Manager Project Management

• Sep 2020 - Present

Project Manager III, EPMO

• Sep 2015 - Sep 2020

Lead as project manager to solve enterprise wide problems. Overcome common obstacles such as resource availability, ambiguity, compliance constraints, and slow leadership decisions due to rapid corporate expansion. Utilize project management framework, soft skills, and continuous improvement mindset to drive process improvement and application enhancement projects.

Ambassador

• Sep 2012 - Present

Lead the new member orientation presentations and participate at scheduled events to inform others of the benefits of the project management institute, while promoting project management in the Phoenix Metro area. Lead the new member orientation presentations and participate at scheduled events to inform others of the benefits of the project management institute, while promoting project management in the Phoenix Metro area.

Portfolio Project Manager

• May 2014 - Sep 2014

Recruited to create organization within an unstructured IT Systems department. Produced a portfolio of 60+ projects (budget of $5 million) with project plans, introduced a formal project intake and prioritization process, and developed a project road map aligned with the corporate vision. Recruited to create organization within an unstructured IT Systems department. Produced a portfolio of 60+ projects (budget of $5 million) with project plans, introduced a formal project intake and prioritization process, and developed a project road map aligned with the corporate vision.

Project Manager

• Aug 2013 - May 2014

Senior Level Project Manager for Medicaid Encounters Group. Provide leadership to ensure Operational Excellence in the launch and tracking of Operation's projects and new client implementations, while delivering the desired results within the agreed upon time frame and budget. Coordinate the efforts of a cross unit/cross company teams that includes Adjudication, Client Data, IT, Finance, and other corporate organizations. Develop and manage to a project plan and timeline that covers estimates, requirements, design, construction, test, deployment and benefit tracking. Own problem analysis, solution validation, risk management, issue resolution/escalation, financial and change control management, organizational change management, and stakeholder engagement processes. Aid in creation of portfolio management process with newly on-boarded and established clients for scope, priority, and integration with state partners pharmacy claims encounter data. Streamline national client collaborative programs and projects for integrating medicaid encounter information, and reporting B2B.

Project Manager

• Jun 2013 - Aug 2013

Short-Term project expediting a custom application development project for Viridian Health Management. Built and deployed a technical solution to manage and administer the My Weight 2 Prevent Diabetes program. Project followed SDLC including requirements gathering, traceability, user experience design and storyboard, use cases, QA, and deployment while managing developers in India. Successful project delivered on time resulting in future business for the contracting agency. Short-Term project expediting a custom application development project for Viridian Health Management. Built and deployed a technical solution to manage and administer the My Weight 2 Prevent Diabetes program. Project followed SDLC including requirements gathering, traceability, user experience design and storyboard, use cases, QA, and deployment while managing developers in India. Successful project delivered on time resulting in future business for the contracting agency.

Project Manager

• Feb 2011 - Oct 2012

Blend 6 Sigma and PMI methodologies to implement large scale process improvement projects and initiatives affecting 5,000+ employees in the Enrollment Department. Work within a balanced matrix environment to provide products and services to internal customers located across the United States. Mentor Vice Presidents and Directors to implement processes that improve the root causes versus the symptoms. Blend 6 Sigma and PMI methodologies to implement large scale process improvement projects and initiatives affecting 5,000+ employees in the Enrollment Department. Work within a balanced matrix environment to provide products and services to internal customers located across the United States. Mentor Vice Presidents and Directors to implement processes that improve the root causes versus the symptoms.

Functional Operations Manager

• Jun 2009 - Nov 2010

Recruited to participate in the planning, executing, monitoring, controlling, and closing of the Phoenix paper data capture center on the 2010 Census contract. Created multi-department operational procedures for all 3 data capture sites. Used interpersonal communication skills to train and uphold policies, procedures, and quality standards. Completed project on time and on budgetary constraints with an overall quality rating of 99.997%. Recruited to participate in the planning, executing, monitoring, controlling, and closing of the Phoenix paper data capture center on the 2010 Census contract. Created multi-department operational procedures for all 3 data capture sites. Used interpersonal communication skills to train and uphold policies, procedures, and quality standards. Completed project on time and on budgetary constraints with an overall quality rating of 99.997%.

Project Manager

• Sep 2007 - Dec 2008

Designed, tested, and modified a new industry leading, enterprise wide CRM. Project involved analyzing the user’s needs and incorporating those needs into a user interface design using an international team. Also managed the assimilation into corporate culture. Designed, tested, and modified a new industry leading, enterprise wide CRM. Project involved analyzing the user’s needs and incorporating those needs into a user interface design using an international team. Also managed the assimilation into corporate culture.

Operations Manager

• Jan 2003 - Sep 2007

Managed all day-to-day operational activities with full Profit & Loss responsibility of 11 multi-unit offices and 125+ employees. Coordinated, reported, and administered all aspects of the business model including service, inventory, sales, HR, and facilities. Managed multiple projects of varying scopes, timelines, and budgets. Created strategic short and long term strategies to achieve financial growth and increase market share by 12%. Prepared budgets and forecasted business plans with $22 million in revenue. Conducted regular operational reviews including cost analysis to eliminate inefficiencies.

Regional Fleet Remarketing Manager

• Jan 2002 - Jan 2003

Acknowledged by the CEO for being the most profitable corporate remarketer, accounting for 18% of the region’s profitability.

Area Manager

• Jan 1999 - Jan 2002

Generated/increased revenue by identifying and developing new business sources and generating goodwill within the community through partnerships with charitable organizations. Managed location managers and all local market locations in the Phoenix Metro area. Generated/increased revenue by identifying and developing new business sources and generating goodwill within the community through partnerships with charitable organizations. Managed location managers and all local market locations in the Phoenix Metro area.