Director of Technology and Software Services

• May 2018 - Present

Senior Operations Manager

• Dec 2015 - Jan 2018

As a Senior Manager for this software development company I lead the build of a new SaaS product targeting small businesses seeking to establish and/or enhance their email marketing efforts. I managed the entire system development life cycle successfully launching the product two months ahead of schedule. My activities involved conducting a market analysis by examining the cost and functionality of competing solutions, determining current market practices, as well as establishing product cost estimates, product life cycle forecasts, and product pricing models. I also performed an in-depth evaluation of the current product's functionality to identify areas of improvement. As a result of my efforts, radical adjustments were made to the product's target market, relieving pressure from competing solutions while achieving a drastic increase in sales, product demand, and future growth potential. Numerous functional improvements were also implemented leading to increased customer satisfaction and retention. Show less

COO - CTO

• Jul 2008 - Oct 2015

As the Head of Operations & as a Senior Project Manager, I managed many special projects while concurrently overseeing and improving operational processes at this 400-person law firm. Projects I championed spanned information technology, accounting, human resources, and compliance. In addition to projects, I was also a people manager, mentoring staff at all levels, and actively leading seven direct reports consisting of four directors and three department supervisors. I launched numerous high-profile projects to ensure the organization’s capabilities kept pace with growth as well as IT best practices. I initiated and brought to fruition complex advancements to increase capacity and efficiency in information storage and retrieval, automate financial functions, protect sensitive data, improve business continuity and disaster recovery readiness, catalog inventory, manage HR processes expediently, and upgrade hardware to combat aging infrastructure. Consistent with classic project management, I spearheaded the entire system development life cycle (SDLC) for multiple software projects. I analyzed business requirements, conducted impact analysis, sought out appropriate technology vendors, designed user interfaces and integration methodologies, tracked project milestones and budgets, and constructed training sessions for users. Notable projects included: a new proprietary ERP system, the launch of Microsoft Dynamics GP with data migration and integration with proprietary case management software, the redesign of network infrastructure, and the expanded use of HRIS. Additional achievements included: Writing and implementing a plethora of genuinely needed corporate policies and procedures. Managing multiple corporate expansion projects spanning three states, negotiating fees, signing contracts, and managing relationships with clients and vendors. Show less

Senior Project Manager

• May 2002 - Jun 2008

At IDOM, I presided over a cross-functional team in the development, testing, release, and installation of the company’s key product, which would be categorized as know-your-customer (KYC) software. My involvement with the development phase delivered a new product with a 70% improvement to speed and a 30% improvement in reliability. Sales of the product realized a 43% gain during the first year of its release alone. I also streamlined software installation processes by perfecting the methodology, preparing schedules, monitoring project advancements, establishing escalation procedures, and securing sign-offs at critical milestones. In addition, I analyzed support issues to identify areas of concern, and collaborated with training staff on the creation of detailed training sessions and materials leading to a 30% reduction in the number of post-installation support calls. Show less

Asistant Project Manager & Project Engineer

• Feb 1998 - Apr 2002

In an Assistant Project Manager/Project Engineer role, I provided technical expertise during multiple enterprise-wide projects, such as Y2K compliance and corporate technology standardizations across more than 7,000 desktop users. By creating an automated system to inventory the hardware and software of all desktop computers, and performing data analysis and preparing reports, my efforts were successfully used to order equipment and schedule resources accurately and efficiently. My work also involved assisting in the hiring, training, and scheduling of 14 field analysts fanning out across 60 sites. Show less

Team Lead with early title as Systems Admin/Server Engineer

• Feb 1995 - Jan 1998

At Fleet Bank, I supervised a team of four desktop support technicians providing level II support to more than 800 users at six sites. I also contributed to developing procedures and allocating resources for multiple large-scale relocation projects affecting over 500 users. Overseeing construction and collaborating with vendors during site renovations was also within the scope of my responsibilities. At Fleet Bank, I supervised a team of four desktop support technicians providing level II support to more than 800 users at six sites. I also contributed to developing procedures and allocating resources for multiple large-scale relocation projects affecting over 500 users. Overseeing construction and collaborating with vendors during site renovations was also within the scope of my responsibilities.