Experience

MCPC

• United States
• IT Services and IT Consulting
• 300 - 400 Employee

• Rotational Technician Contracted through iFuse

  • Sep 2022 - Present

  • Received escalated tickets to support and maintain Microsoft, Apple, Mobile/Smart Devices, and peripherals within the organization’s desktop computing environment. • Installed, diagnosed, repaired, maintained and upgraded all PC/Mac hardware and software to ensure optimal workstation performance. • Provided advanced desktop and printer support to all end users. • Received escalated tickets to support and maintain Microsoft, Apple, Mobile/Smart Devices, and peripherals within the organization’s desktop computing environment. • Installed, diagnosed, repaired, maintained and upgraded all PC/Mac hardware and software to ensure optimal workstation performance. • Provided advanced desktop and printer support to all end users.



Geauga County Auditor's Office

• United States
• Financial Services
• 1 - 100 Employee

• Deputy Auditor and IT Technician

  • Nov 2021 - Apr 2022

  • Identified system hardware, network infrastructure and connectivity issues that prevented execution of user-initiated tasks. • Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution. • Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods. • Managed system-wide operating system and software deployments as well as related software upgrade problems. • Identified system hardware, network infrastructure and connectivity issues that prevented execution of user-initiated tasks. • Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution. • Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods. • Managed system-wide operating system and software deployments as well as related software upgrade problems.



Erie Insurance Group

• United States
• Insurance
• 700 & Above Employee

• Information Technology Help Desk Technician

  • Feb 2021 - Sep 2021

  • Assists end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems, and performing troubleshooting activities. • Responded to user operational issues with desktop computers, laptops, and mobile electronic devices to enable problem resolution. • Identified system hardware, network infrastructure, and connectivity issues that prevented the execution of user-initiated tasks. • Documented, tracked, and monitored the… Show more • Assists end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems, and performing troubleshooting activities. • Responded to user operational issues with desktop computers, laptops, and mobile electronic devices to enable problem resolution. • Identified system hardware, network infrastructure, and connectivity issues that prevented the execution of user-initiated tasks. • Documented, tracked, and monitored the problems using Service Now Became familiar with Active Directory, VPN programs, Citrix, and much other software used by Erie Insurance. Show less • Assists end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems, and performing troubleshooting activities. • Responded to user operational issues with desktop computers, laptops, and mobile electronic devices to enable problem resolution. • Identified system hardware, network infrastructure, and connectivity issues that prevented the execution of user-initiated tasks. • Documented, tracked, and monitored the… Show more • Assists end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems, and performing troubleshooting activities. • Responded to user operational issues with desktop computers, laptops, and mobile electronic devices to enable problem resolution. • Identified system hardware, network infrastructure, and connectivity issues that prevented the execution of user-initiated tasks. • Documented, tracked, and monitored the problems using Service Now Became familiar with Active Directory, VPN programs, Citrix, and much other software used by Erie Insurance. Show less



J Allen Enterprises

• Madison, Ohio, United States

• PYTHON DEVELOPER/SOFTWARE TEST ENGINEER

  • Jan 2018 - Feb 2021

  • Collected, defined and translated user requirements into project designs and implementation plans. • Reviewed code to validate structures, assess security and verify browser, device and operating system compatibility. • Worked independently to design, develop and test code. • Python developer implementing dynamic performance optimizations for complex web applications. • Collected, defined and translated user requirements into project designs and implementation plans. • Reviewed code to validate structures, assess security and verify browser, device and operating system compatibility. • Worked independently to design, develop and test code. • Python developer implementing dynamic performance optimizations for complex web applications.



GOTL Brewing Co.

• MANAGER, BARTENDER, SOUS CHEF, ASSISTANT BREWER

  • Dec 2015 - Apr 2017

  • Brewed 5 different types of beers in facility producing in excess of 100s of barrels per year. • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands. • Acted as head chef when required to maintain continuity of service and quality. • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands. • Brewed 5 different types of beers in facility producing in excess of 100s of barrels per year. • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands. • Acted as head chef when required to maintain continuity of service and quality. • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.



Red Eagle Distillery

• United States
• Beverage Manufacturing

• DISTILLER ASSISTANT, VINEYARD WORKER & Bartender

  • Mar 2014 - Nov 2015

  • Supported distillation and plant operations staff in delivering highest quality spirits to consumers. • Supervised processes and operations involved to deliver spirits from raw material to bottle. • Tasted spirits, conducted evaluations and recommended treatments and blending changes to improve quality. • Conducted distillery tours for guests to educate and inform on the processes of distilling spirits • Supported distillation and plant operations staff in delivering highest quality spirits to consumers. • Supervised processes and operations involved to deliver spirits from raw material to bottle. • Tasted spirits, conducted evaluations and recommended treatments and blending changes to improve quality. • Conducted distillery tours for guests to educate and inform on the processes of distilling spirits