Experience

Kodansha USA, Inc.

• United States
• Book and Periodical Publishing
• 1 - 100 Employee

• Digital Sales & Data Associate

  • Jun 2023 - Present



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Apple Books Merchandise Manager

  • Feb 2022 - Jun 2023

  Programming, and merchandise planning for the audiobooks and books storefront QAing store features Analyzing sales data for title, publisher and promotional success Project-managing the development of features and promotions Managing publisher partner relationships Coordinating with cross-functional teams in order to meet project deadlines and goals Programming, and merchandise planning for the audiobooks and books storefront QAing store features Analyzing sales data for title, publisher and promotional success Project-managing the development of features and promotions Managing publisher partner relationships Coordinating with cross-functional teams in order to meet project deadlines and goals



Winmax Systems Contractor at Apple

• Content Distribution Manager I

  • May 2021 - Feb 2022

  • Assisting the Audiobooks Merchandiser in programming the audiobooks storefront • QAing store features • Pulling reports on title and feature performance • Project-managing the development of features • Assisting in the selection of titles for feature inclusion • Liaising with audiobooks publishers • Liaising with cross-functional teams within Apple such as Marketing, email, operations and other teams • Assisting the Audiobooks Merchandiser in programming the audiobooks storefront • QAing store features • Pulling reports on title and feature performance • Project-managing the development of features • Assisting in the selection of titles for feature inclusion • Liaising with audiobooks publishers • Liaising with cross-functional teams within Apple such as Marketing, email, operations and other teams



Ardent Goods

• San Francisco Bay Area

• Content Manager

  • Jan 2019 - May 2021

  -Plan and execute strategy that drives high engagement using keywords in product title and product description. -Provide content and specs for product articles on Amazon. -Write original and compelling product copy. -Collect, monitor and analyze social and website metrics, and make improvements accordingly based on searches, likes, and any other product activity. -Plan and execute strategy that drives high engagement using keywords in product title and product description. -Provide content and specs for product articles on Amazon. -Write original and compelling product copy. -Collect, monitor and analyze social and website metrics, and make improvements accordingly based on searches, likes, and any other product activity.



Dolls Kill

• United States
• Retail
• 100 - 200 Employee

• Product Information Specialist

  • Sep 2019 - Aug 2020

  -Manage status and schedules of editorial drops and in-house brand releases. -Communicate and expedite tasks coordinated with Buying, Sample, Creative and Warehouse teams in order to ensure product quality and readiness. -Create original and compelling product and mailer copy. -Lead SEO-driven projects and practices. -Publish on-site articles and products. -Manage status and schedules of editorial drops and in-house brand releases. -Communicate and expedite tasks coordinated with Buying, Sample, Creative and Warehouse teams in order to ensure product quality and readiness. -Create original and compelling product and mailer copy. -Lead SEO-driven projects and practices. -Publish on-site articles and products.



Dwell

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Digital Content Editorial Support

  • Oct 2018 - Jul 2019

  -Contribute original and intriguing content to drive revenue and traffic. -Assist in managing and maintaining editorial schedules. -Stay updated on industry trends and events. -Research SEO key terms in order to write keyword-driven content as well as embed effective alt text and meta titles. -Act as a contact point with industry connections and freelance staff for operational tasks. -Provide support for editorial, sales and marketing tasks. -Organize and contextualize massive collections of archival content. Show less



Bank of America

• United States
• Banking
• 700 & Above Employee

• Customer Service Representative

  • Feb 2016 - Sep 2018

  -Consecutively contributed to the growth of sales and net promoter scores for six quarters as a top performer. -Mastered internal systems and Bank of America core product portfolio in order to effectively advise and provide customers with financial solutions. -Recruited by management to lead and supervise new hires and all part time tellers within six months of hiring. -Consecutively contributed to the growth of sales and net promoter scores for six quarters as a top performer. -Mastered internal systems and Bank of America core product portfolio in order to effectively advise and provide customers with financial solutions. -Recruited by management to lead and supervise new hires and all part time tellers within six months of hiring.



Line2

• United States
• Telecommunications
• 1 - 100 Employee

• Customer Service and Operations Intern

  • Jun 2012 - Aug 2012

  -Managed and published original articles updating the Customer Support Forum. -Utilize ZenDesk tools to create an effective and efficient customer experience. -Managed and published original articles updating the Customer Support Forum. -Utilize ZenDesk tools to create an effective and efficient customer experience.