Associate Manager, Corporate Learning

• Feb 2023 - Present

Manager, Education

• Mar 2018 - Feb 2023

In my current role, I develop educational programs and learning strategies in order to foster a culture of continuous learning and professional development across the construction industry. It is my responsibility to build VRCA’s education program and partner network by developing, delivering, evaluating, and managing new and exciting professional development opportunities for the construction industry in the Lower Mainland. I oversee daily department operations including human resources… Show more In my current role, I develop educational programs and learning strategies in order to foster a culture of continuous learning and professional development across the construction industry. It is my responsibility to build VRCA’s education program and partner network by developing, delivering, evaluating, and managing new and exciting professional development opportunities for the construction industry in the Lower Mainland. I oversee daily department operations including human resources management, office processes, department budget, supervision of staff members, and leading meetings. The work requires collaboration with stakeholders, VRCA members, education and industry partners—including the government—to identify, schedule, promote, and deliver programming. Some of my accomplishments include: • Growing the education program offerings by 25%. • Designing a grant-funded, industry-wide education needs assessment to identify future education requirements and presenting the results to a national audience of construction professionals. • Developing action plans to meet and exceed performance goals for staff and to improve professional development. Show less In my current role, I develop educational programs and learning strategies in order to foster a culture of continuous learning and professional development across the construction industry. It is my responsibility to build VRCA’s education program and partner network by developing, delivering, evaluating, and managing new and exciting professional development opportunities for the construction industry in the Lower Mainland. I oversee daily department operations including human resources… Show more In my current role, I develop educational programs and learning strategies in order to foster a culture of continuous learning and professional development across the construction industry. It is my responsibility to build VRCA’s education program and partner network by developing, delivering, evaluating, and managing new and exciting professional development opportunities for the construction industry in the Lower Mainland. I oversee daily department operations including human resources management, office processes, department budget, supervision of staff members, and leading meetings. The work requires collaboration with stakeholders, VRCA members, education and industry partners—including the government—to identify, schedule, promote, and deliver programming. Some of my accomplishments include: • Growing the education program offerings by 25%. • Designing a grant-funded, industry-wide education needs assessment to identify future education requirements and presenting the results to a national audience of construction professionals. • Developing action plans to meet and exceed performance goals for staff and to improve professional development. Show less

Manager Education Services

• Mar 2012 - Mar 2018

I managed daily program operations, including administrative oversight of targeted curriculum and learning programs, across a variety of healthcare and medical topics about which I identified and developed cross-functional department training programs for all employees. In order to determine optimal strategy, I performed detailed curriculum evaluation for all programs and assessed the efficacy of the curricula. In coordination with staff and stakeholders, I provided recommendations for… Show more I managed daily program operations, including administrative oversight of targeted curriculum and learning programs, across a variety of healthcare and medical topics about which I identified and developed cross-functional department training programs for all employees. In order to determine optimal strategy, I performed detailed curriculum evaluation for all programs and assessed the efficacy of the curricula. In coordination with staff and stakeholders, I provided recommendations for improvement and strategy. I maintained and updated the archive mechanism for all training records, performed evaluations and developed reports for training programs, and represented training and instructional development in all regulatory audits. Some of my proudest accomplishments include: • Receiving a promotion from Employee Training and Development Specialist in 2017 • Creating a guest speaker program that leveraged internal and external subject matter experts and health care professionals to provide employees the background needed to develop better healthcare software and was wildly popular, attracting thousands of attendees. • Developing competency matrices. • Implementing a process to consolidate company-wide training records for staff records. • Acting as the Learning Management System’s primary administrator, training direct reports and colleagues on use. Show less I managed daily program operations, including administrative oversight of targeted curriculum and learning programs, across a variety of healthcare and medical topics about which I identified and developed cross-functional department training programs for all employees. In order to determine optimal strategy, I performed detailed curriculum evaluation for all programs and assessed the efficacy of the curricula. In coordination with staff and stakeholders, I provided recommendations for… Show more I managed daily program operations, including administrative oversight of targeted curriculum and learning programs, across a variety of healthcare and medical topics about which I identified and developed cross-functional department training programs for all employees. In order to determine optimal strategy, I performed detailed curriculum evaluation for all programs and assessed the efficacy of the curricula. In coordination with staff and stakeholders, I provided recommendations for improvement and strategy. I maintained and updated the archive mechanism for all training records, performed evaluations and developed reports for training programs, and represented training and instructional development in all regulatory audits. Some of my proudest accomplishments include: • Receiving a promotion from Employee Training and Development Specialist in 2017 • Creating a guest speaker program that leveraged internal and external subject matter experts and health care professionals to provide employees the background needed to develop better healthcare software and was wildly popular, attracting thousands of attendees. • Developing competency matrices. • Implementing a process to consolidate company-wide training records for staff records. • Acting as the Learning Management System’s primary administrator, training direct reports and colleagues on use. Show less

Process Improvement Specialist

• Jan 2011 - Sep 2012

In this position, I led multidisciplinary teams to collaboratively identify and implement process improvements. My responsibilities included analyzing and assessing organization issues to identify the root cause of inefficiencies; designing process documentation and workflow diagrams to address problems; and providing training to all affected stakeholders to raise awareness of changes in processes and tools. My selected accomplishments include: • Managing an aggressive cycle intended… Show more In this position, I led multidisciplinary teams to collaboratively identify and implement process improvements. My responsibilities included analyzing and assessing organization issues to identify the root cause of inefficiencies; designing process documentation and workflow diagrams to address problems; and providing training to all affected stakeholders to raise awareness of changes in processes and tools. My selected accomplishments include: • Managing an aggressive cycle intended to increase regulatory preparedness that required dozens of new SOPs and major updates to existing SOPs.

Functional Analyst

• 2006 - Jan 2011

My responsibilities in this position include analyzing internal and external stakeholders to determine customer and product needs, reviewing requirements and regulations to educate customers and stakeholders of product developments and changes, and collaborating with engineering to evaluate tradeoffs between usability and performance needs.

Technical Writer

• 2004 - 2006

In this position, I created formal end-user documentation describing Horizon Medical ImagingTM RIS and PACS product families, requiring knowledge of the software product line as well as basic usability principles and documentation testing.

Implementation Consultant

• 2001 - 2004

This role reported directly to the Vice President. The primary responsibility of this role was to train users on property management system software. A typical implementation cycle was three to five weeks long and consisted of system and database configuration, user training, data migration, cutover from legacy system, and front line support. In this role, I was outsourced to Micros Systems. • Implementation, training, and support for Micros Fidelio Suite 7 and Opera products •… Show more This role reported directly to the Vice President. The primary responsibility of this role was to train users on property management system software. A typical implementation cycle was three to five weeks long and consisted of system and database configuration, user training, data migration, cutover from legacy system, and front line support. In this role, I was outsourced to Micros Systems. • Implementation, training, and support for Micros Fidelio Suite 7 and Opera products • Perform new site installations, software upgrades, and beta site implementations • Supervision of the implementation team • Creation of project documentation, training schedule and curriculum • Project management of each individual site according to client’s needs • Configure and customize software according to client’s needs • Configure third-party integrations • Customize and manipulate data contained in Oracle and Xbase databases • Report creation for individual customer needs Show less This role reported directly to the Vice President. The primary responsibility of this role was to train users on property management system software. A typical implementation cycle was three to five weeks long and consisted of system and database configuration, user training, data migration, cutover from legacy system, and front line support. In this role, I was outsourced to Micros Systems. • Implementation, training, and support for Micros Fidelio Suite 7 and Opera products •… Show more This role reported directly to the Vice President. The primary responsibility of this role was to train users on property management system software. A typical implementation cycle was three to five weeks long and consisted of system and database configuration, user training, data migration, cutover from legacy system, and front line support. In this role, I was outsourced to Micros Systems. • Implementation, training, and support for Micros Fidelio Suite 7 and Opera products • Perform new site installations, software upgrades, and beta site implementations • Supervision of the implementation team • Creation of project documentation, training schedule and curriculum • Project management of each individual site according to client’s needs • Configure and customize software according to client’s needs • Configure third-party integrations • Customize and manipulate data contained in Oracle and Xbase databases • Report creation for individual customer needs Show less