Kalid Abdurahman

Desktop Support Technician at GTS Technology Solutions
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Contact Information
us****@****om
(386) 825-5501
Location
Dallas, Texas, United States, US

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Credentials

  • CompTIA A+ ce Certification
    CompTIA
    Jun, 2023
    - Nov, 2024

Experience

  • GTS Technology Solutions
    • United States
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Desktop Support Technician
      • Jun 2022 - Present

      Diagnosed and troubleshooted tier 2 hardware, software, and LAN/WAN Issues. Developed and enhanced product security systems, meeting 00% of client requirements collaborated with staff to resolve network issues and implement fixes, resulting in 31% few malfunctions. Diagnosed and troubleshooted tier 2 hardware, software, and LAN/WAN Issues. Developed and enhanced product security systems, meeting 00% of client requirements collaborated with staff to resolve network issues and implement fixes, resulting in 31% few malfunctions.

  • TEKsystems
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Desktop Support Engineer
      • Nov 2020 - Jun 2021

      Drafted troubleshooting guides for common technical strategies, decreasing average ticket resolution time by 48% Developed and enhanced product security systems, meeting 100% of client requirements Installed and upgraded internal applications and documentation, reducing installation errors by 12% Provided technical support over the phone, email, and desktop chat, responding to all messages within 4 hours Drafted troubleshooting guides for common technical strategies, decreasing average ticket resolution time by 48% Developed and enhanced product security systems, meeting 100% of client requirements Installed and upgraded internal applications and documentation, reducing installation errors by 12% Provided technical support over the phone, email, and desktop chat, responding to all messages within 4 hours

  • Lennox International
    • United States
    • Manufacturing
    • 700 & Above Employee
    • IT Java/Hybris Developer
      • Dec 2019 - May 2020

      Designed and Developed J2EE applications, reusable interfaces, and web service endpoints. Automated unit testing for featured developments. Maintained/documented software functionality. Designed and Developed J2EE applications, reusable interfaces, and web service endpoints. Automated unit testing for featured developments. Maintained/documented software functionality.

Education

  • University of North Texas
    Bachelor's degree, Information Technology
    2019 - 2022
  • Dallas College
    Associate's degree, Information Technology
    2017 - 2019

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