Experience

Tickle College of Engineering at the University of Tennessee

• United States
• Research Services
• 100 - 200 Employee

• HR Manager

  • Mar 2022 - Present

  As the CHRO for the Tickle College of Engineering, I provide leadership in all areas of HR functions including employee relations, recruitment, learning and development, compensation, benefits and retirement, and workers compensation. Develop strategic goals and innovative approaches to HR services for the college. As the CHRO for the Tickle College of Engineering, I provide leadership in all areas of HR functions including employee relations, recruitment, learning and development, compensation, benefits and retirement, and workers compensation. Develop strategic goals and innovative approaches to HR services for the college.



Lyons HR

• United States
• Human Resources Services
• 100 - 200 Employee

• Human Resources Manager

  • Sep 2021 - May 2022

  Provide HR services to a client book of business with navigating employment law compliance, policy development, compensation, performance management and improvement systems, employee relations, training, recruiting, and guidance on HR questions/concerns or special projects for various clients with locations in 25 states. Provide HR services to a client book of business with navigating employment law compliance, policy development, compensation, performance management and improvement systems, employee relations, training, recruiting, and guidance on HR questions/concerns or special projects for various clients with locations in 25 states.



Crothall Healthcare

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Human Resources Manager

  • Apr 2020 - Nov 2020

  HR Management resource for the employment life-cycle and management counseling for an average of 400 employees between Morrison and Crothall Healthcare and the UT Medical Center hospital client. HR Management resource for the employment life-cycle and management counseling for an average of 400 employees between Morrison and Crothall Healthcare and the UT Medical Center hospital client.



University of Tennessee

• Higher Education
• 700 & Above Employee

• Assistant Director of HR (previous role HR Specialist 2015-2017)

  • Apr 2015 - Mar 2020

  Responsible for processing all HR transactions for the department as well as sharing all other HR with the AVP of HR such as investigations & all other employee relations matters for 210+ staff. Actively seek talent and analyze the ROI of recruitment efforts as well as create reporting for affirmative action review. Assisted in the creation of the strategic plan for the department as well as the creation of the reporting for metrics created during that plan through the development of Excel… Show more Responsible for processing all HR transactions for the department as well as sharing all other HR with the AVP of HR such as investigations & all other employee relations matters for 210+ staff. Actively seek talent and analyze the ROI of recruitment efforts as well as create reporting for affirmative action review. Assisted in the creation of the strategic plan for the department as well as the creation of the reporting for metrics created during that plan through the development of Excel tracking that is integral in analysis for the department. Show less Responsible for processing all HR transactions for the department as well as sharing all other HR with the AVP of HR such as investigations & all other employee relations matters for 210+ staff. Actively seek talent and analyze the ROI of recruitment efforts as well as create reporting for affirmative action review. Assisted in the creation of the strategic plan for the department as well as the creation of the reporting for metrics created during that plan through the development of Excel… Show more Responsible for processing all HR transactions for the department as well as sharing all other HR with the AVP of HR such as investigations & all other employee relations matters for 210+ staff. Actively seek talent and analyze the ROI of recruitment efforts as well as create reporting for affirmative action review. Assisted in the creation of the strategic plan for the department as well as the creation of the reporting for metrics created during that plan through the development of Excel tracking that is integral in analysis for the department. Show less



TeamHealth

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Parity Provider Enrollment Specialist

  • 2013 - 2015

  • Headed all research and verification of changes with state Medicaid programs to ensure provider enrollment. • Forecast financial gains relating to increased rate payments under the Affordable Care Act for Operations Support and Health Care Finance Specialist divisions at the corporate level. • Increased provider enrollment 50% in multiple state specific Medicaid and Managed Care Plans for all states to increase received parity amounts for a multi-million dollar project. • Influenced… Show more • Headed all research and verification of changes with state Medicaid programs to ensure provider enrollment. • Forecast financial gains relating to increased rate payments under the Affordable Care Act for Operations Support and Health Care Finance Specialist divisions at the corporate level. • Increased provider enrollment 50% in multiple state specific Medicaid and Managed Care Plans for all states to increase received parity amounts for a multi-million dollar project. • Influenced divisional efforts through correspondence with directors to enable teams to correct any provider enrollment issues. • Strengthened traceability by maintaining organized and relevant files for financial projection purposes. • Contacted Managed Care Plans in 45 states on paid claims to orchestrate the reprocessing of underpaid claims. • Created mail merge emails and letters to correspond with 3K+ physicians regarding the program. Show less • Headed all research and verification of changes with state Medicaid programs to ensure provider enrollment. • Forecast financial gains relating to increased rate payments under the Affordable Care Act for Operations Support and Health Care Finance Specialist divisions at the corporate level. • Increased provider enrollment 50% in multiple state specific Medicaid and Managed Care Plans for all states to increase received parity amounts for a multi-million dollar project. • Influenced… Show more • Headed all research and verification of changes with state Medicaid programs to ensure provider enrollment. • Forecast financial gains relating to increased rate payments under the Affordable Care Act for Operations Support and Health Care Finance Specialist divisions at the corporate level. • Increased provider enrollment 50% in multiple state specific Medicaid and Managed Care Plans for all states to increase received parity amounts for a multi-million dollar project. • Influenced divisional efforts through correspondence with directors to enable teams to correct any provider enrollment issues. • Strengthened traceability by maintaining organized and relevant files for financial projection purposes. • Contacted Managed Care Plans in 45 states on paid claims to orchestrate the reprocessing of underpaid claims. • Created mail merge emails and letters to correspond with 3K+ physicians regarding the program. Show less



HR Comp

• Powell, TN

• PEO Worker Compensation Claims Manager

  • 2012 - 2013

  • Led all incoming data tracking, departmental management, employee advising, and communication of worker’s compensation claims to lower the overall cost of claim for the professional employer organization. • Created training material for the position to improve and streamline the process. • Maintained insight of ADA and HIPAA to help assist clients with HR related concerns corresponding with worker’s compensation claims and communicated claims information. • On-boarded new clients… Show more • Led all incoming data tracking, departmental management, employee advising, and communication of worker’s compensation claims to lower the overall cost of claim for the professional employer organization. • Created training material for the position to improve and streamline the process. • Maintained insight of ADA and HIPAA to help assist clients with HR related concerns corresponding with worker’s compensation claims and communicated claims information. • On-boarded new clients through webinar training for remote sites, while providing claims material for the corresponding state. • Drafted letters for indemnity payments and other correspondence with clients and claimants. • Contacted medical facilities and clients to coordinate a return to work date as applicable. • Tracked and analyzed expenses of claims and coordinate with third party administrators on a case-by-case basis. • Tracked, ensured payment, and reviewed bills for applicability to minimize double billing for injuries. • Informed and provided clients with relevant state forms for filing a worker’s compensation claim. • Contacted claimants and performed close monitoring of respective work status to drive work return lead time. • Remained up-to-date in worker compensation laws in several states to keep clients and company in compliance. • Coordinated and managed team members to ensure clients and claims were serviced in a timely manner. • Decided on settling claims at a low cost that were in litigation in coordination with company lawyer. Show less • Led all incoming data tracking, departmental management, employee advising, and communication of worker’s compensation claims to lower the overall cost of claim for the professional employer organization. • Created training material for the position to improve and streamline the process. • Maintained insight of ADA and HIPAA to help assist clients with HR related concerns corresponding with worker’s compensation claims and communicated claims information. • On-boarded new clients… Show more • Led all incoming data tracking, departmental management, employee advising, and communication of worker’s compensation claims to lower the overall cost of claim for the professional employer organization. • Created training material for the position to improve and streamline the process. • Maintained insight of ADA and HIPAA to help assist clients with HR related concerns corresponding with worker’s compensation claims and communicated claims information. • On-boarded new clients through webinar training for remote sites, while providing claims material for the corresponding state. • Drafted letters for indemnity payments and other correspondence with clients and claimants. • Contacted medical facilities and clients to coordinate a return to work date as applicable. • Tracked and analyzed expenses of claims and coordinate with third party administrators on a case-by-case basis. • Tracked, ensured payment, and reviewed bills for applicability to minimize double billing for injuries. • Informed and provided clients with relevant state forms for filing a worker’s compensation claim. • Contacted claimants and performed close monitoring of respective work status to drive work return lead time. • Remained up-to-date in worker compensation laws in several states to keep clients and company in compliance. • Coordinated and managed team members to ensure clients and claims were serviced in a timely manner. • Decided on settling claims at a low cost that were in litigation in coordination with company lawyer. Show less



Travelers

• United States
• Insurance
• 700 & Above Employee

• Account Processing Team Lead

  • 2005 - 2011

  • Led the team’s success by establishing and measuring daily goals, implementing coaching sessions, and setting clear expectations while leading through actions. • Established refresher training programs via PowerPoint and Word to maximize performance through training and development. • Presented cost effective improvements to senior management with regards to processes and quality assurance. • Monitored performance and coached employees to success through collaborative… Show more • Led the team’s success by establishing and measuring daily goals, implementing coaching sessions, and setting clear expectations while leading through actions. • Established refresher training programs via PowerPoint and Word to maximize performance through training and development. • Presented cost effective improvements to senior management with regards to processes and quality assurance. • Monitored performance and coached employees to success through collaborative discussions. • Served as point of contact for customer resolution. • Ensured team objectives were focused and measurable by monitoring the success of the group. • Created/modified daily/monthly forecasting reports using MS Excel. Show less • Led the team’s success by establishing and measuring daily goals, implementing coaching sessions, and setting clear expectations while leading through actions. • Established refresher training programs via PowerPoint and Word to maximize performance through training and development. • Presented cost effective improvements to senior management with regards to processes and quality assurance. • Monitored performance and coached employees to success through collaborative… Show more • Led the team’s success by establishing and measuring daily goals, implementing coaching sessions, and setting clear expectations while leading through actions. • Established refresher training programs via PowerPoint and Word to maximize performance through training and development. • Presented cost effective improvements to senior management with regards to processes and quality assurance. • Monitored performance and coached employees to success through collaborative discussions. • Served as point of contact for customer resolution. • Ensured team objectives were focused and measurable by monitoring the success of the group. • Created/modified daily/monthly forecasting reports using MS Excel. Show less