Experience

E-Tech

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Junior Network Administrator/Desktop Support

  • Apr 2022 - Present

  Assist the Support Team with the daily duties of our company. • Analyze and resolve technical issues for the E-Tech client base by providing remote and onsite IT Support for end users • Manage E-Tech client asset management • Provide Business Continuity/Data Protection services including client environment backup/restore • Support the E-Tech IT infrastructure monitoring system • Document processes and procedures in the E-Tech Knowledge base • Ensure stable operations of the E-Tech Cloud facility Show less



HCL Canada/IBM

• Markham, Ontario, Canada

• Server Build Technician

  • Mar 2021 - Apr 2022

  • Responsible for working hardware support requests such as hardware outages, hardware swaps, chassis swaps via the IMS ticketing system. • Responsible for scheduling and performing hardware maintenances for SoftLayer customers that involve upgrades, downgrades, support requests, etc. • Troubleshoot and resolve problems with basic network and operating system installations and configurations in relation to the SoftLayer ticketing system. • Strong understanding of Client based Operating Systems and MAC • Strong ticketing system experience • Proficient understanding of level 1 Helpdesk services • Strong understanding of end user hardware • Strong knowledge of client based applications • Proficient with common network protocols (TCP/IP) for device connectivity issues • Excellent communication skills (English & Local language) • Excellent customer engagement and customer service skills • Strong desire to help, share, and assist others • Excellent analytical skills, Work Ethic and Problem-solving skills • Basic Safety knowledge in order to assist users with ergonomic equipment • Ability to lift heavy equipment’s within stockroom • Customer experience - CSAT focused with Customer is #1 Attitude • Professional and courteous and Ability and patience to work in a high dense client environment • Technical Certification (Microsoft/HP/Dell) in the similar field will be an added advantage Show less



MunichRe

• Toronto

• Application Operations Specialist

  • Feb 2019 - Jun 2020

  • Deploying ETL or BPM workflows to pre-production and production environments. • Setting up and managing batch job schedule for ETL and BPM workflows. • Triaging and diagnosing ETL issues including connections to data sources, service account authentication and other connectivity issues. • Responding and resolving incidents as part of second level application support. • Performing server and client-based product installation, configuration and maintenance activities of in house developed or third-party applications. • Conducting application checkout tests after deployments and patch cycles. • Troubleshooting of application batch jobs in Control-M or Windows Task Scheduler. • Maintaining technical implementation and run book documentation for applications. • Assisting in the creation of quality reports on disk capacity, service requests and incidents. • Ensuring application environments are available and stay healthy Show less



AccertaClaim Servicorp Inc.

• Toronto, Canada Area

• IT Administrator / Technician

  • Sep 2018 - Nov 2018

  • End user support • AD and Exchange user management (Microsoft Office 365 hybrid env.) • Installing and configuring computer hardware, software, systems, networks, printers, and scanners • Troubleshoot and resolve issues in a timely manner with various IT equipment • Inventory management of stock levels and record of hardware and software (warranty periods, licenses, etc.) • Respond to IT tickets, emails, and requests. • Assigned projects to be completed to detail. • Track and support vendor led planning of maintenance and upgrades • Server build and configuration • Deployments • End user support • Servers/Network/backup monitoring • Respond to service calls and alerts Show less



InsureIT Solutions Inc.

• IT Services and IT Consulting
• 1 - 100 Employee

• IT SUPPORT/TECHNICIAN

  • Jan 2011 - Dec 2017

  InsureIT Solutions provides software solutions and support services for insurance carriers, third-party administrators and claim administrative services providers. • Maintaining, building, imaging, configuring and installing operating systems and applications on Desktops, Laptops, servers, and network components • Office move; assisted in setting up of the new local office network infrastructure • Provided functional and technical support to troubleshoot, research, diagnose, and document process of resolving end-user problems relating to hardware or software issues on desktops, laptops, servers, printers, and other network peripherals • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced • Training users on proper network, workstation, PC, Email and software/application use • User rights and permission, disabling and enabling accounts, file and folder permissions, configuring security templates, backup, and recovery plans procedures • Processed quotes, requisitions and purchase orders as solutions for hardware and software replacements and upgrades • Track renewal dates for domains, SSL certificates, equipment warranties, vendor support contracts • Microsoft Azure cloud service - Used Azure’s portal to construct a cloud-based virtual network, and incorporated multiple virtual development labs for our on-premise software engineers Show less



Logitech

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• TECHNICAL CUSTOMER SUPPORT REPRESENTATIVE

  • Oct 2010 - Dec 2010

  • Provide first and second level functional and technical customer support, troubleshooting, diagnosing, and resolution for the newly released Logitech Review/Google TV product line • Training and knowledge upgrade on Logitech’s other product lines • Provide first and second level functional and technical customer support, troubleshooting, diagnosing, and resolution for the newly released Logitech Review/Google TV product line • Training and knowledge upgrade on Logitech’s other product lines



Equitable Life Insurance Company of Canada

• TECHNICAL SUPPORT REPRESENTATIVE

  • Jan 2006 - Sep 2009

  • Used extensive diagnostic and problem-solving abilities to administer technical support of enterprise applications on various operating system platforms, consisting of multiple test and development server-client environments • Assisted in setting up of the new local office network infrastructure • Led the construction and configuration of all software development environments and test labs • Handled the functional and technical support to resolve hardware and software issues surrounding various OS and third-party software platforms • Provided user support and problem resolution for desktop computers, network access, E-mail, Web, and server-based applications • Provided support for external customer in-house allocated server-client systems lab • User rights and permission, disabling and enabling accounts, file and folder permissions and configuring security templates, backup, and recovery plans procedures • Performed initial research and made recommendations for purchasing, replacement or upgrade for hardware and software components or solutions Show less



INCUBED LTD

• • May 2005 - Dec 2006

  • Assisted in troubleshooting user problems relating to OS issues, network connectivity, SW upgrades, MS Office products and Internet connectivity• Installed and implemented maintenance, backup and recovery plans • Setup and configured systems as per IT standards and business requirements• Proactively tested, updated, and resolved hardware and software systems issues to ensure proper functionality of all office systems• Installing, upgrading, configuring, testing, troubleshooting software applications and hardware peripherals• Deployed updates, service packs and hot fixes using Windows Update, Automatic Updates, and Group Policies• Participating in desktop rollouts, enterprise application implementations, maintaining and developing process and procedures documentation Show less

• • May 2000 - Apr 2005

  • Specialization includes different types of Testing Tools, performance and security testing of browser-based applications. • As a QA test specialist with rich experience in system testing and strong initiative, was promoted to team leader to oversee all aspects of the QA department• System requirement analysis, development of test strategy, creation of test plan, development of test cases and mechanization of test cases• Project Planning - tenaciously worked with QA team members to incorporate and achieve very stringent project deadlines• Designed and generated weekly and monthly status reports for internal personnel and external clients• Daily deployment, implementation, and maintenance of all development, QA, and business lab environments• Ensured the software development life cycle was efficient• Management, support, supervision, mentoring and training of existing and new QA test team members Show less



SLM

• Toronto, Canada Area

• QA TESTER

  • Jan 1996 - Apr 2000

  Executed various ranges of testing relative to planned test procedures for a Health Care Solutions application, which is a client-server based system with support for PC based clients operating in a Windows 95/98/Winsdows NT environment. Prepared system test plan, wrote test scripts Executed manual and automated testing both on the GUI side and back-end side as per business and performance requirements Designed and generated weekly and monthly status reports Research and implemented existing, innovative software to increase QA productivity with testing and reports generation Show less