Experience

Pliancy

• United States
• Computer and Network Security
• 1 - 100 Employee

• IT Consultant

  • Jan 2021 - Present

  As an IT consultant in Pliancy’s South San Francisco office, I partner with clients to design and implement the best solutions for them. Pliancy builds custom solutions for Capital Management and Life Science companies to secure and scale their technology. Using a personal, process-driven approach with white-glove service, we liberate our customers to do their best work by streamlining and automating processes while protecting their data. We innovate towards simplicity and sustainability through cloud-native strategies, future-proofing our clients’ processes in a constantly evolving tech landscape.



Enviromerica Inc.

• United States
• Business Consulting and Services

• IT Specialist

  • Nov 2018 - Feb 2020

  Managed technology support, incident management tickets and customer service for 10 medical services, 5 franchise clients and responsible for overseeing workstations and necessary peripherals including Android and IOS mobile devices. Tracked/logged all requests and ensured timely resolution, reduced response time from 24 hours to less than 2 hours – provided excellent support services to end-users Supported wide-range of remotely hosted virtual desktop applications including software installation / implementations and conducted user trainings for new franchisees Performed system troubleshooting to diagnose and resolve issues Maintained appropriate project records/logs of requests, schedules and project reports.



Seamless Distribution Systems AB

• Sweden
• IT Services and IT Consulting
• 200 - 300 Employee

• NOC Engineer

  • Nov 2015 - Apr 2018

  Provide support on customer services across 21 countries as the first level support for the NOC department including restoration procedures for Network Systems and Event Notifications. Utilized OTRS, Jira, SQL to manage open tickets for internal escalations and reporting. Proactively managed and deployed internal IT support team escalating notifications with Internal Teams and Vendors. Utilized Nagios to monitor the network and supported Change Management activities for Notifications and Alerts. Conducted monthly check ins with Stockholm Headquarters concerning e-Products Performance and Stability with detailed Incident Management reports. Trained 6 new hires in NOC responsibilities in addition to managing internal IT support teams



National Development Complex

• Islamabad Pakistan

• Project Lead

  • Sep 2014 - Jul 2015

  Led a team to design and test a 18 x 32 mm2 UWB MIMO antenna Achieved radiation efficiency enhancement Aided in modeling Ansoft HFSS Planned, coordinated tasks to complete project on schedule Led a team to design and test a 18 x 32 mm2 UWB MIMO antenna Achieved radiation efficiency enhancement Aided in modeling Ansoft HFSS Planned, coordinated tasks to complete project on schedule



PTCL.Official

• Pakistan
• Telecommunications
• 700 & Above Employee

• Intern

  • Jun 2013 - Jul 2013

  • Solved customer issues with telephone and DSL repair and installation • Worked on Main Distribution Frame • Mentorship with industry professional • Solved customer issues with telephone and DSL repair and installation • Worked on Main Distribution Frame • Mentorship with industry professional