Experience

AGI Denim

• Assistant Manager

  • Jan 2019 - Present



Hafiz Computer & Hardware

• Computer Hardware Technician (Part Time Job)

  • Dec 2009 - Present

  Installing hardware and software systems.Maintaining or repairing equipment.Troubleshooting a variety of computer issues.Setting up computer security measures.Configuring computer networks.Offering technical support on-site or via phone or email



Artistic Fabric & Garment Industries

• Senior Technical Support Officer

  • Jan 2015 - Dec 2018

  Installing and configuring computer hardware, software, systems, networks, printers and scanners.Planning and undertaking scheduled maintenance, upgrades & backup.Resolving client end issue and requirement.Investigating, diagnosing and solving computer software and hardware faults.Repairing equipment and replacing parts.Checking computer equipment for electrical safety.Managing stocks of IT equipment.Maintain complaint records using in-house help desk… Installing and configuring computer hardware, software, systems, networks, printers and scanners.Planning and undertaking scheduled maintenance, upgrades & backup.Resolving client end issue and requirement.Investigating, diagnosing and solving computer software and hardware faults.Repairing equipment and replacing parts.Checking computer equipment for electrical safety.Managing stocks of IT equipment.Maintain complaint records using in-house help desk system.Working with vendor support contacts to resolve technical problems with desktop Computing equipment and software.Trains and provide orientation for junior staff.Troubleshooting of LAN/WAN.Installation and Configuration of Network Monitoring Tools.Network Designing and physical fiber and CAT-6 cable laying.Assist in networking and server installation and configurations.Provide assistance in the planning, implementation and testing of new systems. CCTV installation and configuration. (IP / Analog)V-Sphere & Linux OS installation.Server Installation and Configuration.Data center maintenance. Show more Show less



Artistic Fabric Mills

• System Support Engineer

  • May 2011 - Sep 2013

  o Manage and monitor all installed systems and infrastructureo Install, configure, test and maintain operating systems, application software and systemmanagement toolso Proactively ensure the highest levels of systems and infrastructure availabilityo Monitor and test application performance for potential bottlenecks, identify possible solutions,and work with developers to implement those fixes.o Maintain security, backup, and redundancy strategies.o Participate in… o Manage and monitor all installed systems and infrastructureo Install, configure, test and maintain operating systems, application software and systemmanagement toolso Proactively ensure the highest levels of systems and infrastructure availabilityo Monitor and test application performance for potential bottlenecks, identify possible solutions,and work with developers to implement those fixes.o Maintain security, backup, and redundancy strategies.o Participate in the design of information and operational support systems.o Provide 2nd and 3rd level support.o Liaise with vendors and other IT personnel for problem resolution.o Prioritizing and managing many open cases at one time.o Troubleshooting system and network problems and diagnosing and solving hardware or softwarefaults Show more Show less