Kyle Ludwick
Lead IT Systems Support at Farmer Brothers- Claim this Profile
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Topline Score
Bio
Credentials
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CompTIA Mobility+
CompTIANov, 2016- Nov, 2024 -
Networking Fundamentals Mta exam 98-366
MicrosoftDec, 2015- Nov, 2024
Experience
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Farmer Brothers
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Food and Beverage Services
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700 & Above Employee
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Lead IT Systems Support
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Nov 2019 - Present
Lead IT Systems Support Technical lead of Systems supports responsible for user support, administration, and inventory management of user facing systems and equipment. Effectively leads for support technicians and provides VIP support for all executive management. • Promoted to Lead Systems support and VIP support technician. • Responsible for personal support of all Senior management, Vice President, and C-level organization. • Directly manages 4 direct reports in daily work, support issues, and coordination efforts with Security and Senior Administrators. • Reports directly to the VP Infrastructure on all projects, initiatives, and support issues. • Responsible for the peripheral and systems inventory for the organization, including asset procurement, deployment, and retirement. • Responsible for after hours support and weekend support staffing. Experience with: Hardware: Cisco Networking, Meraki, Dell, Panasonic Tough Pads, Zebra Tablets & printers, iPhone, and Android Cell phones, VOIP phones, HP hardware, Xerox, Koerber Handheld, Productivity Suite: Office 365, Microsoft 365, Microsoft SharePoint, Teams, Power BI Operating Systems: Windows 7,8,10,11, Linux, Windows Server Operating Systems Cloud Services: Azure Other: OKTA, Paycom, LAN/WAN, Desktop Administration, TeamViewer Remote, JDE, Active Directory, Team Connect
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Southeastern Oklahoma State University
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United States
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Higher Education
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300 - 400 Employee
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Help Desk Specialist
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Aug 2017 - Apr 2019
• Provide technical troubleshooting, support and assistance for incoming issues related to computer systems, software, and hardware. • Maintain daily performance of computer systems including “hands-on” systems administration. • Performed physical hardware assistance as required. • Provide technical troubleshooting, support and assistance for incoming issues related to computer systems, software, and hardware. • Maintain daily performance of computer systems including “hands-on” systems administration. • Performed physical hardware assistance as required.
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Safeway
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Dallas/Fort Worth Area
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Supervisor
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Aug 2014 - Aug 2016
• Assisted customers in various support operations involving money orders, vehicle registrations and bill payments. • Manage the closing of the building after hours, requested by management to perform an oversight role including final check of work every night, to ensure quality has been achieved. • Process multiple software and database transactions via Tom Thumb’s technology Advertisement services that was provided to the customers as a service. • Assisted customers in various support operations involving money orders, vehicle registrations and bill payments. • Manage the closing of the building after hours, requested by management to perform an oversight role including final check of work every night, to ensure quality has been achieved. • Process multiple software and database transactions via Tom Thumb’s technology Advertisement services that was provided to the customers as a service.
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Victor Technologies International, Inc.
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Roanoke, Texas
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Distribution Associate
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Aug 2013 - Aug 2015
• Processed orders utilizing R/F scanners and inventory control software to process thousands of inventory lines for fast passed distribution center. • Performed general technical support for IT department on R/F system scanners and printers. • Maintained timely shipment with UPS and other processors to ensure delivery commitments were achieved. • Maintained executive dashboard tracking performance of hourly, daily and weekly productivity. • Processed orders utilizing R/F scanners and inventory control software to process thousands of inventory lines for fast passed distribution center. • Performed general technical support for IT department on R/F system scanners and printers. • Maintained timely shipment with UPS and other processors to ensure delivery commitments were achieved. • Maintained executive dashboard tracking performance of hourly, daily and weekly productivity.
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Education
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Southeastern Oklahoma State University
Bachelor's degree, Computer and Information Sciences and Support Services -
MyComputerCareer
Information Technology and Services