Sarah Connor
Community Manager at Tackle.io- Claim this Profile
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Topline Score
Bio
Brad Celmainis
I am a QuickBooks ProAdvisor in Calgary and have known Sarah for a few years now. She is by far the best support experience professional I have dealt with in my career. She is easy going and seems to have a very thick skin for all the things she put up in a very demanding accounting/bookkeeper community. Her sense of calm is inspiring. I've got to know Sarah personally when we met at Intuit conferences and she's a class act. She had a big presence in several social media channels supporting the QuickBooks Online product, and I often put up a "Wonder Woman" GIF in response to her actions. She's that good. I was a bit gutted when I found out she was leaving Intuit, but I know she's going to add value to whatever organization she is a part of. I wish her the very best moving forward.
Nicolas Stuparich
It's rare that you come across a standout talent like Sarah. I have had the pleasure of collaborating with her on multiple occasions, primarily on cyber-threat mitigation. Her positive nature is infectious and her strong work ethic has allowed her to become an account manager before completing her first year. Sarah is a true professional and a pleasure to work with.
Brad Celmainis
I am a QuickBooks ProAdvisor in Calgary and have known Sarah for a few years now. She is by far the best support experience professional I have dealt with in my career. She is easy going and seems to have a very thick skin for all the things she put up in a very demanding accounting/bookkeeper community. Her sense of calm is inspiring. I've got to know Sarah personally when we met at Intuit conferences and she's a class act. She had a big presence in several social media channels supporting the QuickBooks Online product, and I often put up a "Wonder Woman" GIF in response to her actions. She's that good. I was a bit gutted when I found out she was leaving Intuit, but I know she's going to add value to whatever organization she is a part of. I wish her the very best moving forward.
Nicolas Stuparich
It's rare that you come across a standout talent like Sarah. I have had the pleasure of collaborating with her on multiple occasions, primarily on cyber-threat mitigation. Her positive nature is infectious and her strong work ethic has allowed her to become an account manager before completing her first year. Sarah is a true professional and a pleasure to work with.
Brad Celmainis
I am a QuickBooks ProAdvisor in Calgary and have known Sarah for a few years now. She is by far the best support experience professional I have dealt with in my career. She is easy going and seems to have a very thick skin for all the things she put up in a very demanding accounting/bookkeeper community. Her sense of calm is inspiring. I've got to know Sarah personally when we met at Intuit conferences and she's a class act. She had a big presence in several social media channels supporting the QuickBooks Online product, and I often put up a "Wonder Woman" GIF in response to her actions. She's that good. I was a bit gutted when I found out she was leaving Intuit, but I know she's going to add value to whatever organization she is a part of. I wish her the very best moving forward.
Nicolas Stuparich
It's rare that you come across a standout talent like Sarah. I have had the pleasure of collaborating with her on multiple occasions, primarily on cyber-threat mitigation. Her positive nature is infectious and her strong work ethic has allowed her to become an account manager before completing her first year. Sarah is a true professional and a pleasure to work with.
Brad Celmainis
I am a QuickBooks ProAdvisor in Calgary and have known Sarah for a few years now. She is by far the best support experience professional I have dealt with in my career. She is easy going and seems to have a very thick skin for all the things she put up in a very demanding accounting/bookkeeper community. Her sense of calm is inspiring. I've got to know Sarah personally when we met at Intuit conferences and she's a class act. She had a big presence in several social media channels supporting the QuickBooks Online product, and I often put up a "Wonder Woman" GIF in response to her actions. She's that good. I was a bit gutted when I found out she was leaving Intuit, but I know she's going to add value to whatever organization she is a part of. I wish her the very best moving forward.
Nicolas Stuparich
It's rare that you come across a standout talent like Sarah. I have had the pleasure of collaborating with her on multiple occasions, primarily on cyber-threat mitigation. Her positive nature is infectious and her strong work ethic has allowed her to become an account manager before completing her first year. Sarah is a true professional and a pleasure to work with.
Experience
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Tackle.io
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United States
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Software Development
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100 - 200 Employee
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Community Manager
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Apr 2022 - Present
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PointClickCare
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Canada
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Software Development
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700 & Above Employee
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Customer Advocacy & Engagement Manager
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Apr 2019 - Apr 2022
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Intuit
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United States
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Software Development
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700 & Above Employee
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Digital Care Lead
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Dec 2015 - Mar 2019
I strive to optimize the customer experience by making it easy for customers to receive outstanding care on social channels and community forums. I'm customer obsessed and work to advocate for my stakeholders by leveraging feedback and call volume data to determine where we can improve. Deep customer empathy allows me to surprise and delight customers by eliminating common pain points and providing innovative experiences. I strive to optimize the customer experience by making it easy for customers to receive outstanding care on social channels and community forums. I'm customer obsessed and work to advocate for my stakeholders by leveraging feedback and call volume data to determine where we can improve. Deep customer empathy allows me to surprise and delight customers by eliminating common pain points and providing innovative experiences.
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PhishLabs
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Account Manager - Operations
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Jun 2014 - Dec 2015
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Social Media and Data Analyst
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Sep 2013 - Jun 2014
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T1
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Canada
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Advertising Services
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1 - 100 Employee
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Brand Ambassador
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May 2013 - Sep 2013
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Education
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2014 - 2016
Ryerson University
Ontario Graduate Certificate, Public Relations -
2007 - 2011
The University of Western Ontario
Bachelor's Degree, Sociology
Community
