Mark Daly

System Support Analyst II at Infinite Solutions, LLC
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Contact Information
us****@****om
(386) 825-5501
Location
Jeffersonville, Indiana, United States, IN

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Credentials

  • CompTIA Security+
    CompTIA
    Jul, 2019
    - Nov, 2024
  • CompTIA A+
    CompTIA
    Dec, 2018
    - Nov, 2024

Experience

  • Infinite Solutions, LLC
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • System Support Analyst II
      • Aug 2021 - Present

      • Work with clients to provide immediate support for software and hardware issues. • Provide remote and on-site support to assist with business needs. • Setup accounts and maintain security permissions for multiple clients’ employees. • Partner with teammates and provide guidance to new hires on unfamiliar topics. • Work with clients to provide immediate support for software and hardware issues. • Provide remote and on-site support to assist with business needs. • Setup accounts and maintain security permissions for multiple clients’ employees. • Partner with teammates and provide guidance to new hires on unfamiliar topics.

  • EcoBrite Linen
    • United States
    • Hospitals and Health Care
    • 1 - 100 Employee
    • IT Support
      • Sep 2020 - Jul 2021

      • Work with developers to communicate bugs and improvements desired for company specialized software. • Support and implement the CEO’s vision for technology implementation. • Document and organize processes, inventory, and credentials. • Improve existing infrastructure and perform maintenance to ensure equipment is working. • Work with developers to communicate bugs and improvements desired for company specialized software. • Support and implement the CEO’s vision for technology implementation. • Document and organize processes, inventory, and credentials. • Improve existing infrastructure and perform maintenance to ensure equipment is working.

  • OHIO VALLEY GAS
    • United States
    • Utilities
    • 1 - 100 Employee
    • IT Technician (Level 1)
      • Aug 2015 - Aug 2020

      • Optimize, improve, and customize company websites including experience with WordPress, PHP, HTML5, and CSS. • Provide remote support for mobile devices, desktops, and software for over 100 employees across the state of Indiana. • Maintain interconnected connections and communications between 12 offices on one network. • Provide customer friendly assistance through multiple forms of communication mediums (phone, email, text, video). • Strategize and execute the CIO and company’s vision for infrastructural improvements and technological workflow. Show less

  • East Street Church
    • Winchester, Indiana, United States
    • IT Support
      • Jan 2016 - Jul 2020

      • Develop custom web application to track student attendance and display the records for observing patterns/extended absences. • Review and ensure compatibility of software and updates. • Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary. • Maintain support and needed operations of wireless network, computers, and NAS. • Develop custom web application to track student attendance and display the records for observing patterns/extended absences. • Review and ensure compatibility of software and updates. • Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary. • Maintain support and needed operations of wireless network, computers, and NAS.

  • Target
    • United States
    • Retail
    • 700 & Above Employee
    • Sales Floor Associate
      • Apr 2015 - Aug 2015

      • Offer each customer personal service and polite support to boost sales and customer satisfaction. • Develop strong rapport with customers and create positive impressions of the business. • Coordinate efficient restocking of sales floor with current merchandise and accurate signage for current promotions. • Offer each customer personal service and polite support to boost sales and customer satisfaction. • Develop strong rapport with customers and create positive impressions of the business. • Coordinate efficient restocking of sales floor with current merchandise and accurate signage for current promotions.

  • Randolph County Prosecutor's Office
    • Winchester, Indiana, United States
    • Summer Intern/Part Time Help
      • Jul 2008 - Aug 2015

      • Interacted with citizens professionally by phone or in-person to provide information and direct to desired staff members. • Worked closely with staff to reorganize office records and increase productivity. • Organized materials, answered calls, and completed various clerical tasks to support daily operations. • Interacted with citizens professionally by phone or in-person to provide information and direct to desired staff members. • Worked closely with staff to reorganize office records and increase productivity. • Organized materials, answered calls, and completed various clerical tasks to support daily operations.

  • Winchester Community High School
    • United States
    • 1 - 100 Employee
    • Video Technician
      • Nov 2007 - Mar 2011

      Recorded boy's basketball games and put them on DVD, transferred various video formats to DVD, and assisted with operation of basketball-related computer software. Recorded boy's basketball games and put them on DVD, transferred various video formats to DVD, and assisted with operation of basketball-related computer software.

Education

  • Ball State University
    Computer Science, Computer Science
    2010 - 2014

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