Customer Operations Lead

• Jun 2023 - Present

TV | MVPD | Programmers

TV Campaign Operations Associate (Level 2)

• Apr 2022 - Jun 2023

TV Campaign Operations Associate (Level I)

• Oct 2020 - Apr 2022

• Monitors progress of campaigns, working with customers and data suppliers to create timely and accurate revenue invoices•Serves as a product expert and provides quality customer service by resolving issues regarding pricing and invoices• Analyzes and make recommendations with ongoing problem identification and process improvements

Social Media Marketing Specialist

• Apr 2020 - Oct 2020

• Served as lead Ads Manager for Facebook, LinkedIn, and Instagram • Organized top-level view of advertising metrics and on-going business analysis of media campaigns • Served as lead Ads Manager for Facebook, LinkedIn, and Instagram • Organized top-level view of advertising metrics and on-going business analysis of media campaigns

Development and Volunteer Associate

• Dec 2019 - Oct 2020

• Developed 3-5 weekly digital and video assets to inform internal and external stakeholders about upcoming products, events, and activities • Redesigned outdated website by creating 15 new pages and refreshing eight pages; improving usability for advertising, recruiting, and storytelling • Collaborated with board members and colleagues to revise volunteer safety policy to Habitat’s international standard • Developed 3-5 weekly digital and video assets to inform internal and external stakeholders about upcoming products, events, and activities • Redesigned outdated website by creating 15 new pages and refreshing eight pages; improving usability for advertising, recruiting, and storytelling • Collaborated with board members and colleagues to revise volunteer safety policy to Habitat’s international standard

Data and Support Services Specialist

• Jun 2019 - Feb 2020

• Produced weekly fundraising reports, monitored the performance of the campaigns, and maintained professional relationships with prospective and existing donors• Worked with the Marketing team to improve business performance (publicity, outreach, and ticket sales)• Helped organize 12+ meetings and and advertise 6+ recruitment opportunities for 100+ young professionals

Development Coordinator

• Mar 2017 - Jun 2019

• Managed ASO's 15,000+ constituent database using Raiser's Edge software• Compiled analytical reports, documents, and dashboards to forecast fundraising performance• Oversaw large-scale 4-6 fundraising written communications, including a digital newsletter to update patrons, donors, and other stakeholders

Business & Community Liaison/Student Government Association Coordinator

• Nov 2016 - Mar 2017

• Created and maintained a 50+ member network of employers, local boards, and non-profit organizations • Lead Student Government of 10; coordinated 3 community service projects and held bi-weekly meetings open to all students • Demonstrated good customer service skills while interacting with local partners, students, and staff • Created and maintained a 50+ member network of employers, local boards, and non-profit organizations • Lead Student Government of 10; coordinated 3 community service projects and held bi-weekly meetings open to all students • Demonstrated good customer service skills while interacting with local partners, students, and staff

Volunteer Relations VISTA

• Nov 2015 - Nov 2016

• Managed a diverse volunteer program with over 2,000 unique volunteers • Designed monthly eNewsletter to promote volunteer opportunities, donation drives, and special events • Curated multiple social media accounts and maintained an update schedule of 2-3 weekly posts • Managed a diverse volunteer program with over 2,000 unique volunteers • Designed monthly eNewsletter to promote volunteer opportunities, donation drives, and special events • Curated multiple social media accounts and maintained an update schedule of 2-3 weekly posts

Marketing and Outreach Intern

• Aug 2016 - Oct 2016

- Wrote blogs posts for AETN’s Engage blog to engage and educate viewers - Participated in various organization and citizen outreach events - Expanded media contact list by creating relationships with new organizations and businesses - Formatted posts using basic HTML and keyword-optimization to increase SEO - Wrote blogs posts for AETN’s Engage blog to engage and educate viewers - Participated in various organization and citizen outreach events - Expanded media contact list by creating relationships with new organizations and businesses - Formatted posts using basic HTML and keyword-optimization to increase SEO