Damjan C.
Community Volunteer at Orange Sky Australia- Claim this Profile
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Bio
Credentials
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Power BI Essential Training
LinkedInOct, 2023- Nov, 2024 -
The Future of Work: The Necessary Skills of Your Future Workforce
LinkedInMar, 2023- Nov, 2024 -
Becoming an Impactful and Influential Leader
LinkedInDec, 2022- Nov, 2024 -
The 3-Minute Rule: Say Less to Get More
LinkedInDec, 2022- Nov, 2024 -
Adapting Leadership to Behavioral Styles
LinkedInNov, 2022- Nov, 2024 -
Critical Thinking and Problem Solving
LinkedInNov, 2022- Nov, 2024 -
Prepare Data for Exploration
CourseraJul, 2021- Nov, 2024 -
Process Data from Dirty to Clean
CourseraJul, 2021- Nov, 2024 -
Ask Questions to Make Data-Driven Decisions
CourseraJun, 2021- Nov, 2024 -
Foundations: Data, Data, Everywhere
CourseraApr, 2021- Nov, 2024
Experience
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Orange Sky Australia
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Australia
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Non-profit Organizations
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1 - 100 Employee
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Community Volunteer
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Oct 2023 - Present
Supporting Orange Sky's platform to create a safe, positive and supportive environment for people who are too often ignored or who feel disconnected from the community through empathetic listening and great conversations Supporting Orange Sky's platform to create a safe, positive and supportive environment for people who are too often ignored or who feel disconnected from the community through empathetic listening and great conversations
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AIA Australia
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Australia
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Insurance
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700 & Above Employee
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Claims Team Manager
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Jul 2017 - Present
As a Team Manager at AIA Australia, I lead a team of approximately 20 assessors, overseeing the management and successful resolution of 2200+ active claims. My role involves end-to-end responsibility, from claim lodgement to finalisation, covering a wide spectrum from "pay and close" cases to complex, long-term claims spanning over five years. I serve as a Subject Matter Expert (SME) in claims function and process, driving workforce planning and design initiatives for optimal efficiency. In addition, I facilitate business improvement through remediations, cross-department projects, and stakeholder meetings, fostering a culture of continuous improvement. I excel in process analysis and enhancement, strategic allocation of claims, and the implementation of workflow solutions, consistently exceeding SLAs and achieving enhanced efficiencies. Furthermore, I play a pivotal role as a Change Management SME, identifying and introducing cross-departmental efficiencies and alignment measures for overall team success. Show less
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Change Analyst
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Jan 2021 - Jan 2022
During my secondment as a Change Analyst, I gained valuable expertise in change management, training, and communication. My role involved developing end-user training materials, including Standard Operating Procedures, process/skills guides, and FAQ documents. I was responsible for drafting internal and external communications to all stakeholders and conducting timely reviews of change requests in alignment with PM/BA/Project Sponsor requirements. I successfully led the rollout of eight remediation projects, utilising various change methodologies, including ADKAR, and contributed to the continuous development of change tools. Show less
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AIA
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Hong Kong
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Insurance
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700 & Above Employee
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Claims Assessor
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Oct 2015 - Jul 2017
In this role, I effectively managed 110-125 Income Protection claims within the Group Insurance domain, with a primary goal of supporting individuals in their journey back to health and work. My responsibilities included comprehensive case management, efficient time management, and an in-depth understanding of medical conditions, both physical and psychological, and their treatment and prognosis outcomes. I excelled in communication, engagement, and negotiation skills, leading to exceeding KPIs consistently. Additionally, I created and implemented key assessment criteria that contributed to the enhancement of the AIA claims operating philosophy, ultimately facilitating the successful return to work of more than 30 individuals in a single month. Show less
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Zurich Insurance
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Switzerland
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Insurance
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700 & Above Employee
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Claims Advisor - CTP
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Jun 2014 - Oct 2015
During my tenure at Zurich, I managed a portfolio of 100 claims, ensuring end-to-end resolution through informal negotiation or mediation. My performance was recognised for consistently achieving high resolution and settlement rates, handling a minimum of 10 claims monthly. I aligned my work with the organisational strategy, effectively negotiating to prevent matters from proceeding to court. During my tenure at Zurich, I managed a portfolio of 100 claims, ensuring end-to-end resolution through informal negotiation or mediation. My performance was recognised for consistently achieving high resolution and settlement rates, handling a minimum of 10 claims monthly. I aligned my work with the organisational strategy, effectively negotiating to prevent matters from proceeding to court.
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Mobendo
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Software Development
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1 - 100 Employee
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International Business Development Manager
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Jan 2014 - Mar 2014
As the International Business Development Manager at Mobendo, I identified customer pain points and inefficiencies, collaborating with Product and IT department heads to strategize customer-focused solutions. My role encompassed end-to-end project delivery, internal and external budget management, and vendor relationship management. I contributed to the generation of new business in the USA market by conducting research and gap analysis, identifying viable solutions for implementation. Furthermore, I actively engaged with customers, designers, and developers to continually enhance the customer/user experience and interface. I was responsible for managing accounts for 30 clients, ensuring their satisfaction and success. Show less
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NOVAMINA CENTAR INOVATIVNIH TEHNOLOGIJA
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Croatia
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Industrial Machinery Manufacturing
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1 - 100 Employee
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Project manager and research assistant
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Feb 2013 - Dec 2013
At Novamina, I served as a Project Manager and Research Assistant, focusing on multidisciplinary fields with an emphasis on innovative and environmentally friendly technologies. My role included conducting research on potential projects, partners, competitors, and their feasibility. I ensured the accuracy and successful submission of documents for the European Commission's Horizon 2020 innovation funding program. I managed projects involving 15 local and international partners, fostering cross-border and cross-departmental communication for improved collaboration and project success. Show less
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Workers Compensation Commission NSW
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Legislative Offices
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1 - 100 Employee
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Dispute Officer
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Aug 2010 - Feb 2013
Responsible for the timely management of disputed workers compensation claims and project management. Responsible for the timely management of disputed workers compensation claims and project management.
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Suncorp Group
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Australia
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Financial Services
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700 & Above Employee
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Assessor, Technical Officer/Manager
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Nov 2005 - Feb 2009
Assessor for commerrical insurance products across AMP, GIO and SUNCORP insurance policies, including but not limited to business insurance, professional indemnity, farmers insurance, ISR, boat insurance and marine cargo. Provided technical advice to all parties involved within the insurance process across AMP, GIO and SUNCORP lines. Provided coaching and training on systems and policy updates Management of the GIO Commercial Insurance team Delegated authority of AUD $5 million. Assessor for commerrical insurance products across AMP, GIO and SUNCORP insurance policies, including but not limited to business insurance, professional indemnity, farmers insurance, ISR, boat insurance and marine cargo. Provided technical advice to all parties involved within the insurance process across AMP, GIO and SUNCORP lines. Provided coaching and training on systems and policy updates Management of the GIO Commercial Insurance team Delegated authority of AUD $5 million.
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Education
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2007 - 2009
Australian Catholic University
Bachelor of Applied Science (B.A.Sc.), Exercice Sports Science -
2021 - 2021
Google
Diploma of Education, Data anlytics
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