Heather Voorhis
Career Consultant at United Training Academy- Claim this Profile
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Topline Score
Bio
Wayne M. Williams, CPRW
Simply, Heather is incredible. Her dedication to her work could only be superseded by her smile and incredible customer service. She is personally invested in the success of others and stays abreast of the newest and greatest advances in training - it isn't just a "job" to Heather, it's her life's mission. I would recommend Heather as a leader for any project she decides to take on and only ask, "Can I come along, too?"
Don Rahrig
Heather has more energy than most I've met. She is creative and enthusiastic about sharing her ideas with others. Heather's desire to help others finish the race, is a leadership skill that is truly rare.
Wayne M. Williams, CPRW
Simply, Heather is incredible. Her dedication to her work could only be superseded by her smile and incredible customer service. She is personally invested in the success of others and stays abreast of the newest and greatest advances in training - it isn't just a "job" to Heather, it's her life's mission. I would recommend Heather as a leader for any project she decides to take on and only ask, "Can I come along, too?"
Don Rahrig
Heather has more energy than most I've met. She is creative and enthusiastic about sharing her ideas with others. Heather's desire to help others finish the race, is a leadership skill that is truly rare.
Wayne M. Williams, CPRW
Simply, Heather is incredible. Her dedication to her work could only be superseded by her smile and incredible customer service. She is personally invested in the success of others and stays abreast of the newest and greatest advances in training - it isn't just a "job" to Heather, it's her life's mission. I would recommend Heather as a leader for any project she decides to take on and only ask, "Can I come along, too?"
Don Rahrig
Heather has more energy than most I've met. She is creative and enthusiastic about sharing her ideas with others. Heather's desire to help others finish the race, is a leadership skill that is truly rare.
Wayne M. Williams, CPRW
Simply, Heather is incredible. Her dedication to her work could only be superseded by her smile and incredible customer service. She is personally invested in the success of others and stays abreast of the newest and greatest advances in training - it isn't just a "job" to Heather, it's her life's mission. I would recommend Heather as a leader for any project she decides to take on and only ask, "Can I come along, too?"
Don Rahrig
Heather has more energy than most I've met. She is creative and enthusiastic about sharing her ideas with others. Heather's desire to help others finish the race, is a leadership skill that is truly rare.
Credentials
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Lean Six Sigma White Belt Certification
Aveta Business InstituteJan, 2016- Oct, 2024 -
NASM - Certified Personal Trainer
National Academy of Sports Medicine (NASM)Dec, 2015- Oct, 2024 -
CPR/AED
American Heart Association | American Stroke AssociationDec, 2015- Oct, 2024 -
Sports Conditioning Specialist
American Council on Exercise (ACE Fitness)
Experience
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United Training Academy
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Career Consultant
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Jun 2020 - Present
United Training Academy prepares individuals to start a new career through short-term training, certification preparation, and career readiness. Whether transitioning out of the military, recently graduated, or looking for a better future, United Training Academy will prepare you for a new career through certifications in IT, Project Management or Medical Office Administration in months. We partner with the Department of Veteran Affairs, local military bases, Workforce Centers and other non-profit organizations who work with individuals looking to enter high-demand, high-growth occupations within the fields of Information Technology, Project Management, Business Administration, and Medical Administration. United Training is a training provider for Microsoft, Cisco and CompTIA certifications.Training Programs include:• Security Associate- Network+, Security+• Network/Systems Professional- Security+, CCNA, Azure Fundamentals, Microsoft 365 Certified: Modern Desktop Administrator Associate• Business Professional- Excel, Project Management (PMP), Six Sigma Green Belt, ITIL• Medical Office Administration- Billing and Coding & Electronic Health RecordsMy responsibilities include:• Counseling and comprehensive career assessment planning• Conducting resume review and occupational assessments to identify skills gaps• Coaching and guidance to clients on how to attain needed skills for career enhancement/placement• Identifying (Through market research and local Labor Market Index) sustainable high-demand career opportunities• Full Scale Career Readiness services including Resume Writing, LinkedIn Profile Optimization, Interviewing prep, and connections to Client Companies and Recruiter Partners
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New Horizons Computer Learning Centers
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Career Consultant
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Sep 2014 - Jun 2020
Engage in community outreach and schedule onsite visits with key community partners to promote awareness of New Horizons and maintain positive client relationships. Recruit new clients through participation in resource fairs, career fairs, education fairs, and by delivering presentations on New Horizons’ programs and services. Understand current technology trends to provide expert guidance to assist individuals in navigating technical career paths and develop custom training plans to meet client’s needs.• By being trustworthy, transparent, and ethical, rebuilt tarnished community relationships and reestablished 2 funding sources which have resulted in over $300K in revenue • Established relationships with 7 new funding sources which have produced over $900K in revenue• Secured over $900K in grant funding for client training and education• Consistently provided outstanding customer service to gain client satisfaction, generate student referrals and increase company revenue• Regarded for exceptional work ethic, dedication, positive attitude and willingness to help others
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DICK'S Sporting Goods
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United States
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Retail
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700 & Above Employee
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Apparel Associate | Merchandiser | Sales Support
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Nov 2013 - Sep 2014
Took this position to pay the bills between careers.Created a world-class customer experience by providing passionate customer service and selling through customer engagement Took this position to pay the bills between careers.Created a world-class customer experience by providing passionate customer service and selling through customer engagement
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Midwest POS Solutions
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Customer Relationship Manager | Digital Marketing Manager | Project Management
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May 2008 - Oct 2013
Established and maintained trusted client relationships through consistent customer site visits, in-person surveys, and prompt issue follow up. Identified SaaS opportunities by understanding client needs and objectives. Facilitated implementation of SaaS products and services and ensured successful client adoption and satisfaction which resulted in sustained profitable growth through customer retention. Acted as the voice of the customer by channeling customer feedback back to the company. • Increased recurring revenue by 30% each year by determining SaaS up-sell opportunities through in-person surveys, site visits, and digital marketing campaigns• Achieved renewal rate goals through SaaS product adoption and customer satisfaction • Established brand and product awareness by creating effective digital marketing campaigns, attending trade shows, organizing special events, and initiating off-site training classes.• Projects:o CARE: Customer Appreciation Event ProjectOrganized every aspect of annual CARE event for 150+ customers within a tight budget. The event was so successful, it was replicated among other NCR Channel Partners across the country.o Company Rebranding and Social Media Launch ProjectStreamlined the company logo and re-designed our company business cards. Established all social media pages on Facebook, Twitter, LinkedIn, YouTube, Instagram and WordPress. Administered all digital marketing strategies, executed all email marketing campaigns, and created all digital content. o New Website Launch ProjectWorked on project team to design and launch new company website
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Founder | Co-Owner | Designer | Production | Sales
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2005 - 2013
Designed and produced hand-made party decorations for corporate and private events. Developed business through client satisfaction and client referrals. Designed and produced hand-made party decorations for corporate and private events. Developed business through client satisfaction and client referrals.
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Education
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University of Michigan
BFA, Graphic Design -
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Rhode Island School of Design
Design -
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National Academy of Sports Medicine (NASM)
NASM-CPT Certification, Personal Trainer -
2017 -
American Council on Exercise (Ace Fitness)
Sports Conditioning Specialist Program
Community
