Shamsul Hezri Ismail

Solution Architect - Tech Division at UiTM Holdings Sdn Bhd
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Contact Information
us****@****om
(386) 825-5501
Location
Petaling Jaya, Selangor, Malaysia, MY

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5.0

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Alexander Vong

Experienced and Knowledgeable. Missed the moments working with him. A humble and willing to share person. Highly recommended!

Tc. Mohd Amirol Ahmad

He's my pass boss when I was a practical worker at Dataprep (M) Berhad. He teach me a lot of thing about network. UUM SIntok. I still remember that day :) he's really good in his job, responsible. I recommend this person to all company that you must your worker the same attitude as Shamsul Hezri

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Experience

    • 1 - 100 Employee
    • Solution Architect - Tech Division
      • Dec 2019 - Present

    • Solutions Architect
      • Nov 2017 - Dec 2019

    • Technical Consultant
      • Jun 2014 - Nov 2017

      Solution Specialist for Network and Security ▪ Involved in Business Value Creation Proposal using Cisco Business Value and BMC. ▪ Positioned as Business Architect to Client to ensure the Proposal creation getting buy-in from the management. ▪ Involved in Bidding, Proposal, and Presentation of Solution to Customer ▪ Develop Cost-Benefit Analysis for the Investment ▪ Specialized in GLC, Education and Public Sector Account. ▪ Secured Projects o UITM Core Network Revamp (Cisco 6807XL) – RM 2M o UNITEN Core Network Revamp (Cisco 6509) – RM 1M o Taylors International School Enterprise Campus Solution (Cisco, Aruba, Palo Alto, Fortigate, Peplink) – RM 2M o Sime Darby – Tractors & Plantation – Campus & Wifi Upgrade – RM 1.5M

    • Malaysia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Solution Architect (Network & Security)
      • Aug 2007 - May 2014

      Role & Responsibilities:- > Developing Solution proposal mainly for Enterprise Network LAN, WAN, Wireless & Security with Value Added features such as Video Conferencing & Surveillance System.> Developing Solution proposal for Enterprise Security Solution > Involved in scoping and seeding activity in account with related solution.> Involved in the Tender Bid process, preparing the solution, compliance and financial costing for the project.> Involved in Solution Design, Requirement Study, RFI and Technology Review Plan development.o Main Technology Area:> Campus Area Networking – GE, 10GE, Fiber & LAN Cabling Solution. Product Focus : Cisco, 3Com, H3C, HPN & Juniper.> Wireless LAN – Standalone, Mesh & Unified Wireless with Security Desing. Product Focus: Strix Wireless, Cisco, 3Com & Aruba.> Wide Area Network – Fully Mesh, Hub & Spoke, IPVPN –MPLS, Frame Relay & Metro Ethernet. Product Focus: TM> Security – Firewall, IPS, Proxy, URL Filtering and Wan Optimization. Product Focus: Fortinet, Symantec, Cisco, Bluecoat, McAfee.

    • Project Manager
      • Sep 2004 - Aug 2007

      > Project Management /Service Management for Wide Area Network Project mainly for Telekom COINS & IPVPN. o Managing Nationwide Implementation for WAN Project. (Frame Relay & MPLS)> Design & Proposed a Solution – Pre-Sales & Costing > Project Planning, Execution, Control & Completion> Project Finance Management (Profitability, Bill & Collection)o Managing the Service Level Agreement for the Project. ( SLA: 99.5%)> Managing an Incident / Problem / Change Management> Ensure Escalation Management is adhere> Project Management – for Enterprise Network Projecto Managing Enterprise Network Deployment Project> Project Implementation – Completed 10GE Network Implementation for UiTM, Completed Network Logical Redesign and 3 Tier design for UiTM Branches> Managing the Scope of Work & Variation > Contract Management for Subcontractor> Project Resource, Time & Cost Planning> Project Billing & Collection : Profitabilityo Managing : Network Maintenance Project.> Contract Preparation & SLA> Equipment : Logistic & Spare & Replacement Strategies> Service Delivery Model : Support Plan> Established Escalation Procedure

    • Technical Manager
      • Aug 2003 - Aug 2004

      Role & Responsibilities:- > Manage the entire technical operation and business operation for the organization.> Responsible for pre-sales and post-sales deliverables, and ensure the following task been done accordingly:-o Servers installation and Maintenanceo Service Level Agreemento Office Operation (E-mail Server & Web Server)o Training and Commission of the Systemo Customer Relation o Customer Satisfaction> Responsible in propose, design and built the entire working model for the IP Based Communication System, performing the following task:-o Integration with VOIP Gateway – (Voice and Telephony)o JoinPhone Office i2i – (Video & Voice & Data Conferencing)> Ensure the customer satisfaction with the system and service from the company by maintaining a good customer relationship and good after sales service.

    • Asst Technical Manager
      • Apr 2000 - Aug 2003

      Role & Responsibilities:-Covering scope of pre-sales & post-sales activity as below:-> Analyzing and study the user requirement of Video Conferencing.> Propose, Design and Built a network of IP-based Video Conferencing.> Involve in the installation, configuring, testing, troubleshooting and upgrading the software package and network to the customers.> Conducting a test and installation for the Wireless Network (802.11b), for in door and outdoor equipment for Putrajaya’s Multimedia Gateway Project.> Configuring the VC & Wireless equipment for Point-to-Point and Multipoint.> Providing the best customer support to the end user.

Education

  • Universiti Sains Malaysia
    Bachelor of Computer Science, Data Communication
    1998 - 2000
  • Sekolah Menengah Anderson Ipoh
    1995 - 1999

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