Experience

Doctorcall

• United Kingdom
• Medical Practices
• 1 - 100 Employee

• Operations Manager

  • Jan 2022 - Present

• Vaccinations Services Manager

  • Dec 2017 - Jan 2022

• Business Development Manager

  • Oct 2013 - Dec 2017

  Marketing department for a private healthcare provider.- Developing strategy for increasing revenue at both London and Manchester clinics.-Online marketing.-Account management.-Carrying out SEO analysis and implementation off-site and on-site.-Managing season flu campaigns, including the implementation of nurses, warehouse, staffing and scheduling.

• Business Development Executive

  • Oct 2009 - Oct 2013



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Team Manager

  • Mar 2004 - Oct 2009

  - Manager appraisals. - Performance management - Planning for inbound call volumes. - Adjusting head count numbers to ensure optimum revenue is earned for the business. - Meeting sales, quality and customer service targets – including client driven “customer experience” targets. - Regular meetings to liaise with client services team to ensure service level agreements are met. - Heavy involvement in recruitment - Liaise with dedicated recruitment team and conducting one-to-one interviews and role plays with candidates. - Completion of MI information on a daily/monthly/annual basis. - Regular updates with my senior management. Show less