Ose Ikekhuah
Salesforce Project Manager at Manifest & Company Inc. (Salesforce Consulting Partner)- Claim this Profile
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Bio
Credentials
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Salesforce Certified Administrator (SCA)
SalesforceFeb, 2023- Nov, 2024 -
Business Analysis for Project Managers
LinkedInMay, 2022- Nov, 2024 -
Requirements Elicitation and Analysis
LinkedInMay, 2022- Nov, 2024 -
Scrum Fundamentals Certified (SFC)
Scrum.orgMay, 2022- Nov, 2024 -
Project Management Foundations: Requirements
LinkedInApr, 2022- Nov, 2024 -
Security Awareness (A230)
Canada School of Public Service | École de la fonction publique du CanadaDec, 2021- Nov, 2024 -
Work Place Violence Prevention
Canada Revenue Agency - Agence du revenu du CanadaFeb, 2020- Nov, 2024 -
The basics of Business Writing
University of OttawaMay, 2019- Nov, 2024 -
Green procurement
Canada School of Public Service | École de la fonction publique du CanadaMar, 2018- Nov, 2024
Experience
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Manifest & Company Inc. (Salesforce Consulting Partner)
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Canada
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Technology, Information and Internet
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1 - 100 Employee
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Salesforce Project Manager
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May 2021 - Present
o Analyze and review business needs. Conduct discovery sessions to understand business requirements and convert them into implementable project deliverables. o Participate in every part of implementation. Lead design, implementation, development and deployment of projects leveraging Salesforce. o Create project artifacts such as project charter. Identify project risks and issues, risk mitigation plans, ensure these information passes to-and-from stakeholders, project team and management. o Utilize and update various platforms to maintain the project knowledge base (e.g., Jira, Confluence). o Collaborate with Salesforce Integration team to design, develop and configure the product to customer specifications and with data feeds, data mapping, and new system training. o Implement user stories including object and field creation, validation rules, approval processes, custom automations using Flow, service cloud console features, multi-step journey using marketing cloud and more. o Configured the salesforce org for the business; create global actions, automations, reports and dashboards; upload data to salesforce and teach others how to make good use of salesforce functionalities. o Manage a team of 9, resolve risks and issues of projects escalating where appropriate. o Created a community site using experience cloud for the business and managed salesforce integration with other software/tools like AWS. o Gatekeeper of change requests, review requested system changes and develop implementation plans. o Created apps to help the business increase efficiency and customer service by over 50%. Show less
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Loveworld International (Non-Profit Organization)
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Ottawa, Canada Area
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Project Manager
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Jun 2020 - May 2022
o Recruit, train and coach new members; communicate the vision of the group to them; provide support to them and monitor their contribution to the group. o Manage all aspects of a project’s life cycle, oversee the project’s completion from initiation- forecasting project requirement and building project plans; work with partners and clients; create budgets; and develop success metrics for the project. o Manage medium-large sized projects. Prepare estimates of costs of materials and labor for projects. Assess project’s financial performance with the aim to maximize its ROI. o Ensure project team is aware of deliverables, priorities and timelines. o Conduct marketing campaigns, manage lead conversions to contacts and accounts for the organization. o Create service level contracts for the contacts. o Schedule, facilitate and coordinate group activities, discussions and workshops. o Provide career coaching and personal development advice to members of the group. o Work with the IT team in the group to ensure all required equipment for a meeting/project is available. o Prepare analytical reports and support to the Project Management Office (PMO). o Acted as the treasurer and the leader of the fundraising for a speed mentoring program called “Level-up” in November 2019. o Acquired good knowledge of the use of Microsoft Project to track and provide updates on the status of projects to the PMO. Show less
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Canada Revenue Agency - Agence du revenu du Canada
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Government Administration
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700 & Above Employee
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IT Project Manager
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Jun 2016 - May 2021
o Managed information technology projects. Developed the business requirements of the projects and assisted with the creation of the process maps for them. o Worked with a team of developers to create a Robotic Process Automation (RPA) to help automate a business processes. Created test cases for the RPA. Program Manager o Adopted agile methodology. Broke the workload into phases and worked collaboratively with the team leading each phase. o Developed Key Performance Indicators (KPIs) for the CRA’s Supply Chain. Provided project status reports on the developments of the reports for each KPI for the Director General (DG). o Developed business plans, processes, reports and performance measurement functions for the supply of forms and publications to tax payers. o Helped with the development of the requirements/project scope on the move from one warehouse to the next. o Assisted with the creation of a flow chart to map out an area’s work process at CRA’s warehouse in Winnipeg. o Identified risks to a successful program year and developed mitigation plans for those risks. o Prepared and processed weekly invoices for contractors who worked with the team. o Provided advice on procurement procedures for IT equipment. Helped examine tendering processes. o Interpreted the policies and procedures behind the procurement of some office supplies. o Assisted in the planning and execution of team projects to better provide a more excellent service to the agency’s internal and external clients which include CRA employees and all tax payers respectively. o Provided good customer service to internal clients ordering forms and publications through the department’s Corporate Administrative System (CAS). o Showed flexibility and agility by meeting changing demands and prioritizes, taking on new jobs as required understanding quickly what is expected of the job. Show less
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Global Affairs Canada | Affaires mondiales Canada
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Canada
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Government Administration
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700 & Above Employee
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IM project Officer
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Sep 2015 - Dec 2015
o Helped manage two of the collaboration tools used in the department- Agora, a business networking platform similar to Facebook and My International, a platform used to share reports of events happening around the world o Improved customer service skills by providing assistance to Agora users in a professional manner, displayed good correspondence skills by contacting different owners of inactive Agora groups for the permission to delete their groups; and helped prepare a statistical dashboard using Microsoft Excel, showing Agora’s usage for a particular period of time o Participated in both intra and interdepartmental meetings on the use and improvement of collaboration tools used by the Government of Canada. Displayed and improved the ability to meet deadlines of different assigned tasks o Carried out a light User Acceptance Testing on the GAC corporate repository tool, Electronic Document and Records Management System (EDRMS) prior to a server migration Show less
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Commission de la fonction publique du Canada | Public Service Commission of Canada
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Canada
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Government Administration
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400 - 500 Employee
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Junior Data Analyst
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Jan 2015 - Apr 2015
o Developed reports using SAS’ mathematical programming functions such as Proc SQL. Extracted staffing data and produced reports for Canadian Northern Economic Development Agency (CanNor)using SAS EG o Showed self-motivation by learning the uses of some in-house data systems such as Priority Information and Management Systems (PIMS) and Job based Analytical Information System (JAIS) o Created the front-end of a form to be used to keep track of items prepared for the yearly financial report using Microsoft Access, demonstrated assertiveness by presenting it to colleagues, and prepared a written documentation using Microsoft Word describing the benefits of using the form o Displayed good communication skills by contributing to a written documentation on the reasons why the FrontPage of an in-house data system called INGENIUM should be modified o Established and maintained a good relationship with colleagues by interacting well with them o Showed ability to follow instructions by reading up on the meaning, use and importance of an Enterprise Data Dictionary (EDD) to be used to organize different PSC data as asked by supervisor Show less
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Parks Canada
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Government Administration
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700 & Above Employee
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Junior Financial Analyst
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Apr 2014 - Aug 2014
o Extracted financial data from SAP, a financial software. Used the data to help prepare and format financial documents such as the departmental performance report used by the government and Statistics Canada to make annual budgets o Accounted for the organization’s incomes and expenditures for a given fiscal year for different financial reports. Used Microsoft Excel to filter data sets and prepare pivot tables for the data sets o Developed good problem-solving and organizational skills while preparing financial documents Show less
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Education
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2022 - 2023
Carleton University
Post Baccalaureate Diploma in Accounting, Accounting -
2012 - 2016
University of Ottawa / Université d'Ottawa
Bachelor of Science - BS, Financial Mathematics and Economics -
2011 - 2012
North Peace Secondary School
Grade 12, High School/Secondary Diplomas and Certificates -
2005 - 2011
Trinity International College
High School, High School/Secondary Diplomas and Certificates
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