Experience

Thermal Instrument Company

• United States
• Business Supplies & Equipment
• 1 - 100 Employee

• Sales Business Development Manager

  • Jan 2015 - Present

  Manage sales partner performance and implement strategies to drive performance and salesDevelop new sales channels domestically and internationally.Promote TI brand through the use of advertisements and website.Develop and Oversee Quality Management System and Product Certifications

• Business Development

  • Mar 2013 - Present

  Manufacturer of Thermal Flow Meters used for measuring gas and liquid flow rates and temperatures in industrial settings.• Improved customer interface by launching new website• Coordinated Marketing efforts including email blasts, trade shows, and sales representative development• Implemented new operational reports to improve procurement processes • Performed Calibration, Quality Control, Packaging, and Shipping of flow meters



CemcoLIFT Elevator Systems

• United States
• Retail Office Equipment
• 1 - 100 Employee

• Manager - Manufacturing & Shipping & Receiving

  • Jun 2009 - Dec 2012

  Promoted to oversee manufacturing of residential elevators with 10 direct reports. Updated and implemented standard operating procedures, scheduled production and associates, organized work areas (5S), and performed relentless root cause for continuous improvement and cost reductions.•Increased productivity by 12% by training staff on ERP system, updating work orders and bill of materials for accuracy, and improving work areas.•Decreased customer complaints by 15% by improving and standardizing finished goods packaging.•Reduced expenses by $7500 on annual budget by improving processes and eliminating unnecessary inventory.•Achieved inventory accuracy consistently above 90% which led to exemption from mid-year physical inventory.•Eliminated lost time injuries and improved safety by amending, creating and communicating new job hazard analysis reports to manufacturing team.•Developed management reports to track and record paint and spray booth usage for EH&S and PA DEP compliance. Show less

• SUPERVISOR - Shipping & Receiving

  • Jul 2007 - Jun 2009

  Scheduled and managed all shipments, receipts, and 3rd party warehouse activities utilizing ERP System. Implemented standard operating procedures, performed cross training of associates, and scheduled delivery of finished goods to customer.•Improved on-time delivery to customer from 46% to 95% by introducing standard work procedures and cross training associates.•Reduced expenses by eliminating 25,000 sq. ft. of space using 5S organizational tools.•Saved $50K in annual discounts by implementing standardized work for receiving process.•Developed and nurtured relationship between Sheet Metal Union 19 and Company Management resulting in 0 grievances filed over a 3-year period. Show less



RR Donnelley

• United States
• Advertising Services
• 700 & Above Employee

• CUSTOMER SERVICE MANAGER

  • Jan 2005 - Jul 2007

  Developed a customer service department comprised of 25 direct reports that managed healthcare, financial, and insurance clients’ print, fulfillment, and distribution activities. Traveled to customer locations to perform quarterly business reviews and sales development. Initiated and managed U.S. Postal accounts for client base. •Developed quarterly business review template to communicate Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to clients. •Established Internal Business Review Committee to review new business opportunities with operations, sales, and 3PLs to ensure successful launch of project. •Increased revenue by partnering with sales and operations to expand business offerings to customer base by selling new capabilities and technology Show less



RR Donnelley Moore

• Printing Services
• 100 - 200 Employee

• OPERATIONS MANAGER

  • Jun 1995 - Dec 2004

  Managed daily operations of distribution center serving Northeastern U.S. customer base with a staff of 80. Responsible for all shipping, receiving, inventory control, purchasing, accounts payable, budget development, payroll, employee training, and safety. Distribution center operated 24 hours a day, shipped 20,000+ orders per week, 200,000 sq. ft. Managed remote 3rd party warehouse operations. •Delivered 98% on-time shipping to customers by implementing multi-zone pick / pack area using RFID (Radio Frequency Identification), and Barcode technology. •Increased order volume 350% after successful expansion and relocation of facility. •Extended order fulfillment time by 15% by using zip code sortation allowing carriers later pick up times. •Reduced expenses by 15% by negotiating contracts with suppliers / vendors year over year. •Improved inventory accuracy to 99% through enhancement of cycle counting program. •Led facility to ISO 9001 certification improving quality and establishing standard operating procedures. •Provided training on all standard operating procedures for all associates at new distribution center in Ontario, CA. Show less