Rupert Davenport

Senior Customer Operations Manager at Redwood Logistics
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Chicago Area
Languages
  • English Native or bilingual proficiency
  • Korean Elementary proficiency
Skills

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Bio

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Credentials

  • NMLS License
    National Mortgage Licensing System
    Oct, 2013
    - Nov, 2024

Experience

  • Redwood Logistics
    • United States
    • Transportation, Logistics, Supply Chain and Storage
    • 500 - 600 Employee
    • Senior Customer Operations Manager
      • Oct 2019 - Present

      As a Senior Customer Operations Manager with over 4 years of experience, I have honed my skills in problem-solving, timeline management, and organization to ensure the smooth operation of our customer operations team. My role involves coordinating on-time deliveries, negotiating prices, and training staff, all while maintaining a focus on providing exceptional customer experiences.I have successfully led a multifunctional team in a demanding environment, consistently meeting productivity targets and reducing costs through compliance investigations and resolutions. In addition to my operational responsibilities, I have also been involved in investigating claims and collaborating with our accounts payable and receivable departments. My strong negotiation skills have resulted in significant cost savings, while my commitment to staff training has fostered a highly skilled and motivated team.My ability to manage multiple duties with cross-functional teams has been instrumental in improving our proprietary tools and processes, leading to increased efficiency and capacity within the company. My experience in this role has taught me the importance of maintaining constant communication with managers, staff, and vendors to ensure the proper operations of the company. I am proud of the work I have done to develop, implement, and maintain quality assurance protocols, which have significantly improved our service delivery standards.I am passionate about delivering excellent customer experiences and am always looking for ways to improve our processes and procedures to better serve our customers. I am excited to continue leveraging my skills and experience to drive operational excellence and customer satisfaction in my future endeavors. Show less

    • Senior Customer Operations Representative
      • Oct 2016 - Oct 2019

      My responsibility is to ensure our customers are given quality and affordable logistics solutions. My duties are to not only provide the best service for our current customers, but also find new freight opportunities with existing and new clients. Problem resolution and a continuing education of supply chain management allow me to find the best fit for each individual client. Lastly, it is my duty to help improve workplace practices and mentor new employees.

    • Customer Operations Specialist
      • Apr 2014 - Sep 2016

      My duties involve working with customers to gather information for setting up equipment, scheduling, and new freight opportunities. I work closely with a team of carrier procurement specialists in assuring the on-time delivery of each shipment. I am also responsible for continuing education in the field of logistics and supply chain managent.

  • Guaranteed Rate
    • United States
    • Financial Services
    • 700 & Above Employee
    • Loan Officer
      • Sep 2013 - Apr 2014

      My goals are to help customers find the right product and loan type by staying knowledgeable on guidelines, regulations, and loan products available to customers. NMLS Number: 1118922State Licenses: North Dakota- NDMLO1118922 Kansas-LO.0029755

    • Underwriting Coordinator
      • Nov 2012 - Sep 2013

      My daily duties involved working with underwriters to make sure that files were assigned correctly, met any guidelines, and had all necessary documentation. It was also my duty to act as a liaison between loan officers and underwriters to facilitate communication.

  • LaSalle Network
    • United States
    • Staffing and Recruiting
    • 300 - 400 Employee
    • Recruiter
      • Sep 2012 - Nov 2012

      During my time with LaSalle I contacted potential clients to gather information and perform brief phone interviews. I learned how to review resumes to match candidates with any positions they would be suitable for. During my time with LaSalle I contacted potential clients to gather information and perform brief phone interviews. I learned how to review resumes to match candidates with any positions they would be suitable for.

  • EPIK (English Program in Korea)
    • Education Administration Programs
    • 700 & Above Employee
    • English Teacher
      • Aug 2009 - Sep 2012

      I spent 3 years teaching English in South Korea in the EPiK program. My duties included designing curriculum, teaching conversational English to students, education students and faculty about American culture, and working with Korean teachers to improve language building skills. Also during this time, I studied Korean language and culture. I was considered an ambassador from the United States to the country of South Korea. I spent 3 years teaching English in South Korea in the EPiK program. My duties included designing curriculum, teaching conversational English to students, education students and faculty about American culture, and working with Korean teachers to improve language building skills. Also during this time, I studied Korean language and culture. I was considered an ambassador from the United States to the country of South Korea.

Education

  • Western Michigan University
    Bachelor's degree, Business Teacher Education
    2004 - 2008
  • Lakeview High School
    2000 - 2004

Community

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