Experience

Cañada College

• United States
• Education Administration Programs
• 200 - 300 Employee

• Financial Aid Technical Support Specialist

  • Sep 2020 - Present

• Financial Aid Technician

  • Jul 2020 - Aug 2020



Diablo Valley College

• United States
• Higher Education
• 700 & Above Employee

• EOPS Counselor

  • Aug 2019 - May 2020

  • Provide academic, career, and personal counseling to EOPS students through scheduled appointments and drop-ins • Build rapport and create a positive, supportive environment to enable them towards success• Assist students through decision-making and exploration of educational, career, and personal goals• Review CSU/UC applications for transfer, TAG applications, and personal insight questions for completeness and proficiency• Facilitate EOPS Orientations and Workshops to new and continuing students



John F. Kennedy University

• United States
• Higher Education
• 100 - 200 Employee

• Financial Aid Counselor

  • Nov 2018 - Jan 2020

  • Counsel undergraduate, graduate, and doctorate students on the financial aid process, requirements, and eligibility through phone and in-person appointments• Collaborate with admissions advisors, academic advisors, and other student support services to ensure student is supported throughout enrollment• Manage and award federal financial aid, private loans, and scholarships through PeopleSoft. • Present financial literacy to incoming students during new student orientations. • Knowledgeable with federal financial aid systems: COD, NSLDS, CPS, Web Grants, etc.



Diablo Valley College

• United States
• Higher Education
• 700 & Above Employee

• Financial Aid Coordinator II

  • Jan 2015 - Nov 2018

  • Advise about 15 to 20 students per day during one-on-one appointments• Educate students on financial aid programs, processes, eligibility, and requirements • Review and process student FAFSA applications for accuracy to award Federal/State grants, fee waivers, and scholarships• Lead processor of Student Academic Progress for Financial Aid eligibility • Process and review financial aid Suspension Appeals, Maximum Time Frame Appeals, Dependency Override Appeals, and Unusual Enrollment History Appeals • Coordinate the Federal Work-Study Program and manage a cohort of about a 100 FWS students • Collaborate with classified staff, faculty, and administrators on DVC's Guided Pathways Committee and Student Support Design Team to implement the Guided Pathways initiatives on campus• Utilize financial aid and educational systems, such as: COD, NSLDS, CPS, Web Grants, Datatel Colleague, Scheduling and Reporting System (SARS), Matrix/OnBase, Insite Portal/Web Advisor, Canvas



San Francisco State University

• United States
• Higher Education
• 700 & Above Employee

• Graduate Advisor

  • Jun 2017 - Jun 2018

  • Counsel students who are under academic, job, and personal stress and provide on-going support/resources• Assist domestic and international students in applying to graduate degree programs• Lead students through career exploration and graduate program exploration • Review personal statements, resumes, and other application materials for improvements • Facilitate workshops and participate in graduate events • Counsel students who are under academic, job, and personal stress and provide on-going support/resources• Assist domestic and international students in applying to graduate degree programs• Lead students through career exploration and graduate program exploration • Review personal statements, resumes, and other application materials for improvements • Facilitate workshops and participate in graduate events



Forty-Niner Shops, Inc.

• Education Administration Programs
• 1 - 100 Employee

• Team Lead

  • Sep 2012 - Dec 2014

  • Processed high volume of customer transactions each day • Managed team of 4 to 6 employees at a time • Provided orientation and training for new hires • Managed cash registers, safe deposits, and security alarm codes • Attended monthly supervisor meetings to review production • Processed high volume of customer transactions each day • Managed team of 4 to 6 employees at a time • Provided orientation and training for new hires • Managed cash registers, safe deposits, and security alarm codes • Attended monthly supervisor meetings to review production



Diablo Valley College

• United States
• Higher Education
• 700 & Above Employee

• Student Worker - Office Assistant

  • Jul 2009 - Jun 2012

  • Maintained front desk area of English and Social Science Division Office • Directed students, staff, and visitors to the correct staff and/or location on campus with corresponding paperwork • Answered incoming calls and assisted with inquiries about the department, instructors, and dean • Inventory duties; organized data in Microsoft Word and Excel • Trained student workers for department

• English Tutor

  • Jan 2011 - Dec 2011

  • Certified English Tutor with 6 months training experience • Tutored 3 or more English as Second Language (ESL) students each semester during 1 to 3 hour sessions • Identified strategies for improving learning and increasing academic performance• Applied a variety of tutoring techniques tailored to each student’s individual learning style • Inspired students to become more organized, independent, and active learners



Haute Stuff Bistro

• Beverage Manufacturing

• Hostess

  • Jul 2010 - Jan 2011

  • Greeted incoming guests warmly and seated them in dining area• Maintained a neat, organized dining environment • Conducted closing tasks of restaurant • Answered phones and handled to-go orders • Greeted incoming guests warmly and seated them in dining area• Maintained a neat, organized dining environment • Conducted closing tasks of restaurant • Answered phones and handled to-go orders



Contra Costa County

• United States
• Government Administration
• 700 & Above Employee

• Student Worker

  • Oct 2007 - Mar 2009

  • Student Worker for the Payroll and Human Resources Department • Calculated and documented employee hours and vacation/sick time • Filed payroll and human resource documents into filing system and storage • Made copies and faxed documents to different departments of the courthouse • Student Worker for the Payroll and Human Resources Department • Calculated and documented employee hours and vacation/sick time • Filed payroll and human resource documents into filing system and storage • Made copies and faxed documents to different departments of the courthouse