Spanish Interpreter

• Nov 2022 - Present

Spanish Interpreter

• Nov 2022 - Present

Tier I Tech Support

• Jul 2022 - Present

Uber Eats Driver

• Mar 2021 - Present

Delivery Driver Delivery Driver

Virtual Assistant

• May 2020 - Apr 2021

Contact Center Operations

• Oct 2019 - Apr 2020

Responsible for assisting customers with issues and inquiries they may have about their health insurance plans, applications and or claims not paid. Also responsible for receiving and addressing member inquiries, resolution of customer complaints, client education, retention of membership and dis-enrollments. • Interacting by phone with providers and members to provide information in response to inquiries, concerns, and questions about insurance coverage and products Healthfirst offers. • Transferring calls from members and providers to the appropriate department. • Following-up on inquiries and complaints that have not been resolved. • Perform research on billing inquires and claims to provide payments and refunds. • Acts as a liaison between various departments to address concerns. • Follow-up on customer inquiries not immediately resolved. • Research member/provider billing and claims issues. • Research payment and refund issues. • Handle and resolve customer's complaints. • Sort incoming faxes, correspondence, fax transportation forms, etc.)

Customer Service Sales Support

• Mar 2016 - Dec 2017

Corporate Travel Agent / Bilingual Customer Service and Sales. (Spanish-English) Home office / Remote Work: Map out travel arrangements, book flights, arrange transportation to and from the airport, book hotel rooms, help companies keep their employees' visas and work permits up to date for the locations they need to travel. Create itineraries/schedules, trip summaries and administrative documents (Administrative/Personal assistant). Organization of corporate events, group dinners, conferences, business meetings, rent of space/private rooms, rent of audiovisual equipment. Everything the client needed to have a pleasant and successful trip and event.

Spanish Interpreter

• Aug 2015 - Dec 2016

Bilingual Interpreter (Spanish-English) Remote/Home office-based job: Over the phone interpreter services, responsible for translating verbal interactions between two parties in real time. Convey a cultural and professional tone during these interactions, taking careful note of and communicating implied meanings that may not translate directly. Spanish to English/English to Spanish in different fields (Ex: Medical, legal, banking, mortgage, emergency services, utility services. Bilingual Interpreter (Spanish-English) Remote/Home office-based job: Over the phone interpreter services, responsible for translating verbal interactions between two parties in real time. Convey a cultural and professional tone during these interactions, taking careful note of and communicating implied meanings that may not translate directly. Spanish to English/English to Spanish in different fields (Ex: Medical, legal, banking, mortgage, emergency services, utility services.