Deputy Executive Director | Digital and Customer Experience Divison

• Nov 2022 - Present

Triglav Group is the leading insurance-financial group in Slovenia and in the Adria region and one of the leading groups in South-East Europe. The Group operates in seven markets and in six countries. Zavarovalnica Triglav d.d. is the controlling company of the Triglav Group. As at 30 June 2022, the Triglav Group comprised 45 companies; in addition to the parent company, 29 subsidiaries, 6 associates and 9 joint ventures. With more than 120 years of tradition, it is the largest and the oldest Slovenian insurer.

Investments, Head of M & A

• Jan 2021 - Nov 2022

Cosylab is the world’s leading provider of control systems for the planet’s most complex machines; nuclear accelerators, optical and radio telescopes, fusion reactors, cancer therapy systems and much more. Cosylab is the world’s leading provider of control systems for the planet’s most complex machines; nuclear accelerators, optical and radio telescopes, fusion reactors, cancer therapy systems and much more.

Consulting Project Leader

• Sep 2017 - Nov 2020

Duties:▪ Consulting in the business areas of telecommunications, energy, construction, public administration and services ▪ Management of consulting projects at board/management level for the development of new operating models, IT integrations, design of strategic and operational guidelines, process optimizationKey accomplishments:▪ Successfully completed projects, regular achievement target revenue per consultant and high customer satisfaction, thus gaining recurring consulting projects.

Management Consultant

• Sep 2016 - Sep 2017

Head of Strategic Projects

• Jan 2014 - Aug 2016

Duties:▪ Preparation of operational and process models and strategies of corporate governance, as well as economics for 5 subsidiaries in the region of former Yugoslavia. ▪ Participation in the project of internationalization of the Moneta (mobile payment) service ▪ Interim CEOKey achievements:▪ Oversight the model for management of 5 subsidiaries, legal and operational establishment of two new subsidiaries in Macedonia and Serbia▪ Managed (interim CEO) the ONE subsidiary during the merger with the competitor VIP (A1)

Interim Chief Executive Officer, ONE, Skopje, Macedonia

• Dec 2014 - May 2015

Duties:▪ Managed the company during the acquisition/merger of two mobile operators (ONE and VIP (A1)) according to clearly defined goals and schedule▪ Preparation, implementation, and execution of operational optimisation models and strategies ("quick-wins") with the main objective of improving the company's business results and executing its plans, respecting the company's strategy▪ Negotiations and communication with various internal and external stakeholders Key achievements:▪ Increased EBITDA and revenues, stabilized cash flow, new products on the market, successfully achieved the company's required acquisition business goals to proceed with acquisition/merger

Interim Chief Executive Officer at PRIMO, Tirana, Albania,

• Aug 2012 - Dec 2013

Duties:▪ Preparation, implementation, and execution of financial and operational restructuring of the subsidiary to stop the negative operational trends▪ Organized and optimized internal operations and processes, improving the employee motivation as one of the key elements for a successful restructuring▪ Prepared the company for acquisition/sale and thereby exit from the market, actively dealing with potential buyers and other key stakeholdersKey achievements:▪ Oversaw successful financial restructuring of the company; stabilisation of cash flow, coordination, and execution of payment of liabilities increase of revenues (+30%), achieving a positive EBITDA▪ Boosted sales and modernised the sales concept, oversaw activities to improve the brand image and recognition, resulting in an increased total number of active B2C users (+70%), and retaining the B2B revenues despite heavy market pressures▪ Closed the sale with legal and formal withdrawal of Telekom Slovenije Group from the Albanian market

Strategist for Corporate / Group Governance

• Oct 2011 - Oct 2012

Duties:▪ Participated in establishing legal, substantial, and organisational frameworks for the introduction of corporate governance in the Telekom Slovenije Group ▪ Mediation of the strategies of different business areas to unify (minimum standards) and optimise the business decisions and process between parent and subsidiaries companies Key achievements:▪ Set strategic and operational standards, guidelines for consistent management of all subsidiaries in the TS Group and align different business areas between parent and subsidiaries companies▪ Oversaw implementation of a corporate governance standard, system for all 8 subsidiaries in the Telekom Slovenia Group

Process and Program Management Director at ONE, Interim CEO at One to One, Skopje Macedonia

• Jun 2009 - Oct 2011

Duties:▪ Program (project) office ▪ Managed the merging of 3 subsidiaries (internet provider, distribution network, mobile operator) into a single subsidiary, and formally managing (interim CEO) a subsidiary during the process of operative and formal acquisition▪ Led the change management processes for all business processes (Sales, IT, HR, Logistics) in line with the optimisation and unification goals, serving as the foundation for replacing the whole IT infrastructure (OSS, BSS) in 15 months after the merger of all companiesKey achievements:▪ Successful merger of subsidiaries companies in one operational and legal entity ▪ Implemented and established the project & process office, oversaw implementation of project standard, introduced process-oriented culture, successful ISO 9001 certification

Head of Customer relationship office

• 2007 - Jun 2009

Duties:▪ Managed 9 regional departments; 160+ full-time employees responsible for customer relationship management, complaints, billing, technical field-crew preparation of workKey achievements:▪ Oversaw organisational restructuring; consolidation of departments (from 9 to 5), closure of some regional locations, and introduction of a process-oriented organisation. ▪ The restructuring resulted in faster processes and served as the foundation for further optimisations and downsizing (–20% FTE) for the same volume of work

Head of Customer Relationships Office @ SiOL, subsidiary of the Telekom Slovenia Group

• 2000 - 2007

SiOL was one of the first Slovenian Internet Service Providers (ISP), a spin-off company of the Telekom Slovenia Group. The Customer Relationship Office was responsible for all contacts and relationship management with customers. The office included a call centre team, a back office team and a complaints team.Key achievements:- Building a highly flexible department and dedicated team that was able to successfully adapt to client needs and new services despite the rapid growth of the new client database.- Built a call centre from an initial 10 agents to over 120 agents handling over 1,000,000 calls annually. - The first call centre in Slovenia that set up various omnichannel channels and became a fully functional contact centre.- The back office successfully supported rapid growth and achieved 75% market share within 3 years and later 70% market share in xdsl/ftte/voip/iptv services within 4 years.- Unique culture, very low staff turnover, high internal satisfaction.- Successful integration of the customer office into Telekom Slovenia's system when the company was reintegrated into TS groupe.