Michael VanHekken ๐Ÿ‡บ๐Ÿ‡ธ

Information Technology Field Technician at Edge Communications
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Contact Information
us****@****om
(386) 825-5501
Location
Dallas, Texas, United States, US

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Credentials

  • Introduction to 5G
    LinkedIn
    Feb, 2023
    - Nov, 2024
  • Electrical Systems: Communications and Data
    LinkedIn
    Dec, 2022
    - Nov, 2024
  • Ethical Hacking: Session Hijacking
    LinkedIn
    Dec, 2022
    - Nov, 2024
  • Practical Privacy for Products and Services
    LinkedIn
    Dec, 2022
    - Nov, 2024
  • 5G Technology Strategy: Next-Generation Mobile Networking
    LinkedIn
    Nov, 2022
    - Nov, 2024
  • Ethics in Information Security
    LinkedIn
    Nov, 2022
    - Nov, 2024
  • Extending and Optimizing a Wi-Fi Network
    LinkedIn
    Nov, 2022
    - Nov, 2024
  • GDPR Compliance: Essential Training
    LinkedIn
    Nov, 2022
    - Nov, 2024
  • Learning PowerShell
    LinkedIn
    Nov, 2022
    - Nov, 2024
  • Learning Security Metrics
    LinkedIn
    Nov, 2022
    - Nov, 2024
  • PCI 4.0 First Look
    LinkedIn
    Nov, 2022
    - Nov, 2024
  • Project Leadership
    LinkedIn
    Nov, 2022
    - Nov, 2024
  • Satellite Internet and Communications: Fundamentals
    LinkedIn
    Nov, 2022
    - Nov, 2024
  • Tech Ethics: Avoiding Unintended Consequences
    LinkedIn
    Nov, 2022
    - Nov, 2024
  • Transitioning from Waterfall to Agile Project Management
    LinkedIn
    Nov, 2022
    - Nov, 2024
  • Understanding Zero Trust
    LinkedIn
    Nov, 2022
    - Nov, 2024
  • Agile Project Leadership
    LinkedIn
    Oct, 2022
    - Nov, 2024
  • Blockchain Basics
    LinkedIn
    Oct, 2022
    - Nov, 2024
  • Introduction to NFTs: Non-fungible Tokens
    LinkedIn
    Oct, 2022
    - Nov, 2024
  • Introduction to Quantum Cryptography
    LinkedIn
    Oct, 2022
    - Nov, 2024
  • Metaverse and NFTs for Marketing
    LinkedIn
    Oct, 2022
    - Nov, 2024
  • Scrum: The Basics
    LinkedIn
    Oct, 2022
    - Nov, 2024
  • Kevin Mitnick Security Awareness Training
    KnowBe4
    May, 2022
    - Nov, 2024
  • CompTIA A+ Certification
    CompTIA
    Jun, 2007
    - Nov, 2024

Experience

  • Edge Communications
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Information Technology Field Technician
      • Aug 2023 - Present

      Client/brand agnostic field service technician for hospitality infrastructure.

    • IT Specialist
      • May 2022 - Present

      Infrastructure support analyst supporting hospitality technology systems. Contributions immediately assisted to mitigate response times to incoming issues ranging from permissions to network outages. All applications & hardware, POS systems are used or supported within a PCI compliant, Zero-Tolerance secured architecture.Support contributions were quickly recognized by corporate leadership for quality work after the first 90 days for effective corroboration with employees and vendors alike when additional process follow-up was needed. Show less

  • UserTesting
    • United States
    • Software Development
    • 700 & Above Employee
    • Remote Contributor
      • Mar 2015 - Aug 2022

      โ˜… โ˜… โ˜… โ˜… โ˜† 4 Star Rated Contributor Rate reviewing prototype or production websites and mobile applications while serving on the remote review contributor panel while maintaining a 4.6-star average rating for consistently providing value added insights. โ˜… โ˜… โ˜… โ˜… โ˜† 4 Star Rated Contributor Rate reviewing prototype or production websites and mobile applications while serving on the remote review contributor panel while maintaining a 4.6-star average rating for consistently providing value added insights.

  • Bacon Bouquets
    • North Dallas, Texas, US
    • Small Business Manager
      • Mar 2020 - Apr 2022

      Product/Process Build, Refinement, Testing, supply procurement, shipping logistics, & resource management. Significant improvement to ROI after quickly identifying areas of opportunity and implementing procedure enhancements to increase bottom line along with year over year sales. Product/Process Build, Refinement, Testing, supply procurement, shipping logistics, & resource management. Significant improvement to ROI after quickly identifying areas of opportunity and implementing procedure enhancements to increase bottom line along with year over year sales.

  • Amazon
    • United States
    • Software Development
    • 700 & Above Employee
    • (DSP) Logistics Associate
      • Aug 2021 - Feb 2022

      Learned Shipping Logistics from Retail & Commercial Product Management to Customer Fulfillment While Successfully Navigating the Many Challanges that Come Packaged with Consistent Quality Volume Output. Learned Shipping Logistics from Retail & Commercial Product Management to Customer Fulfillment While Successfully Navigating the Many Challanges that Come Packaged with Consistent Quality Volume Output.

  • Texas Instruments
    • United States
    • Semiconductor Manufacturing
    • 700 & Above Employee
    • Systems Support Analyst (SME)
      • Mar 2011 - Mar 2020

      System Support & License Administration via TSP Positioned at Texas Instruments Managed application access and software license for CAD engineering requirements for 90% of global infrastructure while serving as the central SME for multiple teams and reporting to all leadership levels.

    • Associate IT Security Specialist
      • Mar 2011 - Mar 2020

      TSP Positioned at Texas InstrumentsManaged remote access in F5 โ€œFirepassโ€ for 3rd parties connecting to company networks from a US embassy.

    • Email Account Administration
      • Mar 2011 - Mar 2020

      TSP Positioned at Texas InstrumentsManaged Microsoft Exchange accounts for international enterprise and took escalated email account issues while serving as an email account admin and mobile device email support from within the IT support team.

  • JupiterOwl Records
    • Co-Founder
      • Feb 2012 - Jan 2016

      Label PR & Talent acquisition. Label PR & Talent acquisition.

  • DJ Clubworld LTD
    • West Sussex, England, United Kingdom
    • Podcaster / Presenter
      • Jan 2013 - Dec 2014

      Interactive live DJ mix broadcast series, streaming in HD video which included sound engineering and design to which offered masterful AV production. Interactive live DJ mix broadcast series, streaming in HD video which included sound engineering and design to which offered masterful AV production.

  • Excentus
    • United States
    • Advertising Services
    • 1 - 100 Employee
    • POS Systems Technician
      • Jun 2010 - Mar 2011

      While employed with the former Excentus Corporation (currently PDI) my responsibilities involved quickly resolving of 3rd party technical issues and rotating on-call duties. While in this technical role, I supported commercial and retail fuel station POS, and pump/payment data transactions with a loyalty rewards host. While employed with the former Excentus Corporation (currently PDI) my responsibilities involved quickly resolving of 3rd party technical issues and rotating on-call duties. While in this technical role, I supported commercial and retail fuel station POS, and pump/payment data transactions with a loyalty rewards host.

  • TSP
    • United States
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • Systems Support Analyst (SME)
      • Oct 2008 - Jun 2010

      Subject Mater Expert (SME) for Blackberry mobile devices and mobile device email through Microsoft Exchange in the IT department that required additional responsibly for resolving technical escalations. Please reach out to me through DM, or email mvanhekken@outlook.com with any additional inquires. Subject Mater Expert (SME) for Blackberry mobile devices and mobile device email through Microsoft Exchange in the IT department that required additional responsibly for resolving technical escalations. Please reach out to me through DM, or email mvanhekken@outlook.com with any additional inquires.

  • Compucom
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Systems Support Analyst
      • Oct 2006 - Sep 2008

      My experience includes Apple, Windows PC based hardware & software, alongside MS Office, mobile devices which helped to pave the way to earning the CompTIA A+ Certification through Thompson Prometric in 2007 while employed with CompuCom Systems, via their sponsorship program. Please contact me for more details. My experience includes Apple, Windows PC based hardware & software, alongside MS Office, mobile devices which helped to pave the way to earning the CompTIA A+ Certification through Thompson Prometric in 2007 while employed with CompuCom Systems, via their sponsorship program. Please contact me for more details.

  • Time Warner Cable Media
    • Advertising Services
    • 400 - 500 Employee
    • Information Technology Consultant
      • Jul 2006 - Aug 2006

      Short term technical analyst contract providing rapid issue detection and root cause analysis while offering solutions in a Windows PC dominant environment & often meeting with management to report progress. Short term technical analyst contract providing rapid issue detection and root cause analysis while offering solutions in a Windows PC dominant environment & often meeting with management to report progress.

  • MB Trading
    • Financial Services
    • 1 - 100 Employee
    • Software Support Specialist
      • Dec 2005 - Jun 2006

      Software systems support analyst to isolate and document bugs in the Command Trade, Wisetrade, and 4x stock market trading platforms at the formerly GlobalTec Solutions LLC. which was acquired by MB Trading. Software systems support analyst to isolate and document bugs in the Command Trade, Wisetrade, and 4x stock market trading platforms at the formerly GlobalTec Solutions LLC. which was acquired by MB Trading.

  • The Judge Group
    • United States
    • Staffing and Recruiting
    • 700 & Above Employee
    • Desktop Support Specialist
      • Aug 2005 - Aug 2005

      Brought in as a consultant and Remedy SME, helping to facilitate the transition to support once the 3rd party accepted responsibility as the preferred support provider. The duties in this role required meeting with leadership teams from both organizations to report progress and/or any roadblocks in the project. Brought in as a consultant and Remedy SME, helping to facilitate the transition to support once the 3rd party accepted responsibility as the preferred support provider. The duties in this role required meeting with leadership teams from both organizations to report progress and/or any roadblocks in the project.

  • Capital One
    • United States
    • Financial Services
    • 700 & Above Employee
    • NOC/Datacenter Operator
      • Mar 2001 - Aug 2005

      Initially a part of the service desk, before expanding duties into the datacenter to assist the change control process. Served as a liaison during that time to facilitate the merge of the NOC & helpdesk. As an operator, maintaining 99% up time of servers and services was a regularly achieved deliverable within the NOC team.

    • Associate IT Specialist
      • Mar 2001 - Aug 2005

      Service desk associate supported Apple, PC, Microsoft Office, RSA VPN, along with Wyse terminal hardware and software setup configuration. Performed new employee tech setup, & IT Security orientation in IT SOX (Sarbanes-Oxley) compliant environment while tracking or resolving issues via the Remedy ticketing system.

  • BroadbandNow
    • United States
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Technical Specialist
      • Sep 1999 - Dec 2000

      ISP Support Center Support Technical Team ISP Support Center Support Technical Team

Education

  • Bryan Adams High School

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