Experience

Gentask Business Support Services

• Philippines
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Co-Founder

  • Jan 2020 - Present

  We specialise in providing dedicated offshore talents to foreign companies looking to build their own quality remote staffing team in the Philippines.

• Linkedin Outreach I Social Media Appointment Setter

  • Jan 2020 - Present

  I help coaches and online influencers in generating leads using social media platforms such as Facebook, LinkedIn, Instagram, and others.Manage their groups with active participation.Follow-up on leads to nurture them, eventually setting up appointments and converting them into paying customers.

• Executive Matchmaker

  • Nov 2020 - Apr 2022



Real Estate Professional

• United States
• Real Estate
• 1 - 100 Employee

• Real Estate Virtual Assistant

  • Jan 2018 - Jan 2020



Iqor Philippines

• Dasmariñas, Cavite Philippines

• Universal Activation Representative

  • Nov 2014 - Dec 2015

  • I work as Activation/ Consumer Credit Representative/Port in Rep/ Postpaid and Prepaid Representative. • My role is focused on answering incoming telephone calls from prospective customers asking questions / inquires on how they can start T-Mobile service. • I create an account for customers that don’t have a T-Mobile service yet. • I activate line for new customers. • I add a line for existing customers. • I do rate plan change. • I run customers credit to check if they are approve for a postpaid account. And to check how many lines they are approve for and to know if there is a deposit fee to start a T-Mobile service, it all depends on their credit score. • I do identity validation to avoid fraudulent activation over the phone. • I assist customers in transferring their old number from their previous provider to T-mobile. I do prepaid and postpaid activation. Show less



West Contact Services Inc.

• 17th Floor and 18th Floor, Robinson's Cybergate Center Tower 1, Epifanio Delos S

• Account Manager

  • May 2014 - Nov 2014

  • Inbound and Outbound credit card collector. • Collect payments on past due bills. • Negotiate for a payment to avoid account from being further past due. • Set up payment arrangement. • Listen to customer's story and determine the reason why the account fall behind. • Offer advice to account holders who is having financial hardship. • Inbound and Outbound credit card collector. • Collect payments on past due bills. • Negotiate for a payment to avoid account from being further past due. • Set up payment arrangement. • Listen to customer's story and determine the reason why the account fall behind. • Offer advice to account holders who is having financial hardship.



US Auto Parts

• Robinsons Cybergate Plaza, EDSA corner Cybergate Street, Mandaluyong, 1554 Metro

• Back Office Reprensetative

  • Apr 2013 - Apr 2014

  • Provide advice and solve customer problems related to purchase of auto parts • Resolve customer complaints via phone, email, mail, or social media. • Provide advice and solve customer problems related to purchase of auto parts • Resolve customer complaints via phone, email, mail, or social media.



IBM Daksh Business Process Services Phils. Inc.

• 6795 Ayala Ave, Makati, 1200 Metro Manila

• Call Center Representative

  • Jan 2012 - May 2012

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services. • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. • Maintains financial accounts by processing customer adjustments. • Recommends potential products or services to management by collecting customer information and analyzing customer needs. • Prepares product or service reports by collecting and analyzing customer information. • Contributes to team effort by accomplishing related results as needed. Show less



Teleperformance Philippines

• 2nd Floor North Parking Building, Mall of Asia, Pasay, Metro Manila

• Billing And Collection Officer

  • Aug 2010 - Jun 2011

  • Receives, services and fulfills incoming calls which may involve the following among others: • Balance Inquiry • Account status inquiry • Promise to Pay (PTP) • Requests for copies of Statements of Account (SOA) • Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. • Accountable for reducing delinquency for assigned accounts. • Executes a comprehensive collection strategy of oral and written communication with dealers who are past due. • Bill explanation. Show less