Experience

Blacklane

• Germany
• Travel Arrangements
• 200 - 300 Employee

• Operations Manager

  • Nov 2022 - Present

  Dubai, United Arab Emirates Setting-up and maintaining sustainable operations for a luxury chauffeur service, with an all-electric fleet.



Diamond Developers

• United Arab Emirates
• Community Development and Urban Planning
• 1 - 100 Employee

• Customer Experience Manager at The Sustainable City

  • Sep 2020 - Nov 2022

  Dubai, United Arab Emirates - Overall responsibility for the creation of a premium and sustainable customer experience strategy and execution - Operations Manager of the Welcome Center - Project Manager; Develop and lead projects to enhance the overall customer experience & sustainability - Communicate new projects, policies and updates to customers and employees - Create policy and train employees to guide them in delivering a better and more sustainable customer experience - Pursue strategic partnerships… Show more - Overall responsibility for the creation of a premium and sustainable customer experience strategy and execution - Operations Manager of the Welcome Center - Project Manager; Develop and lead projects to enhance the overall customer experience & sustainability - Communicate new projects, policies and updates to customers and employees - Create policy and train employees to guide them in delivering a better and more sustainable customer experience - Pursue strategic partnerships and collaborations - Enhance branding and marketing strategies to align with the premium customer experience strategy - Lead corporate social responsibility initiatives Show less



Emirates

• United Arab Emirates
• Airlines and Aviation
• 700 & Above Employee

• Business Class Cabin Crew

  • Sep 2015 - Aug 2020

  Dubai, United Arab Emirates - Communicate with VIP clientele, anticipating needs and providing customized service. - Manage resources and providing creative solutions in a timely and sophisticated manner with limited resources onboard. - Document customer preferences to enhance their profile for onward optimization of their satisfaction while onboard

• Economy Class Cabin Crew

  • Jul 2013 - Sep 2015

  Dubai - Ensure strict safety and security measures in accordance with Emirates and GCAA standards. - Interact with large groups of people from different backgrounds & finding effective ways of communication for safety and service purposes. - Pursue and handle Duty Free sales - Administer first aid.