Diego Susa

Head Of Engineering at Unleash
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
ES
Languages
  • English -
Skills

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Certified Scrum Product Owner
    Scrum Alliance
    Mar, 2016
    - Nov, 2024

Experience

  • Unleash
    • Norway
    • Software Development
    • 1 - 100 Employee
    • Head Of Engineering
      • Jan 2022 - Present

  • Visma Labs Spain
    • Spain
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Software Development Manager
      • May 2018 - Jan 2022

      Leading scrum teams in the software development for HR Self Service product (Visma | raet) Leading scrum teams in the software development for HR Self Service product (Visma | raet)

  • Amazon
    • United States
    • Software Development
    • 700 & Above Employee
    • Software Development Manager
      • Oct 2016 - May 2018

      Leading two teams of full-stack software engineers, at the International Technologies organization. Our teams are focused in improving the Customer Experience for EU Amazon e-commerce websites. Leading two teams of full-stack software engineers, at the International Technologies organization. Our teams are focused in improving the Customer Experience for EU Amazon e-commerce websites.

  • Avaya
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Sr Software Engineering Manager
      • Jun 2016 - Sep 2016

      Leading the Team, Road-map and global Go to Market, for a Business Rules Engine oriented to call routing. The product is deployed in large contact centers at US, Brazil and India (5k to 20k agents).

    • Software Engineering Manager
      • Mar 2015 - May 2016

      • Team and Product lead at Emerging Products & Technologies group, focused in bringing innovations to the market.• Talent Management in a team of software developers distributed across 3 countries • Responsible for the Features, Architecture and Roadmap in a contact center product targeting Fortune 100 customers.• Technical Consultancy on Customer Experience architecture at large Contact Centers (5k to 30k agents).

    • Software Solution Architect - Emerging Products & Technologies
      • Jan 2010 - Feb 2015

      Advanced Applications, Architecture Team.• Technical Pre-Sales at Fortune 500 accounts in US. • Designed and delivered Self Service and Call Routing applications for US Contact Centers above 2k agents.

  • CESTEL
    • Spain
    • Business Consulting and Services
    • 1 - 100 Employee
    • Software Developer & Architect
      • Jun 2001 - Dec 2009

      From 2001 to 2003: Software Requirements capture, Analysis, Development and Support From 2004 to 2007: Software Architecture and Development From 2007 to 2009: Software Architecture, Development, Delivery and Team Coordination Designed, built, delivered and supported several applications for Voice & Video contact centers in Spain, Perú and US. From 2001 to 2003: Software Requirements capture, Analysis, Development and Support From 2004 to 2007: Software Architecture and Development From 2007 to 2009: Software Architecture, Development, Delivery and Team Coordination Designed, built, delivered and supported several applications for Voice & Video contact centers in Spain, Perú and US.

  • ATS - Advanced Technology Solutions
    • Argentina
    • Telecommunications
    • 1 - 100 Employee
    • Software Developer
      • 1999 - 2001

      Software Application design and development using C and C++ tools. Built and delivered Interactive Voice Response (IVR) and other systems for major telecommunications players (carriers) in Argentina, Brazil, and Perú. Software Application design and development using C and C++ tools. Built and delivered Interactive Voice Response (IVR) and other systems for major telecommunications players (carriers) in Argentina, Brazil, and Perú.

  • Tecnoap
    • Argentina
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Software Developer
      • Mar 1998 - Jul 1999

      C++ development and IBM Mainframe integration on Windows platform. C development on QNX platform. Designed, coded and delivered applications for major player in the steel industry at Latin America. C++ development and IBM Mainframe integration on Windows platform. C development on QNX platform. Designed, coded and delivered applications for major player in the steel industry at Latin America.

Education

  • Universidad Nacional de La Plata
    Electronic Engineering, Microprocessors
    1994 - 1999

Community

You need to have a working account to view this content. Click here to join now