In an operation heavy business like Hassle.com it is vitally important you have a great person in the Ops Director role and we certainly did in Penny! Penny managed to keep a very fast growing and complex ops team peforming to a very high standard. Penny was responsible for both the supply and demand side of the marketplace and worked across the UK, Ireland and France. Penny isn't the type of person to be happy with the status quo and was constantly finding new and innovative ways to improve the efficiency of the operations. In a young startup the role doesn't typically come with a manual but this wasn't something that ever phased Penny. She is the type of person that roles up their sleeves and sets to working out how they can be most effective in whatever situation they find themselves in.

In an operation heavy business like Hassle.com it is vitally important you have a great person in the Ops Director role and we certainly did in Penny! Penny managed to keep a very fast growing and complex ops team peforming to a very high standard. Penny was responsible for both the supply and demand side of the marketplace and worked across the UK, Ireland and France. Penny isn't the type of person to be happy with the status quo and was constantly finding new and innovative ways to improve the efficiency of the operations. In a young startup the role doesn't typically come with a manual but this wasn't something that ever phased Penny. She is the type of person that roles up their sleeves and sets to working out how they can be most effective in whatever situation they find themselves in.

In an operation heavy business like Hassle.com it is vitally important you have a great person in the Ops Director role and we certainly did in Penny! Penny managed to keep a very fast growing and complex ops team peforming to a very high standard. Penny was responsible for both the supply and demand side of the marketplace and worked across the UK, Ireland and France. Penny isn't the type of person to be happy with the status quo and was constantly finding new and innovative ways to improve the efficiency of the operations. In a young startup the role doesn't typically come with a manual but this wasn't something that ever phased Penny. She is the type of person that roles up their sleeves and sets to working out how they can be most effective in whatever situation they find themselves in.