Experience

Boys & Girls Club of Greater Holland

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Grants & Special Events Manager

  • Jun 2023 - Present



Reach Out and Read Michigan

• United States
• Non-profit Organization Management

• • Jan 2022 - Mar 2023

  As Reach Out and Read Michigan’s Affiliate & Development Director, I created the strategy for & led the continued development of our expanding program in Michigan. I focused both on strengthening the internal operations and on sharing stories of impact and opportunity across Michigan’s communities. I supervised a team, oversaw program quality across sites, and raised the funds needed to sustain and grow the impact. Keys to my success included my knowledge of communities and my ability to open doors to opportunities for funding and partnership. Reach Out and Read’s national development team supported my efforts to access new sources of philanthropy and mobilize the community in support of children and families. As a results-oriented, experienced, and entrepreneurial professional, I was the face of Reach Out and Read Michigan across the state, with a targeted primary focus on ensuring that the model was implemented with impact on the families and children we served, and on fundraising for sustainability and program growth. I was part of a vibrant team of professionals serving communities across the state. I worked to dismantle the structural inequities that disproportionately impact children and families with traditionally marginalized identities. Show less

• • Jan 2021 - Jan 2022

  In this role as a results-oriented, experienced, entrepreneurial professional, I was responsiblefor program strategy, implementation, data and analysis. I continuously developed, implemented, and improved processes and systems that assured that programs across the region had the support they needed to operate high-quality programs with strong fidelity to the Reach Out and Read model. I managed the technical assistance and supportive services provided to Reach Out and Read programs across West Michigan, and supervised program staff with a targeted primary focus on ensuring that the Reach Out and Read intervention was implemented with impact on the families and children we served. I worked closely with the Medical Director to develop strategy, set goals, and evaluate progress and efficacy; and developed staffing models and recruited staff as needed over time. I was a member of the Leadership Team and helped shape program support and growth strategies. Show less

• • Apr 2020 - Jan 2021

  As the Program Specialist, I ensured that high-quality Reach Out and Read programs were delivered to children and families in two West Michigan counties, with strong fidelity to the Reach Out and Read model by establishing collaborative relationships with medical providers and staff at program sites, and provided professional development and technical assistance. I had frequent contact with my assigned programs through virtual visits. I aided in data collection and reporting, promoted the brand image and awareness through social media, and assured programs’ completion of twice-yearly progress reports. Show less



Haworth

• United States
• Furniture
• 700 & Above Employee

• Client Experience Consultant

  • Aug 2016 - Apr 2020

  In this role, I developed a broad understanding of Haworth’s capabilities and strategy, coupled with market dynamics, to leverage with guests while they considered their physical and digital spaces. I coached salespeople to understand clients’ objectives to deliver a world-class experience at Haworth’s global headquarters. This required me to conduct listening sessions with executive hosts and field sales members to effectively understand the customers’ goals. I served as host and inside sales for the duration of the client visit. As a CX team member, I toured guests from around the world through Haworth’s global headquarters and accurately articulated Haworth’s heritage, culture, values and research to give credibility to the term “living lab”. My role was to prepare members of the client engagement community for meaningful and relevant discussions by providing background information and moment-of recap of the content covered during the visit. Surveyed the client, dealer, influencer, sales person and client engagement community members to evaluate the client visit effectiveness; after survey, I analyzed and reported on all client visits and events at One Haworth Center. I planned and hosted quarterly events that provided communication about upcoming visits and changes at headquarters while building morale. Developed digital sales tools with workplace strategists using Bluescape technology to provide a visual markerboard of the clients’ experience at One Haworth Center. To support the role best, I researched dining, event and off-site excursion trends to continually evolve and enhance visits. On the team, I defined and documented all processes involved in supporting, planning, and hosting a visit to ensure that each experience maintained a service that is world-class. Show less



Lynx Network Group (Acquired by Everstream Solutions)

• United States
• Telecommunications

• Account Executive & Channel Manager

  • Feb 2014 - Jan 2017

  As an Account Executive & Channel Manager, I was responsible for actively and successfully marketing fiber optic services to strategic enterprise accounts in Michigan and the Great Lakes region. Activities included actively generating new prospects, qualifying leads, presenting proposals, negotiating terms and conditions, and executing contracts. I was responsible for maintaining a sales funnel and prospect list to accurately and effectively identify opportunities which were used to track progress of the sales cycle. I collaborated with team members to identify challenges and create solutions to suit the needs of customers and close sales. As a Channel Manager, I was responsible for managing the Agents we had brought on under the Agent Agreement, and pushing them to meet their sales goals. I collaborated with team members to launch quarterly and month promotions to incent the Agents to sell our product over that of a competitor. A large portion of my role was to build relationships with those Agents by understanding the needs of their clients and providing a competitive advantage for them to leverage. This was accomplished through training the Agents, helping them understand how to leverage our product over that of a competitor and going on sales calls with them. By doing these things, I was able to prove that I was a trusted advisor and partner. Show less



Brian Gavin Diamonds

• Diamond Consultant

  • Jul 2013 - Jan 2014

  Handle incoming and outgoing sales calls. Qualify leads for best business opportunities. Educate and guide clients to specific products that meet their personal needs. Address client questions of products, procedures, terms, and policies. Maintain client records and confidential information. Arrange shipment and delivery of high end products. Maintain daily calendar of clients and tasks related to sales process. Participate in chat channels to build client relations. Responsible for maintaining profit margins and meeting sales quota. Collaborate with sales team and team leaders to optimize sales effectiveness and profitability. Identify and develop sales opportunities through prospecting. Develop customer relations to increase repeat and referral business to maximize company growth with minimal expenses. Create and study reports/trends to maximize sales and activities to continue growing the company. Responsible for providing and maintaining excellent customer and vendor relations (verbally/written). Apply extensive sales techniques gathered through experience and reading material to evolve in an ever changing sales atmosphere. Show less



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Retail Sales Consultant

  • Jul 2012 - Jul 2013

  Developed and attained customer experience and sales objectives for store. Sold all products and services offered by the Company. Met all sales objectives. Handled all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders. Maintained strong knowledge of all products, accessories, pricing plans, promotions and service features. Maintained knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs. Handled service inquiries from customers. Provided efficient, courteous customer service and assisted in all aspects of product offerings and services. Ensured an extraordinary customer experience. Show less



CarMax

• United States
• Retail
• 700 & Above Employee

• Sales Consultant

  • Jul 2011 - Jul 2012

  Presented the product to the customer while overcoming objections in the sales process. Talked to customer and made recommendation to take the next step in the process. Collected information to run credit application and present the terms of the loan to the customer as well as any other financing options that may be available. Presented options for extended service plans, additional insurance for peace of mind, and delivered vehicle to customer after they signed appropriate loan documents. Completed follow up in the form of phone calls, emails, and hand written thank you cards. Show less



Riddle's Jewelry

• United States
• Luxury Goods & Jewelry
• 100 - 200 Employee

• Floor Manager

  • Jul 2009 - Jul 2011

  Promoted from sales position within four months of employment. Responsible for employee scheduling, maintaining the repair department's schedule for both the master and apprentice goldsmith, and produced marketing ideas for driving traffic into the building outside of television and the newspaper. Had a key to the store so that I would be acting opening or closing manager and code to the safe so employees could complete morning set up and jewelry counts. Was a member of the Chamber of Commerce to encourage a new client base. Trained new sales staff while continuing the education of the current staff. Had access to wholesale market for diamonds and gemstones. Counted down and balanced the till at night. Completed four hours of training on the watch bench and was trained in the art of rhodium plating, polishing and masking and plating. Completed DCA's Diamond Course and ended with a 96%. Increased my personal sales by 14% from year-to-year and the store's sales by 8% using an aggressive form of training and re-designing the sales floor to maximize the flow of traffic through new product lines. Helped to drive overall gross profit by ordering items from outside vendors that would have a low cost and be able to hold a higher mark up. Show less



ReMax of Great Falls

• Great Falls, Montana Area

• Administrative Assistant

  • Apr 2007 - Jul 2009

  Did profit and loss statements for a real estate business working for roughly fifteen realtors. Had access to Flex-MLS to upload new listings. Took care of advertising in the local newspaper as well as the monthly Home Guide. Worked for five different brokers and handled their Re/Max accounting for tax purposes and national levels of Realtor rankings. Answered the phones and directed calls where necessary. Managed the offices’ website. Did profit and loss statements for a real estate business working for roughly fifteen realtors. Had access to Flex-MLS to upload new listings. Took care of advertising in the local newspaper as well as the monthly Home Guide. Worked for five different brokers and handled their Re/Max accounting for tax purposes and national levels of Realtor rankings. Answered the phones and directed calls where necessary. Managed the offices’ website.