Experience

ORCHARD GROVE SPECIALTY CARE CENTER LLC
• United States
• Hospitals and Health Care
• 1 - 100 Employee
• Front Desk Receptionist

  • Oct 2021 - Present


MedOptions

• Mental Health Care
• 100 - 200 Employee

• Intake Specialist

  • Dec 2012 - Apr 2021

  My work with MedOptions began with scheduling patient followups and generating clinician schedules. Once transitioned to a new EHR system, the focus changed to maintaining the schedules in the EHR for the clinicians. Eventually, the scheduling module allowed the clinicians to maintain their own, and I transitioned into the Intake Department. The main function of this position was processing incoming referrals, locating and verifying insurance coverage, obtaining insurance authorizations & direct pay agreements, and scheduling initial & testing appointments. Finally, I became the lead Referral Coordinator. In this position, I received & tracked all faxed & emailed referrals for services, contacted senders for missing items or information for delayed referrals, researched and responded to inquiries regarding the status of referrals, services, and scheduled visits. I worked closely with our own clinical and administrative staff as well as the client facility staff to identify & resolve issues to avoid nnecessary delays in patient care. Show less


Mutual of Omaha
• United States
• Insurance
• 100 - 200 Employee
• Representative

  • Oct 2011 - Jan 2013


Bankers Life and Casualty

• United States
• Insurance

• Insurance Agent

  • Jul 2010 - Oct 2011

  Life Insurance, Home Health Care and Long-Term Care Insurance, Annuities, Medicare Supplements, Medicare Advantage Life Insurance, Home Health Care and Long-Term Care Insurance, Annuities, Medicare Supplements, Medicare Advantage



Eastern Connecticut Hematology and Oncology Associates

• Patient Accounts Representative

  • Apr 2006 - May 2010

  Posted insurance payments to patient accounts, corrected & resubmitted claims to insurance carriers, verified eligibility with carriers, explained coverage/deductibles/coinsurance to new patients, maintained electronic explanations of benefits Posted insurance payments to patient accounts, corrected & resubmitted claims to insurance carriers, verified eligibility with carriers, explained coverage/deductibles/coinsurance to new patients, maintained electronic explanations of benefits



Advanced Data Systems

• Saudi Arabia
• Information Technology & Services
• 1 - 100 Employee

• Software Trainer

  • Sep 2003 - Apr 2006

  Trained medical office staff on the setup and use of their new Practice Management software for patient intake (demographics), insurance billing, patient billing, radiology workflow and transcription, troubleshot/fixed basic errors Trained medical office staff on the setup and use of their new Practice Management software for patient intake (demographics), insurance billing, patient billing, radiology workflow and transcription, troubleshot/fixed basic errors