Experience

Rutgers University Edward J. Bloustein School of Planning and Public Policy

• United States
• Higher Education
• 1 - 100 Employee

• Community Outreach Chair, Graduate Society of Healthcare Leaders (GSHL)

  • Jun 2023 - Present

  » Organize and coordinate monthly community outreach events and opportunities for graduate students - fulfilling GSHL's Core Pillar of Community Outreach » Partner with non-profit organizations to address and identify the needs of the community » Work alongside GSHL Board Members to establish a secure relationship between the members of GSHL, Rutgers University Community, and all members of the local community » Continue to spread the GSHL mission of turning students into future healthcare leaders through academic and social events at Rutgers Show less



Robert Wood Johnson University Hospital

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Safety Ambassador Coordinator

  • May 2022 - Present

  The Robert Wood Johnson University Hospital - Safety Ambassador Program trains high school students (Safety Ambassadors) to educate 1st and 2nd graders in their respective communities about safe practices to promote fall prevention, pedestrian safety, safety in and around cars, and wheeled sports safety. The program educates young children about safety while providing high school students opportunities to improve self-confidence, verbal communication, presentation skills, and leadership.The Safety Ambassador Program was conceived in 2008 when just five Middlesex County school districts participated. Since then, we have grown to expand outside of Middlesex county and include Somerset, Bergen, Ocean, and Essex county, with plans to promote this education across the state in the future.As the program coordinator, it is my duty to ensure our student audience receives the full education of the program and has fun while doing it. My tasks include the following:» Communicate with various high school and elementary school staff» Assist High school students with safety presentations (development and critiquing) » Organize the Safety Summit educational event and the Recognition Luncheon» Lead the Safety Ambassadors (students) to success with room for creativity » Train students on four key safety messages to promote trauma injury prevention » Work closely with the RWJ trauma team to stay up to date with healthcare education Show less

• Orthopedic Patient Education Intern

  • Jan 2022 - Apr 2022

  Robert Wood Johnson University Hospital (RWJUH) sets its mission behind the improvement of health and well-being for all patients and communities. They aim for the highest quality and evidence-based patient care. As an Orthopaedic Patient Education Intern, I was educated on the importance of patient education. There is clear evidence and research that displays the benefits of this, during healing. Educating a patient on the surgical process before, during, and after, has displayed significant improvement in long-term recovery. During my time at RWJUH, I developed a patient satisfaction survey, which I would use to interview patients on the new cold therapy hip wrap. RWJUH practices a multimodal pain relief approach by planning toward non-opioid analgesic forms of healing. I also worked beside Kyala Pascual (Joint Care Coordinator), observing and assisting with her day-to-day tasks. » Developed a patient satisfaction survey to analyze the new addition of a Cold Therapy Hip Wrap» Created patient education packets for joint and spine patients » Attended and engaged in meetings with all teams within surgical unit» Assisted developing a Joint Care Guidebook for patients to educate themselves on the surgical process (what to expect, pain expectation, etc.)» Tracked and analyzed trends in Cold Therapy Hip Wrap distribution and usage » Networked with colleagues in the hospital » Collaborated with NAON and Rutgers ESG to create a Ukraine public service event Show less



TD

• Pakistan
• Technology, Information and Media
• 1 - 100 Employee

• Customer Service Representative

  • Jul 2021 - Apr 2022

  » Delivered legendary customer experience to existing or new customers» Analyzed customer needs and conducts needs-based conversations to offer financial solutions» Exceeded individual performance goals » Scheduled appointments with customers to deepen relationships through needs-based conversations» Performed a broad range of tasks with varying complexity and scopeRecognition: » Exceeded sales goal by over 300% first quarter in the Customer Service Representative Role

• Bank Teller

  • Jan 2018 - Jul 2021

  » Executed professional behaviors to deliver a legendary experience» Met individual performance goals with 200% over goal » Was accountable for making time-effective, fast-paced decisions » Processed teller transactions varying in simplicity and complexity