Kyle Ludwick

Lead IT Systems Support at Farmer Brothers
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Contact Information
us****@****om
(386) 825-5501
Location
US

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Bio

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Credentials

  • CompTIA Mobility+
    CompTIA
    Nov, 2016
    - Nov, 2024
  • Networking Fundamentals Mta exam 98-366
    Microsoft
    Dec, 2015
    - Nov, 2024

Experience

    • Food and Beverage Services
    • 700 & Above Employee
    • Lead IT Systems Support
      • Nov 2019 - Present

      Lead IT Systems Support Technical lead of Systems supports responsible for user support, administration, and inventory management of user facing systems and equipment. Effectively leads for support technicians and provides VIP support for all executive management. • Promoted to Lead Systems support and VIP support technician. • Responsible for personal support of all Senior management, Vice President, and C-level organization. • Directly manages 4 direct reports in daily work, support issues, and coordination efforts with Security and Senior Administrators. • Reports directly to the VP Infrastructure on all projects, initiatives, and support issues. • Responsible for the peripheral and systems inventory for the organization, including asset procurement, deployment, and retirement. • Responsible for after hours support and weekend support staffing. Experience with: Hardware: Cisco Networking, Meraki, Dell, Panasonic Tough Pads, Zebra Tablets & printers, iPhone, and Android Cell phones, VOIP phones, HP hardware, Xerox, Koerber Handheld, Productivity Suite: Office 365, Microsoft 365, Microsoft SharePoint, Teams, Power BI Operating Systems: Windows 7,8,10,11, Linux, Windows Server Operating Systems Cloud Services: Azure Other: OKTA, Paycom, LAN/WAN, Desktop Administration, TeamViewer Remote, JDE, Active Directory, Team Connect

    • United States
    • Higher Education
    • 300 - 400 Employee
    • Help Desk Specialist
      • Aug 2017 - Apr 2019

      • Provide technical troubleshooting, support and assistance for incoming issues related to computer systems, software, and hardware. • Maintain daily performance of computer systems including “hands-on” systems administration. • Performed physical hardware assistance as required. • Provide technical troubleshooting, support and assistance for incoming issues related to computer systems, software, and hardware. • Maintain daily performance of computer systems including “hands-on” systems administration. • Performed physical hardware assistance as required.

  • Safeway
    • Dallas/Fort Worth Area
    • Supervisor
      • Aug 2014 - Aug 2016

      • Assisted customers in various support operations involving money orders, vehicle registrations and bill payments. • Manage the closing of the building after hours, requested by management to perform an oversight role including final check of work every night, to ensure quality has been achieved. • Process multiple software and database transactions via Tom Thumb’s technology Advertisement services that was provided to the customers as a service. • Assisted customers in various support operations involving money orders, vehicle registrations and bill payments. • Manage the closing of the building after hours, requested by management to perform an oversight role including final check of work every night, to ensure quality has been achieved. • Process multiple software and database transactions via Tom Thumb’s technology Advertisement services that was provided to the customers as a service.

    • Distribution Associate
      • Aug 2013 - Aug 2015

      • Processed orders utilizing R/F scanners and inventory control software to process thousands of inventory lines for fast passed distribution center. • Performed general technical support for IT department on R/F system scanners and printers. • Maintained timely shipment with UPS and other processors to ensure delivery commitments were achieved. • Maintained executive dashboard tracking performance of hourly, daily and weekly productivity. • Processed orders utilizing R/F scanners and inventory control software to process thousands of inventory lines for fast passed distribution center. • Performed general technical support for IT department on R/F system scanners and printers. • Maintained timely shipment with UPS and other processors to ensure delivery commitments were achieved. • Maintained executive dashboard tracking performance of hourly, daily and weekly productivity.

Education

  • Southeastern Oklahoma State University
    Bachelor's degree, Computer and Information Sciences and Support Services
    2016 - 2019
  • MyComputerCareer
    Information Technology and Services
    2015 - 2016

Community

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