Raghu Bhupathiraju
Business Analyst at New Zealand Tertiary College- Claim this Profile
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English Full professional proficiency
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Telugu Native or bilingual proficiency
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Hindi Limited working proficiency
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Tamil Limited working proficiency
Topline Score
Bio
Srinivas Penmitsa
Raghu was part of our strategic projects at the inception of Hyderabad office as part of core CRM solutions team. He was an excellent team player and contributed significantly to mission critical solutions for global clients like ARM using Oracle Siebel in a multi-functional role including fit-gap analysis, solution development, customization and customer support. During his tenure he developed deep understanding of various categories of CRM challenges in a global setup and gained expertise on best solutions in Siebel using both native and custom functionalities. I would recommend him to any CRM solutions team.
Sylvain Tremblay
For almost the last 2 years I have worked/cooperated with Raghu. He has proven to be a resourceful member of the team with a keen attention to details. Although our partnership was long distance, he's always great interests at communicating. I have no doubt that he will have great success in his future endeavors.
Srinivas Penmitsa
Raghu was part of our strategic projects at the inception of Hyderabad office as part of core CRM solutions team. He was an excellent team player and contributed significantly to mission critical solutions for global clients like ARM using Oracle Siebel in a multi-functional role including fit-gap analysis, solution development, customization and customer support. During his tenure he developed deep understanding of various categories of CRM challenges in a global setup and gained expertise on best solutions in Siebel using both native and custom functionalities. I would recommend him to any CRM solutions team.
Sylvain Tremblay
For almost the last 2 years I have worked/cooperated with Raghu. He has proven to be a resourceful member of the team with a keen attention to details. Although our partnership was long distance, he's always great interests at communicating. I have no doubt that he will have great success in his future endeavors.
Srinivas Penmitsa
Raghu was part of our strategic projects at the inception of Hyderabad office as part of core CRM solutions team. He was an excellent team player and contributed significantly to mission critical solutions for global clients like ARM using Oracle Siebel in a multi-functional role including fit-gap analysis, solution development, customization and customer support. During his tenure he developed deep understanding of various categories of CRM challenges in a global setup and gained expertise on best solutions in Siebel using both native and custom functionalities. I would recommend him to any CRM solutions team.
Sylvain Tremblay
For almost the last 2 years I have worked/cooperated with Raghu. He has proven to be a resourceful member of the team with a keen attention to details. Although our partnership was long distance, he's always great interests at communicating. I have no doubt that he will have great success in his future endeavors.
Srinivas Penmitsa
Raghu was part of our strategic projects at the inception of Hyderabad office as part of core CRM solutions team. He was an excellent team player and contributed significantly to mission critical solutions for global clients like ARM using Oracle Siebel in a multi-functional role including fit-gap analysis, solution development, customization and customer support. During his tenure he developed deep understanding of various categories of CRM challenges in a global setup and gained expertise on best solutions in Siebel using both native and custom functionalities. I would recommend him to any CRM solutions team.
Sylvain Tremblay
For almost the last 2 years I have worked/cooperated with Raghu. He has proven to be a resourceful member of the team with a keen attention to details. Although our partnership was long distance, he's always great interests at communicating. I have no doubt that he will have great success in his future endeavors.
Credentials
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Microsoft Power Platform Fundamentals
MicrosoftSep, 2022- Oct, 2024 -
MB-200 Microsoft Power Platform _+ Dynamics 365 COre
MicrosoftJun, 2020- Oct, 2024 -
Agile Foundation for Microsoft Business Apps
CustomeryApr, 2020- Oct, 2024 -
MB-900 Microsoft Dynamics 365 Fundamentals
MicrosoftAug, 2019- Oct, 2024 -
Introduction to Linux Server
Catalyst Training New ZealandJun, 2019- Oct, 2024 -
MB2-716 Microsoft Dynamics 365 Customization and Configuration
MicrosoftOct, 2018- Oct, 2024 -
Microsoft Certified Professional
MicrosoftOct, 2018- Oct, 2024 -
Microsoft Dynamics CRM Customization and Configuration
MicrosoftFeb, 2016- Oct, 2024 -
Certified and Registered RYT200 Yoga Teacher
Yoga AllianceNov, 2015- Oct, 2024 -
Microsoft Dynamics CRM Applications 2015
MicrosoftNov, 2015- Oct, 2024 -
Business Process Management
InfosysAug, 2014- Oct, 2024 -
Enterprise Functions
InfosysJul, 2013- Oct, 2024 -
Equities Overview
InfosysJun, 2012- Oct, 2024 -
Diploma in Oracle Concepts
United Soft SolutionsJan, 2004- Oct, 2024 -
Diploma in Java Programming
United Soft SolutionsMay, 2003- Oct, 2024
Experience
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New Zealand Tertiary College
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New Zealand
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Higher Education
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1 - 100 Employee
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Business Analyst
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Apr 2020 - Present
New Zealand Tertiary College (NZTC) has been providing comprehensive and professional programs to enable students to excel in their chosen field for more than 40 years.-Dynamics 365 CE Product Owner-Dynamics 365 Business Analysis-Dynamics 365 CE Solutioning-Integration with LMS-SSRS Reporting-SSIS Integration-Dynamics 365 migration and upgrades-Manage and Lead Offshore TeamKey Achievements:• Improved NZTC Operations• Reduced Incidents & Tickets• Automated repetitive tasks to save staffs time.
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Dynamics 365 Consultant
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Oct 2019 - Mar 2020
Downer designs, builds and sustains assets, infrastructure and facilities and are the leading provider of integrated services in Australia and New Zealand.-Dynamics 365 Field Service green field implementation-Dynamics 365 Portals implementation-Dynamics 365 Field service integrations with ERP systems-Requirements gathering, Discovery, Design, Solution Architecture-Process Mapping -Solution Design and Documentation-Azure DevOps Implementation Downer designs, builds and sustains assets, infrastructure and facilities and are the leading provider of integrated services in Australia and New Zealand.-Dynamics 365 Field Service green field implementation-Dynamics 365 Portals implementation-Dynamics 365 Field service integrations with ERP systems-Requirements gathering, Discovery, Design, Solution Architecture-Process Mapping -Solution Design and Documentation-Azure DevOps Implementation
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timbre Digital
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New Zealand
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IT Services and IT Consulting
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1 - 100 Employee
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Enterprise Applications Specialist
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Jun 2017 - Oct 2019
timbre Digital is a full service technology agency successful at creating strategic solutions, providing you with the key to improve operational efficiency, increase productivity and drive revenue. • Engaged as Enterprise Applications Specialist in the Microsoft Dynamics CRM and other applications • Worked on Dynamics CRM Service, Sales, Workflows and Integrations.• Implemented and Managed CRM end-to-end life-cycle process until decommissioned.• Involved in Business Analysis, Product & Vendor Selection, implementation and maintenance of Enterprise Applications• Experienced on Project Management tools, Tableau, Telephony Applications, Payroll and Workforce Management Applications• Experience in Requirements gathering, Configuration, Customization, Support and Testing.• Hands on in Request Management, Release Planning and Change Management• Closely worked with Business Users, Call Center agents Product Vendors on daily basis.• Achieved significant performance improvement by redesigning Telephony Application server stack helped cut down data loss• Achieved revenue growth and resource management by implementing Project Management application
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Application Support Specialist
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May 2016 - May 2017
HealthCare NZ provides specialized services, designed to meet the needs of each person they support.• Engaged as Applications Specialist for CMS and Enterprise Applications.• Client Management Systems Configuration, customization, Support and testing• SharePoint Configuration• Requirements gathering from end users and support workers based at Healthcare branches• Hands on in Release Planning and Change Management• Microsoft SSRS Reporting Developer & Testing• Closely work with Business Users and Product Vendors on daily basis.• Experienced in Caduceus, Goldcare, CareCall, Pay Global, Ferret, and File Vision applications.
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Infosys Ltd
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Estonia
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Information Technology & Services
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700 & Above Employee
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Technology Analyst
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Mar 2011 - Feb 2016
Infosys is a global leader in consulting, technology, and outsourcing and next-generation services. I was a consultant, business analyst, functional and technical designer in the areas of CRM development, administration, Integration, testing, data migration and maintenance supportKey Projects: Clients: Department of Education & Training, Victoria, Australia; Ministry of Transport, Canada; Lowe's Inc, USA; Bank of America, USA; Equifax Inc, Georgia, AlpharettaKey Achievements: Reduced report generation and response times and saved the client 10% of the costs. Produced quick turnaround times on the ticket-based support and saved three person days per deployment. Simplified the end-to-end bank account opening process and helped to reduce customer wait times. Integrated multiple backend systems – end user friendly application. Generated seamless real-time integration to offer significant time and cost savings.
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Implementation Engineer
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Jun 2008 - Mar 2011
Steelwedge, the leading provider of cloud-based Sales and Operations Planning (S&OP) solutions. I was responsible for the CRM requirements gathering, functional & technical design, development, deployment, enhancements, testing and maintenance support.Key Projects:• Client: ARM INC. (San Jose, US; Cambridge, UK)• Project: Siebel eCustomer ApplicationKey Achievements:• Completed SSO to all ARM applications, provided easy handling of all ARM applications.• Generated significant revenue growth with performance improvements on the eCatalog and ordering.• Reduced application load times hence doubled up the business volume.
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Info Genex Technologies Pvt Ltd
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IT Services and IT Consulting
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1 - 100 Employee
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Software Engineer
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Sep 2006 - Jun 2008
Info Genex Technologies Pvt Ltd (Enact Technologies Pvt Ltd) is the IT services and consulting arm of Sreeven Infocom Ltd. I was responsible for the development, deployment, customization, configuration, testing, documentation and maintenance support.Key Projects:• Client: Expert Technology Associate, USA• Project: Siebel eCommunications ApplicationKey Achievements:• Improved in application scalability – robust application.• Developed excellent customer-centric solutions; improved customer satisfaction and generated more business.• Provided real time integration with other applications and up-to-date information.
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Education
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2004 - 2006
Monash University
Master of Information Management & Systems, Business Intelligence, CRM & E-Commerce -
1999 - 2003
Bharathidasan University
Bachelor of Engineering (B.E.), Information Technology
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