Experience

AFSCME

• United States
• Political Organizations
• 700 & Above Employee

• Office Assistant II

  • Aug 2019 - Present



East West Lincoln

• Client Care Specialist

  • Jun 2017 - Aug 2019

  New Carrollton, Maryland



Lafayette Federal Credit Union

• United States
• Banking
• 1 - 100 Employee

• Member Services Associate

  • Jan 2017 - Jun 2017

  Washington D.C. Metro Area



Liberty Mutual Insurance

• United States
• Insurance
• 700 & Above Employee

• Customer Service Specialist

  • Aug 2001 - May 2016

  Rockville Maryland Under limited supervision, provides timely and accurate guidance and service to policy holders for a variety of Personal Lines products, plans and programs. May independently solve problems of moderate scope and complexity. Assumes responsibility for decisions, tasks and actions which could have a significant impact on other activities. Identifies and analyzes customer needs to ensure high customer satisfaction, growth and retention of business. Job responsibilities include but are not limited… Show more Under limited supervision, provides timely and accurate guidance and service to policy holders for a variety of Personal Lines products, plans and programs. May independently solve problems of moderate scope and complexity. Assumes responsibility for decisions, tasks and actions which could have a significant impact on other activities. Identifies and analyzes customer needs to ensure high customer satisfaction, growth and retention of business. Job responsibilities include but are not limited to Quotation/New Business Request - Gather critical risk information from prospect or policyholder to ensure a qualified risk. Evaluates risks utilizing underwriting rules and guidelines in order to bind coverage. Negotiate with underwriting for risks beyond binding authority. Advises prospects and policyholders on coverages, coverage limits and regulations. Develops quotes and submits applications based on acquired risk information and customer requirements. Secure expiration dates for additional lines of insurance. Quote, write and bind all Property & Casualty lines of insurance. Strong understanding of all Personal Market Departments and operations. Point-of-reference for technical/procedural information for Sales and Service personnel. Act as a liaison between company departments to resolve customer inquiries and complaints. Provide leadership by supporting and participating in department sponsored New Business and/or Retention Programs, contests and special projects. Coaches Service personnel on customer satisfaction skills and allocates and monitors daily workflow. Monitor WIP and office controls. Research and resolve backlogs. Provides performance management feedback and assists Service Manager with team building and conflict resolution. Responsible for satisfying ongoing continuing education (C.E.) requirements in order to maintain necessary P&C license. Ability to work in varying work environments serving various roles. Show less



Gannett | USA TODAY NETWORK

• United States
• Media Production
• 700 & Above Employee

• Telemarketing Sales Representative

  • Aug 2000 - Aug 2001

  Silver Spring, Maryland Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation. Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes. Explain products or services and prices, and answer questions from customers. Obtain customer information such as name, address, and payment… Show more Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation. Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes. Explain products or services and prices, and answer questions from customers. Obtain customer information such as name, address, and payment method, and enter orders into computers. Record names, addresses, purchases, and reactions of prospects contacted. Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations. Adjust sales scripts to better target the needs and interests of specific individuals. Answer telephone calls from potential customers who have been solicited through advertisements. Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts. Maintain records of contacts, accounts, and orders. Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations. Conduct client or market surveys in order to obtain information about potential customers. Promoted to the verification department after 6 months where I verified acceptance of Discover cards. Received an award for highest percentage of collected donations for The Special Olympics organization with a collected donation percentage of 98%. Show less



BGS TELEMARKETING LTD

• United Kingdom
• Consumer Services

• Hiring Manager

  • May 2000 - Aug 2001

  Silver Spring, Maryland Recruits, interviews and hires potential employees. Read over cover letters and resumes in order to hire potential candidates in order to meet the needs of the company Explained company policies, verified employment references and conducted training of new hires.



Pizza Hut

• United States
• Restaurants
• 700 & Above Employee

• Shift Manager

  • Jan 1996 - Aug 2000

  Glenmont, md The shift manager position is the first supervisory level job in the Pizza Hut career path. The Pizza Hut manager and shift manager function as a team. The duties of a Shift manager are scheduling employees, delegating weekly tasks, balance the books, resolving customer complaints, managing employee discipline, managing the store inventory and the ordering of supplies