Bhd- Claim this Profile
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Bio
MOHD FIRDAUS MOHD AZIZ
Azam is the key person for my Call Center Department activities. His skills and creative solution had a major impact on all the things been assigned. Being in Bestinet since its early days, he has given him a very unique knowledge and skill set while serving with various tasks given. Reliable and very focused person I can said.
MOHD FIRDAUS MOHD AZIZ
Azam is the key person for my Call Center Department activities. His skills and creative solution had a major impact on all the things been assigned. Being in Bestinet since its early days, he has given him a very unique knowledge and skill set while serving with various tasks given. Reliable and very focused person I can said.
MOHD FIRDAUS MOHD AZIZ
Azam is the key person for my Call Center Department activities. His skills and creative solution had a major impact on all the things been assigned. Being in Bestinet since its early days, he has given him a very unique knowledge and skill set while serving with various tasks given. Reliable and very focused person I can said.
MOHD FIRDAUS MOHD AZIZ
Azam is the key person for my Call Center Department activities. His skills and creative solution had a major impact on all the things been assigned. Being in Bestinet since its early days, he has given him a very unique knowledge and skill set while serving with various tasks given. Reliable and very focused person I can said.
Credentials
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Certificate in ITIL v3 Foundation
NIIT LimitedJan, 2021- Nov, 2024 -
Train The Trainer
ITS Management Sdn BhdOct, 2019- Nov, 2024 -
World Class Customer Service
Gajahvats Sdn BhdApr, 2018- Nov, 2024
Experience
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Bestinet Sdn Bhd
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Malaysia
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Computer Networking
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100 - 200 Employee
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Call Center Manager, Customer Management
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Nov 2013 - Present
Ensuring punctuality of Call Centre operating hours (8 am-6 pm). Supervising, monitoring and manage staff performance. Creating performance improvement plans (Coaching) Making sure all incoming calls should be entertain within the stipulated period (AHT & Waiting time) Ensure all staff follows all the SOP and process flow in handling employer. Monitor staff attendance; AL, EL, MC, OT and daily operation activities. Hiring and recruit the new staff that comply with HR requirement policy. Make sure all the facilities in Call Centre working fine. Show less
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Oxcel (KL) Sdn Bhd
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Kuala Lumpur, Malaysia
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Assistant Manager Multimedia Department
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Jun 2009 - 2013
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Firdaus Maju Production Sdn Bhd
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Shah Alam, Selangor
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Assistant Video Editor
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Jun 2008 - 2009
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Education
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2006 - 2009
Limkokwing University of Creative Technology
Diploma of Creative Multimedia -
2001 - 2005
Sekolah Menengah Tenang, Labis, Johor
Sijil Pelajaran Malaysia (SPM)
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