Experience

GXA

• United States
• Information Technology & Services
• 1 - 100 Employee

• System Support Tech L3

  • Oct 2014 - Present

  Providing Backup Support to more than 60 Clients in ‘Managed Services Environment’. Installation, Deployment & Configuration of ‘Storage Craft’ on clients’ Network for onsite backup as well offsite Replication. Transitioning of Server Machines or entire Network from (Jungle Disk, Intronis & Dell AppAssure) to Storage Craft. Worked on the backup alerts/tickets, auto generated by Kaseya or Clients itself, (backup failure, replication stopped, Data Restore, Unresponsive Repository) created and updated work history In ‘Connectwise’. Generate weekly/monthly Backup Reports for onsite/offsite data replication and send to clients’ I.T department for approval or verifications. Advice to Backup Monitoring Team (India) for handling all kind of alerts (Disk Space, Hardware, Network Alerts, Software Alerts and BDR Alerts). Configured & Upgraded SAN on ‘GXA Data Center’ and directed all the Client’s Data Backup to this SAN. Configured policies for Inbound/Outbound connections on ‘GXA Firewall’ & on ‘Client Network Firewall’ for uninterrupted Data Replication. Prepared ‘Technical Documents’ on all the Data Backup Operations and stored on ‘GXA Centralized Knowledge Sources’ for junior team members. Administration, Migration & Support on O365 (migrating mailboxes, public folders, support on outlook 2013, retention policies, and online exchange). Deployment, Administration & Support on Exchange 2007 & 2010. (Transitioning, Migration, Mailbox Databases, and Policies). Show less



THUMBTECHS CORPORATION

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Network Administrator Level-III

  • Jun 2014 - Oct 2014

  Providing outstanding support to more than 100 clients on different issues. Worked on the basis of tickets, generated by clients, also created and updated work history In ‘Sales Force’ application. Support on Server 2003/2008/2012, AD DS, Replication, User Management and migration. Administration, Migration & Support on O365 (migrating mailboxes, public folders, support on outlook 2013, retention policies, and online exchange). Designing, Deployment & Managing Exchange Server 2010 solutions in virtual environment (Hyper-V). Installation, Configuration and Troubleshooting DNS & DHCP Server in Domain Environment Deployed Exchange 2010 Enterprise on roles based (Hub, CAS, Mailbox and Edge) on single machine as well as on multiple servers and sites. Hub Transport & Client Access deployment (Hub & CAS node1, node2, NLB Cluster, Client Access Array, Hub Transport configuration, Global Transport settings, import & export Public Certificates) for mail Transport, Outlook web access, Outlook Anywhere and Active Sync. Mailbox Server Role Deployment (nodes installation, creating DAG, adds mailbox servers to DAG, create/add DAG databases, mailbox quota policy, offline address book). Contributed to the development, testing, evaluation or design of system or infrastructure architecture used throughout the IT solution set. Exchange Scripting, PowerShell, and Documentation of environment. Deployed System Center Configuration Manager (SCCM2012) on client’s networks, to manage, monitor and automate the network processes. Show less



H2BQ General Trading FZE

• United Arab Emirates
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Consultant 'Core Infrastructure Operations'

  • Feb 2012 - Jan 2014

  Project#1 ORIONCARBON & ARIZONA CHEMICALS Strong time management, project management, organizational, and team collaboration skills. Managing an Enterprise Network of Orion Carbon with 3 Hub Sites (Germany, South Korea & USA) and more than 100 Satellite or Branch sites. Designing, Deployment & Installation of Server 2008 R2 on all datacenters of OrionCarbons. Migrated all the IT Infrastructure for OrionCarbon from (Server 2003 to Server 2008-R2). Deployed and Installed Exchange Server 2010 Enterprise for Arizona Chemicals. Remotely support ORIONCARBON and ARIZONA CHEMICALS on Exchange 2010 & 2013 for 16000 users in three Continents (ASIA EUROPE AMERICA). Responsible for architecture, management, and day-to-day administration of the Multi-Forest 2010/2007 Exchange Environment (20,000+ users) (800+Windows 2008 and 2003 servers). Deployed Forefront Threat Management Gateway (TMG) 2010 & MacAfee for email publishing & security. Traveled to Port Elizabeth (South Africa) at Algorax Carbon Production Plant, and migrated all the I.T Infrastructure to OrionCarbon with the support team of ‘Frudenberg I T – FIT’. Project#2 PORSCHE MIDDLE EAST L.L.C (Dubai Office) Maintained & performed periodic testing of disaster recovery procedures for the MS Exchange 2007/ 2010 environment, also implemented DAG for High Availability. Generate Reports System Center Configuration Manager, Decommission of SCCM 2007 and Install SCCM 2012, Configured Software Update Point Role & Installed and Configured Endpoint Protection Role. Deployed SCCM 2012 Compliance Management to establish policies for system configuration to make sure that all the system have same Software, Drivers, Updates and Configuration Settings. Resolves Administrative tasks for local & remote users by using PPN (Porsche Private Network) Portal. I.T Systems Management (Monitoring, Patch Management, Ticketing & Reporting), by using ‘Kaseya Server & Client Application’. Show less



Gazprom Neft

• Russian Federation
• Oil and Gas
• 700 & Above Employee

• Senior System Administrator

  • Sep 2009 - Jan 2012

  Successful in Designing and implementing the complete ‘Microsoft Core Infrastructure’ to meet the business requirements. Implemented & Configured ‘Converged Physical Network’ & ‘Cabling Structure’, using devices (Fibre Channel Switch SN6000), (Tape Library MSL 4048), (Cisco Catalyst Switches 3750 Series) and (HP Servers Proliant DL360 & DL580) Managing Network of more than 100 machines. Designing, Installation and Configuration of ‘Active Directory Topology’, based on single forest multi domain architecture. Installation, Configuration and Troubleshooting DNS & DHCP Server in Domain Environment. Deployment of Exchange 2010 Enterprise for messaging infrastructure in Gazprom. Installation of Exchange ‘Hub Transport role’ and ‘Client Access Server roles’ for mail Transport, Outlook web access, Outlook Anywhere and Active Sync. Responsible for the installation of Exchange 2010 Edge Transport Server and using as SMTP Gateway for internet mail flow for “Gazpromneft-badra.com” SMTP Domain. Involved in the Installation and implementation of ‘Forefront Threat Management Gateway (TMG) 2010. Deployment of ‘System Centre Essentials 2010’ for ‘Windows Server Update Services’, and also to Secure, Update, Monitor and track ‘Entire IT Environment’. Deploying, Managing & Troubleshooting ‘File Server Services’ & ‘Print Management Services’ in Windows 2008 R2 Enterprise Server. Network Management with Cisco Routers (2500, 2600, 3600 and 3700) Series, Cisco Switches (2900, 3550, and 3560). Configure & Design Windows Server Update Services (WSUS) architecture to meet the requirement of organization. Monitoring Event Logs, Used Performance Monitor to view real-time or recorded performance data, Used Reliability Monitor to examine failures & Software’s installations. Show less



Wateen Telecom Limited

• Pakistan
• Telecommunications
• 700 & Above Employee

• Network Engineer

  • Jan 2005 - Sep 2009

  • Worked on Operating Systems Windows XP, Servers 2003. • Responsible for troubleshoot, isolate, and resolve network problems. • Performed Installations, Technical support, and Configuration of Network Equipment (Cisco Routers, Switches etc.) • Monitor and Control the transmission network of Headend, Hub Sites, HFC Out Side Plant and Transmitter sides by using ROSA Element Manager System. • Work on Digital Network Control System (DNCS) for alerts of system problems and determine the location of system fault. • Network managing & Monitoring using ROSA Client (NMS Software), Troubleshooting Network devices through Copernicus & ROSA Element Manager. • Daily report (RF levels, HUM, SNR) generating using (LM 8 6 0 – Headend Monitor), Monitoring different Alarms generated by devices on NMS Client. • Monitoring active devices on (24/7) basis, such as Modulators, MUX, DCM, Encoders, Decoders, Optical transmitters, Optical receivers and ONU through the remote monitoring of HDRX. • Monitoring the (FEC Errors), (Total Registered Modems), and (SNR) per port. • Reporting the critical alarms to Manager O&M, Generating Tickets in case of ONU Outages, Fibre Cut and Video Stream Outages. Show less