Tim Brown
Solutions Expert at Wunderman Thompson MAP- Claim this Profile
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Topline Score
Bio
Credentials
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Post COVID-19 Standards
St. Lawrence CollegeJul, 2021- Nov, 2024 -
Remarkable Customer Service
St. Lawrence CollegeJul, 2021- Nov, 2024 -
Salesforce Certified Marketing Cloud Email Specialist
SalesforceMar, 2023- Nov, 2024
Experience
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Wunderman Thompson MAP
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Denmark
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Advertising Services
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700 & Above Employee
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Solutions Expert
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May 2023 - Present
Working on a number of clients to help find solutions to problems and automate the marketing setup
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Marketing Campaign Specialist
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Oct 2021 - Present
- Implementing and providing quality assurance for various client campaigns including Email, Push, and In App Messages with multi-step and multi-channel iterations. - Providing client support by reviewing and approving Push and In App Messages through a quality assurance and scheduling process. - Supporting clients with setup, troubleshooting, and usage of in-house data-privacy AI system focused on GDPR and CCPA. - Assisting office as an IT SuperUser providing 1st level… Show more - Implementing and providing quality assurance for various client campaigns including Email, Push, and In App Messages with multi-step and multi-channel iterations. - Providing client support by reviewing and approving Push and In App Messages through a quality assurance and scheduling process. - Supporting clients with setup, troubleshooting, and usage of in-house data-privacy AI system focused on GDPR and CCPA. - Assisting office as an IT SuperUser providing 1st level technical and software support, troubleshooting in person and remotely, and setting up office workspace and devices.
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St. Lawrence Parks Commission
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Canada
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Government Administration
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1 - 100 Employee
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Tour and Operations Supervisor
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Apr 2021 - Oct 2021
Designed and delivered tour and admissions training for seasonal staff to ensure capabilities in historic tours, admissions, retail, and other necessary job functions. Researched and wrote formal script copy for an architectural history tour approved by Canada's Penitentiary Museum to be delivered on site. Designed and delivered tour and admissions training for seasonal staff to ensure capabilities in historic tours, admissions, retail, and other necessary job functions. Researched and wrote formal script copy for an architectural history tour approved by Canada's Penitentiary Museum to be delivered on site.
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Saint Mary's University
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Higher Education
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700 & Above Employee
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Training Module Developer
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Oct 2019 - Mar 2020
Worked within the department of Student Affairs and Services to create online training modules based around policies and procedures for completion by university staff. Duties included background research of relevant topics, creation of training material and exercises, design, formatting of training modules, and creating relevant test content to promote transfer. Module topics included but were not limited to; Conflict Resolution, Mediation & Arbitration, Hosting Productive Floor… Show more Worked within the department of Student Affairs and Services to create online training modules based around policies and procedures for completion by university staff. Duties included background research of relevant topics, creation of training material and exercises, design, formatting of training modules, and creating relevant test content to promote transfer. Module topics included but were not limited to; Conflict Resolution, Mediation & Arbitration, Hosting Productive Floor Meetings, Office Staff Onboarding, Sexual Orientation and Gender Identity Awareness and Inclusion Training, and Sexual Violence Prevention On Campus. Show less Worked within the department of Student Affairs and Services to create online training modules based around policies and procedures for completion by university staff. Duties included background research of relevant topics, creation of training material and exercises, design, formatting of training modules, and creating relevant test content to promote transfer. Module topics included but were not limited to; Conflict Resolution, Mediation & Arbitration, Hosting Productive Floor… Show more Worked within the department of Student Affairs and Services to create online training modules based around policies and procedures for completion by university staff. Duties included background research of relevant topics, creation of training material and exercises, design, formatting of training modules, and creating relevant test content to promote transfer. Module topics included but were not limited to; Conflict Resolution, Mediation & Arbitration, Hosting Productive Floor Meetings, Office Staff Onboarding, Sexual Orientation and Gender Identity Awareness and Inclusion Training, and Sexual Violence Prevention On Campus. Show less
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Bicycle Nova Scotia
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Halifax, Nova Scotia, Canada
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Community Engagement Coordinator
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Jun 2019 - Aug 2019
Focused on outreach and onboarding new businesses into the Bike Friendly Nova Scotia program. Duties included design and organization of information in pamphlets, updating information on our websites, and managing social media posts and content. Worked with BNS partners to create promotional media for cycling safety and active living. Focused on outreach and onboarding new businesses into the Bike Friendly Nova Scotia program. Duties included design and organization of information in pamphlets, updating information on our websites, and managing social media posts and content. Worked with BNS partners to create promotional media for cycling safety and active living.
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Saint Mary's University
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Higher Education
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700 & Above Employee
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Senior Residence Assistant
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Sep 2018 - Apr 2019
Worked within a community on Residence to maintain a positive and healthy living environment for other staff and students. Duties included enforcing residence policies, enacting residence procedures, educating students on a variety of university-related topics, and facilitating creative and engaging programming both for small community and residence wide events. Leadership responsibilities included providing training, mentoring, and ongoing support for new staff, as well as extra… Show more Worked within a community on Residence to maintain a positive and healthy living environment for other staff and students. Duties included enforcing residence policies, enacting residence procedures, educating students on a variety of university-related topics, and facilitating creative and engaging programming both for small community and residence wide events. Leadership responsibilities included providing training, mentoring, and ongoing support for new staff, as well as extra responsibilities in ensuring cohesion and communication within the Residence Life team. Received the RA Award of Excellence for Outstanding Creativity and Engagement in Programming Show less Worked within a community on Residence to maintain a positive and healthy living environment for other staff and students. Duties included enforcing residence policies, enacting residence procedures, educating students on a variety of university-related topics, and facilitating creative and engaging programming both for small community and residence wide events. Leadership responsibilities included providing training, mentoring, and ongoing support for new staff, as well as extra… Show more Worked within a community on Residence to maintain a positive and healthy living environment for other staff and students. Duties included enforcing residence policies, enacting residence procedures, educating students on a variety of university-related topics, and facilitating creative and engaging programming both for small community and residence wide events. Leadership responsibilities included providing training, mentoring, and ongoing support for new staff, as well as extra responsibilities in ensuring cohesion and communication within the Residence Life team. Received the RA Award of Excellence for Outstanding Creativity and Engagement in Programming Show less
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St. Lawrence Parks Commission
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Canada
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Government Administration
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1 - 100 Employee
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Senior Tour Guide & Admissions Assistant
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May 2018 - Sep 2018
Developed public speaking and customer service skills as both a tour guide and admissions staff. Duties included giving informative and entertaining tours of the historic site, ensuring customers completed necessary paperwork, and selling and redeeming tickets through the main point of sale system. Developed public speaking and customer service skills as both a tour guide and admissions staff. Duties included giving informative and entertaining tours of the historic site, ensuring customers completed necessary paperwork, and selling and redeeming tickets through the main point of sale system.
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Saint Mary's University
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Higher Education
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700 & Above Employee
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Returning Residence Assistant
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Sep 2017 - Apr 2018
Worked within a community on Residence to maintain a positive and healthy living environment for other staff and students. Duties included enforcing residence policies, enacting residence procedures, educating students on a variety of university-related topics, and facilitating creative and engaging programming both for small community and residence wide events. Worked within a community on Residence to maintain a positive and healthy living environment for other staff and students. Duties included enforcing residence policies, enacting residence procedures, educating students on a variety of university-related topics, and facilitating creative and engaging programming both for small community and residence wide events.
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St. Lawrence Parks Commission
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Canada
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Government Administration
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1 - 100 Employee
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Tour Guide & Admissions Staff
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May 2017 - Sep 2017
Developed public speaking and customer service skills as both a tour guide and admissions staff. Duties included giving informative and entertaining tours of the historic site, ensuring customers completed necessary paperwork, and selling and redeeming tickets through the main point of sale system. Developed public speaking and customer service skills as both a tour guide and admissions staff. Duties included giving informative and entertaining tours of the historic site, ensuring customers completed necessary paperwork, and selling and redeeming tickets through the main point of sale system.
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Saint Mary's University
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Higher Education
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700 & Above Employee
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Residence Assistant
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Sep 2016 - Apr 2017
Worked within a community on Residence to maintain a positive and healthy living environment for other staff and students. Duties included enforcing residence policies, enacting residence procedures, educating students on a variety of university-related topics, and facilitating creative and engaging programming for small community events. Worked within a community on Residence to maintain a positive and healthy living environment for other staff and students. Duties included enforcing residence policies, enacting residence procedures, educating students on a variety of university-related topics, and facilitating creative and engaging programming for small community events.
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St. Lawrence Parks Commission
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Canada
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Government Administration
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1 - 100 Employee
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Tour Guide & Admissions Staff
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May 2016 - Sep 2016
Developed public speaking and customer service skills as both a tour guide and admissions staff. Duties included giving informative and entertaining tours of the historic site, ensuring customers completed necessary paperwork, and selling and redeeming tickets through the main point of sale system. Developed public speaking and customer service skills as both a tour guide and admissions staff. Duties included giving informative and entertaining tours of the historic site, ensuring customers completed necessary paperwork, and selling and redeeming tickets through the main point of sale system.
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Education
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2015 - 2020
Saint Mary's University
Bachelor of Commerce - BComm, Dual Major: Marketing, Human Resource Management, Minor: Psychology
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