Marcela Lobo
IT Governance at Generali Brasil- Claim this Profile
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Inglês Full professional proficiency
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Espanhol Professional working proficiency
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Bio
Carlos Marques
Marcela é uma grande profissional de TI, com muita capacidade técnica. Tem excelente relacionamento com os colegas de trabalho, chefia e clientes. Focada, sempre atendendo os prazos e com qualidade. Trabalhamos juntos na área de Projetos da Contax (hoje Liq), onde foi um dos destaques da equipe. Recomendo!
Carlos Alberto Francisco
Marcela has worked at my team during the last 3 years. During this period she has supported P&G account in Brazil, in a client facing role & responsibility. Marcela has a wide and deep knowledge in IT, specially in the infrastructure area. Additionally she has strong leadership skills, guiding the customer to choose the right IT solution to the site, as well managing and coordinating IT service providers, to implement projects and solutions in a streamlined way, without disruptions to the business, delays and/or escalations. Marcela always sets the right tone to engage and motive teams in order to deliver - with quality and right timing - what was committed with the customer. It´s also impressive how Marcela is always aiming to run extra miles to deliver more than customer expects!
Carlos Marques
Marcela é uma grande profissional de TI, com muita capacidade técnica. Tem excelente relacionamento com os colegas de trabalho, chefia e clientes. Focada, sempre atendendo os prazos e com qualidade. Trabalhamos juntos na área de Projetos da Contax (hoje Liq), onde foi um dos destaques da equipe. Recomendo!
Carlos Alberto Francisco
Marcela has worked at my team during the last 3 years. During this period she has supported P&G account in Brazil, in a client facing role & responsibility. Marcela has a wide and deep knowledge in IT, specially in the infrastructure area. Additionally she has strong leadership skills, guiding the customer to choose the right IT solution to the site, as well managing and coordinating IT service providers, to implement projects and solutions in a streamlined way, without disruptions to the business, delays and/or escalations. Marcela always sets the right tone to engage and motive teams in order to deliver - with quality and right timing - what was committed with the customer. It´s also impressive how Marcela is always aiming to run extra miles to deliver more than customer expects!
Carlos Marques
Marcela é uma grande profissional de TI, com muita capacidade técnica. Tem excelente relacionamento com os colegas de trabalho, chefia e clientes. Focada, sempre atendendo os prazos e com qualidade. Trabalhamos juntos na área de Projetos da Contax (hoje Liq), onde foi um dos destaques da equipe. Recomendo!
Carlos Alberto Francisco
Marcela has worked at my team during the last 3 years. During this period she has supported P&G account in Brazil, in a client facing role & responsibility. Marcela has a wide and deep knowledge in IT, specially in the infrastructure area. Additionally she has strong leadership skills, guiding the customer to choose the right IT solution to the site, as well managing and coordinating IT service providers, to implement projects and solutions in a streamlined way, without disruptions to the business, delays and/or escalations. Marcela always sets the right tone to engage and motive teams in order to deliver - with quality and right timing - what was committed with the customer. It´s also impressive how Marcela is always aiming to run extra miles to deliver more than customer expects!
Carlos Marques
Marcela é uma grande profissional de TI, com muita capacidade técnica. Tem excelente relacionamento com os colegas de trabalho, chefia e clientes. Focada, sempre atendendo os prazos e com qualidade. Trabalhamos juntos na área de Projetos da Contax (hoje Liq), onde foi um dos destaques da equipe. Recomendo!
Carlos Alberto Francisco
Marcela has worked at my team during the last 3 years. During this period she has supported P&G account in Brazil, in a client facing role & responsibility. Marcela has a wide and deep knowledge in IT, specially in the infrastructure area. Additionally she has strong leadership skills, guiding the customer to choose the right IT solution to the site, as well managing and coordinating IT service providers, to implement projects and solutions in a streamlined way, without disruptions to the business, delays and/or escalations. Marcela always sets the right tone to engage and motive teams in order to deliver - with quality and right timing - what was committed with the customer. It´s also impressive how Marcela is always aiming to run extra miles to deliver more than customer expects!
Credentials
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Fundamentos de Gestão Ágil de Projetos
LinkedInFeb, 2019- Nov, 2024 -
Fundamentos do Scrum
LinkedInFeb, 2019- Nov, 2024
Experience
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Generali Brasil
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Brazil
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Insurance
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200 - 300 Employee
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IT Governance
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Apr 2019 - Present
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DXC Technology
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United States
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IT Services and IT Consulting
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700 & Above Employee
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E2E Leader at P&G Client
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Aug 2016 - Jan 2019
E2E Site IT Operations Leader at the plant (site) P&G. - Setup project activities and goals according to P&G strategy, working with Local and remote players, according their daily availability; - Leading all IT (Information Technology) operations in the site and collaborate with local resources to support IT components and other areas; - Incident Management & Resolution: accountability and ownership to lead most technical incidents to resolution with the technical area and work with the team to resolve more complex or cross-technology incidents (i.e. local troubleshooting in case of operational issues with manufacturing/Warehousing solutions or network outages); - Escalation Management: Minimize impact to business by identifying potential critical issues and alert management aggressively, elevating to right operation team; - Problem Management: provide solutions to prevent problems from occurring in area of responsibility, inter-operating with the business and operating standards, key personnel and partners; - Leading IT change for the site: review, approve, control quality of execution; - Performer of IT CSAs (Control Self Assessments audits) and responsible for timely closure of the issues with quality; - Support local Audit on all IT topics Governance of Operational partners at site: lead local/global operational resources that deliver IT operations at site (i.e. Xerox, BT, HCL …); - Coordination of continuous improvement project; - Third Party Governance; - ITIL Foundational Experience; - Operational Reports and Scorecards; - IT delivery communication and others. Show less
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Atento
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Spain
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Customer Relationship & Business IT
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Sep 2013 - Nov 2013
Responsible for many Projects Implementations for a brazilian bank (Bradesco) working as an interface with suppliers. Responsible for many Projects Implementations for a brazilian bank (Bradesco) working as an interface with suppliers.
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Liq
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IT Services and IT Consulting
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700 & Above Employee
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IT Project Consultant
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Dec 2010 - May 2013
Worked as Leader Project implementation. Responsible for the different stages of the project life-cycle from concept, including definition, monitoring/performance, controls and project close. Conducted periodic meetings with the team, customers and suppliers. Focus on client follow-up.
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Client Relationship Analyst
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Dec 2008 - Dec 2010
Direct relationship with key customers, such as, OI, BBMapfre, Nokia, Rede Globo (TV) and White Martins. Conducted periodic meetings with the Project team leaders, customers and suppliers. Focus on client follow-up.
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Credicard S.A (Orbitall)
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Rio de Janeiro e Região, Brasil
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IT Support Analyst
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Jun 1997 - Sep 2004
Novell and Windows Network Administration in a Call Center environment; Second level Help Desk; IT support for internal users and Backup Administration. Novell and Windows Network Administration in a Call Center environment; Second level Help Desk; IT support for internal users and Backup Administration.
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Education
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2010 - 2011
Fundação Getulio Vargas
Master of Business Administration (MBA), OIT Course – Tourism Observation and Innovation -
2002 - 2004
Universidade Cândido Mendes
Master of Business Administration (MBA), Tourism and Business Management -
2001 - 2002
Fundação Getulio Vargas
Master of Business Administration (MBA), Gerência de Telecomunicações
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