People & Customer Success Manager

• Jan 2022 - Present

DSP Data and System Planning for 36 years provides IT solutions and business operation consultancy, taking advantage of its specialized and proven know-how in information technologies applied to the shipping industry, ports, terminals, and intermodal transportation worldwide.DSP offers a large portfolio of professional services and customised products to support terminal operations processes and systems. DSP’s expertise covers planning and control optimisation, training, testing, processes automation design and integration, reporting and business intelligence, billing and contract lifecycle management systems.Main responsibilities: - Operational HR work (Recruitment and hiring), development and implementation of training, employee development, occupational rehabilitation management, and cooperation with management.- Presells, sales of DSP software solutions and services, upsells, and renewals.- Review customer concerns and improve all aspects of the CX in the company. Be their go-to person.- Build and maintain strong, long-lasting customer relationships. - Ensure our solutions' timely and successful delivery according to customer needs and objectives.- Prepare reports on account status. Show less

Customer Success

• May 2019 - Dec 2021

ALL AROUND TOSDSP Data and System Planning for 35 years provides IT solutions and business operation consultancy, taking advantage of its specialised and proven know-how in information technologies applied to the shipping industry, ports, terminals and intermodal transportation worldwide.DSP offers a large portfolio of professional services and customised products to support terminal operations processes and systems. DSP’s expertise covers planning and control optimisation, training, testing, processes automation design and integration, reporting and business intelligence, billing and contract lifecycle management systems.My responsibilities are: - Develop and manage client portfolios.- Maintain a highly collaborative and positive relationship with the customers.- Sustain business growth and profitability by maximizing value.- Work closely with our Sales and Marketing Teams to ensure customers' smooth transition from one team to another.- Analyse customer data to improve customer experience. - Mediate between clients and the organization. - Log client communication and document relevant activities in our CRM.- Gather feedback from customers and analyse data to identify best practices.- Handle and resolve customer requests and complaints. Show less

Administration, Marketing and Corporate Communication

• Jun 2018 - Apr 2019

Interprete e traduttrice (Inglese, greco, italiano)

• Oct 2022 - Present

Translating Greek/English to/from Italian Translating Greek/English to/from Italian

Synchronised Swimming Coach of the Youth National Team of Switzerland

• 2014 - Dec 2018

Assistant Coach (Synchronised Swimming)

• Apr 2014 - May 2014

Office Manager

• Sep 2017 - Jun 2018

Synchronised swimming Coach

• Sep 2015 - Jun 2018

Responsible of Finance Administration

• Sep 2015 - Aug 2017

Head Coach (Synchronised Swimming)

• Sep 2014 - Aug 2016

Administrative Assistant

• Dec 2014 - Aug 2015

Sales And Marketing Specialist

• Oct 2013 - Aug 2014

Synchronised swimming Coach

• Sep 2013 - Jul 2014

Professional Athlete Olympic Games

• Aug 2012 - Aug 2012

Duet : 8th place Duet : 8th place

Professional Athlete Olympic Games

• Aug 2008 - Aug 2008