Salesforce Architect

• Mar 2023 - Present

Salesforce Architect

• Feb 2021 - Feb 2023

Salesforce Architect Salesforce Architect

Lead Salesforce Developer

• Jul 2020 - Feb 2021

Lead Salesforce Developer Lead Salesforce Developer

Lead Salesforce Developer

• Nov 2017 - Jun 2020

Lead Salesforce Developer Lead Salesforce Developer

Senior Salesforce Developer

• Sep 2015 - Nov 2017

ViaSat provides in-flight internet service partnering with few airlines. The application In-Flight Internet Service Passenger Care built on Service cloud of Salesforce resolves passenger issues in using the in-flight internet. Passenger uses a landing page to raise cases and passenger care agent would work on it. • Developed a chat solution for the support agents and saved nearly 50% of time spent on the cases for the publicly accessible community to support B2C customers. • As a lone person in the team performed both the administrator and developer roles. • Worked on the support portal 2.0 project which involves integration of the custom web components of the flight data team and presenting it to the B2B customers. • Involved in developing automation processes like updating the sharing of case depending upon record type and assignment rules to assign tickets to the support agents. • Developed process builder processes to send email alerts to customers on case update. • Involved in developing custom objects and Visual Pages and in migrating the components to different orgs like SIT, UAT and Production. Show less

Technology Lead

• May 2008 - Sep 2015

• Involved in Analysis, Design, Developing, Testing and implementing the Projects • Developed APEX Classes controllers and APEX Triggers for various functional needs in the application • Developed workflows processes and defined related tasks, email alerts, and field updates • Involved in developing custom objects and Visual Pages as Portal required • Involved in Migrating the components in different stages (SIT, UAT) before moving into Production • Involved in resolving JIRA tasks on daily basis whenever there are issues or concerns raised from UAT and from Production. Show less

Software Engineer

• Jul 2005 - May 2008

• Developed the modules in COBOL/DB2 and COBOL/CICS. • Maintained the IMS Batch and online Programs with the Hierarchical data on VSAM files. • Designed, programmed, and modified CICS and batch programs, PROCs, Jobs using JCLs. • Modified online and batch programs using the data in DB2. • Modified, tested, debugged and implemented CICS using XPEDITER and batch applications. • Involved in unit and Integration testing. • Developed the modules in COBOL/DB2 and COBOL/CICS. • Maintained the IMS Batch and online Programs with the Hierarchical data on VSAM files. • Designed, programmed, and modified CICS and batch programs, PROCs, Jobs using JCLs. • Modified online and batch programs using the data in DB2. • Modified, tested, debugged and implemented CICS using XPEDITER and batch applications. • Involved in unit and Integration testing.