Imelda David

Retail Manager at Fone Haus
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Contact Information
us****@****om
(386) 825-5501
Location
Calgary, Alberta, Canada, CA

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Experience

    • Retail
    • 1 - 100 Employee
    • Retail Manager
      • Nov 2021 - Present

      JOB RESPONSIBILITIES: Manages over-all operations of the cellphone shop Achieves sales targets of the company Monitors stocks of cellphones, digital and accessories, request for bulk orders and transfers Maintains standard display directions, orderliness and cleanliness of shop Do stock take regularly to ensure completeness of inventory of phones, digital and accessories Manages treasury funds of the shop and issues float to cashiers Handles customer inquiries and concerns Regularly supervises a team of 29 members Trains, develops and manages store employees Develops a productive team environment Provides store management and scheduling Completes performance reviews Monitors and orders supplies Responsible in the timekeeping of staff Show less

    • Philippines
    • Retail
    • 200 - 300 Employee
    • Area Manager
      • Oct 2020 - Nov 2021

      JOB DESCRIPTION: Manages operations of the motorcycle business with passion, integrity and knowledge while promoting the values and culture Identifies and delegates responsibilities to Branch Customer Service Heads to ensure that objectives are met and excellent service is consistently achieved Supervises38 branches in Region 1, Philippines namely provinces of Abra, Benguet, Ilocos, La Union and Pangasinan Ensures standard processes are implemented in branches, checks on proper documentation of motorcycle sales and comply on turn-around time Monitors registration of motorcycles if processed within two to three weeks Audits the cleanliness of branches including funds such as Petty Cash and Registration Funds both for brand new and repossessed units Monitors SERVICE performance of branches, implements strategies and achieves target set Provide coaching and feedback to Branch Customer Service Heads to assess performance Monitors implementation of management directions, company policies and values Consistently review operations, processes and people to identify gaps, concerns and opportunities for improvement. Show less

    • Philippines
    • Government Administration
    • 700 & Above Employee
    • Census Supervisor
      • Jul 2020 - Oct 2020

      JOB DESCRIPTION: Leads a team of 40 which includes supervisors and enumerators for the 2020 Census of Population and Housing Monitors daily the movement and output of team supervisors and enumerators in their field of work Checks census forms with verification Trains team prior to the start of the project and guides them to correct deviations immediately Prepares reports to Census Area Head including outputs in field work, issues encountered and development of the project JOB DESCRIPTION: Leads a team of 40 which includes supervisors and enumerators for the 2020 Census of Population and Housing Monitors daily the movement and output of team supervisors and enumerators in their field of work Checks census forms with verification Trains team prior to the start of the project and guides them to correct deviations immediately Prepares reports to Census Area Head including outputs in field work, issues encountered and development of the project

    • Retail
    • 200 - 300 Employee
    • Assistant Store Manager
      • Jul 2019 - Feb 2020

      JOB DESCRIPTION: Manages the over-all store operations of the supermarket Prepares sales reports weekly and monthly through commentaries Monitor sales, do effective strategies and involve the whole team to be aware if the branch is hitting targets Handles treasury funds including gift certificates for sale and ensures it completeness Conducts opening and closing standard procedures, notes deviations and corrects it at once Checks the selling area including cleanliness, shelves if full of groceries and with shelf talker, staff if properly positioned Trains staff and monitors their development and performance Ensures daily replenishment, checks the backroom and the separate stockroom Performs and maintains display directions Involves in the security of the store by being visible in the selling area always and close coordination with the Security Head Responsible in ordering specifically fresh stocks like meat, egg, fruits and vegetables Responsible in hiring and orientation of staff Monitors receiving of deliveries by GR (Goods Receiving) personnel if SOP is followed especially proper documentation Handles customer inquiries, requests and concerns Involves in marketing by flyering, sharing posts of Rustan's Supermarket in Facebook, Instagram and other social media, telemarketing and text brigade Schedules general cleaning of the store and ensures monthly pest control Coordinates with other departments such as Merchandising, Marketing and HR and close communication with superiors to successfully achieve the goals of the company Show less

    • Philippines
    • Retail
    • 700 & Above Employee
    • Store Manager
      • Feb 2005 - Sep 2018

      JOB DESCRIPTION: •Manages over-all operations of the fashion store•Conducts opening and closing standard procedures •Performs sales strategies and meet daily quotas •Coaches staff to perform responsibilities specifically on customer service to achieve sales target •Performs and maintains display directions •Responsible in the implementation of security procedures to prevent losses •Ensures completeness of treasury funds and sales •Responsible in hiring and orientation of staff •Performs organization of stocks in the storage following standard procedures •Ensures replenishment of stocks daily •Responsible in the monitoring of saleable and slow moving stocks, requests for transfer and repeat order of items •Handles deliveries and follows SOP in receiving •Responsible in the preparation of monthly reports •Handles customer inquiries and concerns •Involves in marketing through text brigade and telemarketing •Ensures decent housekeeping •Responsible in the pooling and hiring of employees •Communicates closely with other departments such as Merchandising, Display, Accounting, Human Resource and Marketing for operational purposes Show less

    • Counter Crew
      • Jun 2004 - Nov 2004

      JOB DESCRIPTION: •Handles fund and do cashiering work •Conducts order taking and serves customers following standard serving time •Performs suggestive selling to increase sales •Ensures cleanliness of counter area including utensils •Conducts distribution of flyers during lean hours of the store •Responsible in marketing in the mall through getting orders from tenants and do the delivery for free JOB DESCRIPTION: •Handles fund and do cashiering work •Conducts order taking and serves customers following standard serving time •Performs suggestive selling to increase sales •Ensures cleanliness of counter area including utensils •Conducts distribution of flyers during lean hours of the store •Responsible in marketing in the mall through getting orders from tenants and do the delivery for free

    • Revenue Collection Clerk I
      • Jan 2004 - Jun 2004

      JOB DESCRIPTION: •Performs encoding of reports in Treasury Office •Responsible in the release of community tax certificate to citizens •Conducts release of salaries of tempo employees in the municipal hall in a monthly basis JOB DESCRIPTION: •Performs encoding of reports in Treasury Office •Responsible in the release of community tax certificate to citizens •Conducts release of salaries of tempo employees in the municipal hall in a monthly basis

    • United States
    • Semiconductor Manufacturing
    • 700 & Above Employee
    • Apprentice
      • Jun 2003 - Dec 2003

      JOB DESCRIPTION: Qualifications Summary:•Training in Electrostatic Discharge, 100K, Good Housekeeping Habit (5S) and Safety Procedures Experiences Gained: •Awareness in a strict and disciplined working area, cleanliness and orderliness with proper observance of High Standard Operating Procedure •Proven initiative and ability to work with minimal supervision •Multitasking capabilities JOB DESCRIPTION: Qualifications Summary:•Training in Electrostatic Discharge, 100K, Good Housekeeping Habit (5S) and Safety Procedures Experiences Gained: •Awareness in a strict and disciplined working area, cleanliness and orderliness with proper observance of High Standard Operating Procedure •Proven initiative and ability to work with minimal supervision •Multitasking capabilities

    • Restaurants
    • 700 & Above Employee
    • Service Crew
      • Sep 2002 - Feb 2003

      JOB DESCRIPTION:Handles fund and do cashiering work •Conducts order taking and serves customers following standard serving time •Performs suggestive selling to increase sales •Ensures cleanliness of counter area including utensils •Conducts dispatch of orders to dining crews

    • Production Controller/Kitchen Crew
      • Mar 2002 - Sep 2002

      JOB DESCRIPTION:•Handles production of grill products such as burgers and breakfast items •Performs standard procedures in cooking time and preparation •Acts as Production Controller of the kitchen and follows standard on the availability of items every hour to avoid lapsed items •Ensures cleanliness of work area and utensils

    • Store Marketing Assistant
      • Aug 2001 - Jan 2002

      JOB DESCRIPTION: •Handles the release of toys included in kiddie meals to customers •Responsible in the inventory of toys and checks variance •Performs order-taking during peak hours •Conducts Jollibee parties in school during Christmas time •Prepares bulk orders for parties and do packing JOB DESCRIPTION: •Handles the release of toys included in kiddie meals to customers •Responsible in the inventory of toys and checks variance •Performs order-taking during peak hours •Conducts Jollibee parties in school during Christmas time •Prepares bulk orders for parties and do packing

    • Counter Crew
      • Feb 2001 - Jun 2001

      JOB DESCRIPTION: Handles fund and do cashiering •Conducts order-taking from customers, assembles following standard time and ensures completeness of items •Shows fast and efficient service to customers •Performs suggestive selling and upselling for additional sales •Responsible in the housekeeping of the counter area JOB DESCRIPTION: Handles fund and do cashiering •Conducts order-taking from customers, assembles following standard time and ensures completeness of items •Shows fast and efficient service to customers •Performs suggestive selling and upselling for additional sales •Responsible in the housekeeping of the counter area

Education

  • University of the Philippines
    Bachelor of Arts (B.A.), Major in Journalism
    1997 - 2001

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