Experience

Terminix Commercial
• United States
• Facilities Services
• 200 - 300 Employee
• Commercial Account Manager

  • Aug 2019 - Present

Team Pest USA
• United States
• Consumer Services
• 1 - 100 Employee
• Commercial Account Manager

  • Jun 2018 - Aug 2019

Royal Flush Plumbing Inc
• United States
• Facilities Services
• 1 - 100 Employee
• Commercial Sales Associate

  • Nov 2017 - Jun 2018


Kids R Kids Learning Academies

• United States
• Individual and Family Services
• 300 - 400 Employee

• Executive Director

  • Sep 2004 - Oct 2017

  Executive Director 2004-Present Accountable for successful operation of a child care facility with 240+ students and 30+ employees. Responsibilities include ensuring selling services, customer satisfaction and customer service, advertising, all human resource management activities, staffing and training, scheduling, payroll, ensuring compliance with state and corporate guidelines, accounts receivables, collections, and event planning. Achievements include: • Able to retain and enroll students even through the recession and economic crisis. • Customer retention: retaining 85+% of kids through 5 academic cycles for the last 7 years. • Able to retain 80% of families pulling students out due to reasons other than relocation in half over 3 years • Obtained and maintained AdvancED / SACS accreditation over the past 4 years • Able to increase employee education through training and degree programs. Able to hire more qualified teachers. • Achieved the Kids R Kids Platinum, the highest, Corporate Award for Excellent and Consumer Choice Award for the past 6 years. • Work directly with the owner/president to develop appropriate marketing, pricing, and services needed by our customers. • Able to compare our services and offerings with other local competitive centers to ensure we are competitive, meet the needs of our customers, and stand out among our competitors. Show less



CBM of America

• United States
• Telecommunications
• 100 - 200 Employee

• Account Manager

  • 1998 - Sep 2004

  Account Manager 1998-2004 Managed 1.5 million dollar corporate client accounts for BellSouth, SBC, and AT&T at regional level. Responsible for customer acquisition activities, equipment sales, and developing sustained customer relationships. Customer retention activities included follow-up on orders to ensure satisfaction, customer mailings, and organizing customer luncheons and trade shows. Account manager responsibilities included reviewing and processing sales orders, providing the customer with software and hardware equipment quotes, purchasing equipment, database management, and managing trade shows. Customer acquisition activities included creating product brochures, setting up customer functions and presentations, managing equipment suppliers, expense reports, manufacturing and Design of various customer needs based telecom equipment and pcb board layout. Worked directly with Outside Sales Managers, CEO/President, and Vice Presidents to design and manufacture equipment to meet the customer’s needs, set up and coordinate marketing brochures, and setup and attend trade shows and customer meetings. Show less



Kids II

• United Kingdom
• Retail Office Equipment

• Purchasing

  • 1996 - 1998

  Purchasing and Inventory Controller March 1998 – July 1998 Responsible for processing infant and juvenile product purchase orders from wholesale domestic and foreign wholesalers, scheduling delivery of merchandise, forecast reporting and maintaining product inventory. Order Entry Clerk December 1997 – March 1998 Responsibilities included separating and inputting customer orders, generating order reports, and scheduling the shipping of large orders via LTL carrier. Receptionist / Adminstrative Assistant April 1997 – December 1997 Daily tasks included answering and directing incoming calls via a Lucent Multi-Line (300 ext) phone and Audix voicemail system, assisting the administrative staff with composition of correspondences, and files. Assisted the marketing department with color layout and design on infant and juvenile products as well as followed up of infant modeling prospects. Show less